Book Page iii Monday, December 2, 1996 2:05 PM TA B L E O F C O N T E N T S Chapter 1: Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Software . . . . . . . . . . . . . . . . . . .
Book Page iv Monday, December 2, 1996 2:05 PM iv TABLE OF CONTENTS Appendix A: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 PaperPort Scanner Not Found . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 PaperPort Scanner Will Not Scan . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Mouse or Modem Stops Responding . . . . . . . . . . . . . . . . . . . . . . .
Book Page 1 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of CHAPTER 1 Welcome Congratulations on your purchase of the PaperPort mx scanner, a desktop scanner with which you can quickly scan paper documents and get electronic images of those documents on your computer. The PaperPort scanner comes with Visioneer’s award-winning software that you can use to annotate, organize, and find scanned items.
Book Page 2 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of 2 CHAPTER 1: WELCOME WHAT’S IN THE BOX Before you start the installation, check the contents of the box to make sure that all parts are included. If any items are missing or you notice any damage, contact the dealer where you purchased the scanner.
Book Page 3 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of REGISTERING PAPERPORT 3 SOFTWARE The box contains the PaperPort software CD (compact disc). The CD contains all the necessary software for setting up and using your scanner. ▼ NOTE: If your computer does not have a CD-ROM drive, please see the card included with your scanner for ordering the software on disks from Visioneer. USER’S GUIDE User's Guide The PaperPort 4.
Book Page 4 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of 4 CHAPTER 1: WELCOME WHAT YOU NEED To use the scanner and software, you need the following: ■ IBM PC (or 100-percent compatible) 486 or higher for PaperPort 4.0; an IBM PC 386 or higher for PaperPort 3.6. ■ Microsoft Windows 95, Windows 3.1, or Windows for Workgroups 3.11.
Book Page 5 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of IF YOUR COMPUTER DOES NOT HAVE AN AVAILABLE COM PORT 5 IF YOUR COMPUTER DOES NOT HAVE AN AVAILABLE COM PORT You have several options if your computer does not have an available COM port to connect the scanner: ■ Use Visioneer’s special parallel port adapter to connect the scanner to one of your computer’s parallel ports. A card for ordering the adapter is included with your scanner. This is the recommended option.
Book Page 6 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of 6 CHAPTER 1: WELCOME CONTACTING VISIONEER Visioneer provides support in a variety of ways: ■ You can have Tech Notes and other information sent directly to your fax machine from the Visioneer automated fax-on-demand center. You can also fax questions directly to the technical support staff. ■ You can reach Visioneer on America Online and the World Wide Web.
Book Page 7 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of CHAPTER 2 Connecting Your Scanner This chapter describes the scanner’s features and shows how to connect it to your computer. ▼ NOTE: The section, “Connecting the PaperPort mx Scanner” on page 10, assumes you are connecting the scanner to a COM port. If you are connecting the scanner to a parallel port, please see the instructions that you received with the Visioneer parallel port adapter.
Book Page 8 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of 8 CHAPTER 2: CONNECTING YOUR SCANNER THE PAPERPORT MX SCANNER Front view 1 2 Page feed 3 Page markers PaperPort button Top view 4 Paper return 5 Paper return settings Pass straight through Return to front Rear view 6 Power jack 8 7 Serial jack Security connector
Book Page 9 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of THE PAPERPORT MX SCANNER 9 THE PAPERPORT MX SCANNER, CONTINUED 1 PaperPort button. Press to cancel a scan in progress. If the paper jams, press to back the paper out. Press before scanning to select new scan settings. 2 Page feed. Insert an item to scan face up into the page feed. The feed mechanism will grab the item and pull it the rest of the way through. The PaperPort application will automatically start. 3 Page markers.
Book Page 10 Monday, December 2, 1996 2:05 PM CHAPTER 2: CONNECTING YOUR SCANNER CONNECTING THE PAPERPORT MX SCANNER The PaperPort scanner connects to any available serial (COM) port on the back of your computer. To connect the PaperPort scanner: 1. Turn off the power to your computer. (Remember to save any open files first.) 2. Plug the PC end of the serial cable into any available serial (COM) port on the back of your computer.
Book Page 11 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of CONNECTING THE PAPERPORT MX SCANNER 11 3. Plug the other end of the serial cable into the round port on the back of the scanner. Note that the plug fits only one way. If it does not attach easily, make sure that you are plugging it in correctly. Do not force the plug into the connection. 4. Plug the power adapter into an AC (wall) outlet. 5. Plug the power cable into the power jack on the back of the scanner.
Book Page 12 Monday, December 2, 1996 2:05 PM CHAPTER 2: CONNECTING YOUR SCANNER s ble nt Ta onte C of 12
Book Page 13 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of CHAPTER 3 Installing the PaperPort Software This chapter tells you how to: ■ Use the PaperPort CD to install the software on your computer. ■ Calibrate the scanner. ■ Check that both the scanner and the software are working correctly. ■ Try the One-Minute Guide. ■ Install additional applications. INSTALLING THE SOFTWARE FOR YOUR COMPUTER The PaperPort CD includes two versions of the PaperPort software.
Book Page 14 Monday, December 2, 1996 2:05 PM CHAPTER 3: INSTALLING THE PAPERPORT SOFTWARE To install the PaperPort software from the CD: 1. Before inserting the PaperPort CD into the CD-ROM drive, find the serial number printed on the CD. Write down the serial number. You will need it when installing the software. 2. Start Microsoft Windows and make sure that no other applications are running. 3. Insert the PaperPort CD into your computer’s CD-ROM drive. 4.
Book Page 15 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of INSTALLING THE SOFTWARE FOR YOUR COMPUTER 15 IF YOUR COMPUTER IS RUNNING WINDOWS 3.1 OR 3.11 1. From the Program Manager File menu, choose Run. The Run dialog box appears. 2. If your CD-ROM drive is designated as drive D, type D:\START in the Command Line box and click OK. If your CD-ROM drive is another drive, type the appropriate drive letter (such as E:\) followed by START, and click OK. The CD’s installation screen appears.
Book Page 16 Monday, December 2, 1996 2:05 PM CHAPTER 3: INSTALLING THE PAPERPORT SOFTWARE 3. Click Find Scanner. The setup program automatically finds the port where the PaperPort scanner is connected and makes any changes to the port settings that are necessary for the scanner to work properly. If the scanner and port are properly connected, the scanner makes a short humming sound. If the scanner is not connected correctly, a message tells you that the scanner was “Not Found.
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Book Page 18 Monday, December 2, 1996 2:05 PM CHAPTER 3: INSTALLING THE PAPERPORT SOFTWARE The scanned image appears as a thumbnail on the PaperPort Desktop. This sample is from PaperPort 4.0 for computers running Windows 95. Thumbnail image TRYING THE ONE-MINUTE GUIDE Try the One-Minute Guide to quickly learn how to scan and how to use the PaperPort software. You can watch the One-Minute Guide by choosing One-Minute Guide from the PaperPort Help menu.
Book Page 19 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of INSTALLING ADDITIONAL APPLICATIONS 19 INSTALLING ADDITIONAL APPLICATIONS The PaperPort CD contains several applications that you can use with your scanner and PaperPort software. Each application has its own installation steps. To install the additional applications: 1. If the CD is not in the CD-ROM drive, follow the steps on page 14 to start the CD. 2. Follow the instructions on the screen to install each application.
Book Page 20 Monday, December 2, 1996 2:05 PM CHAPTER 3: INSTALLING THE PAPERPORT SOFTWARE s ble nt Ta onte C of 20
Book Page 21 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of CHAPTER 4 Setting Up the Scanner Your PaperPort mx scanner has several features that you can use for different scanning situations. This chapter explains how to set up the scanner to scan different types of items. ADJUSTING THE PAPER RETURN The paper return determines how the document feeds through the scanner. For example, a business card on heavier paper should be fed straight through so that it lies flat.
Book Page 22 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of CHAPTER 4: SETTING UP THE SCANNER 22 To adjust the paper return: ■ To set the paper return to feed the item back toward you, align the U-shaped setting with the arrow.
Book Page 23 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of TESTING THE PAPERPORT BUTTON 23 TESTING THE PAPERPORT BUTTON The PaperPort button is located on the left side of the scanner. You can use the button to do three different things: ■ To back a page out of the scanner if it jams, press the button while the scanning is in progress. ■ To cancel the scan and back a page out of the scanner, press the button while the scanning is in progress.
Book Page 24 Monday, December 2, 1996 2:05 PM CHAPTER 4: SETTING UP THE SCANNER s ble nt Ta onte C of 24
Book Page 25 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of APPENDIX A Troubleshooting This appendix lists possible installation and operating problems that you may experience with your PaperPort mx scanner. The suggested solutions usually solve the problem. However, if you still have problems with the scanner, please refer to the online Help system for additional information and troubleshooting. INSTALLATION PROBLEMS Windows fails to restart.
Book Page 26 Monday, December 2, 1996 2:05 PM APPENDIX A: TROUBLESHOOTING PAPERPORT SCANNER NOT FOUND Scanner not found during initial installation. Your scanner was not found at the same port that was used during last Windows session. Although you selected a port that is installed on your computer, the scanner cannot communicate with your computer. Be sure that the scanner is plugged in, that you have connected the cable to a port on the back of your computer, and that you have selected the correct port.
Book Page 27 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of PAPERPORT SCANNER NOT FOUND 27 ■ An internal remote device adapter (IRDA), common in laptop computers, might be set to act as this COM port causing it to be disabled. See your laptop computer’s owner’s manual for information about how to disable the IRDA and re-enable the external COM port. ■ The port itself may be faulty or disabled. Refer to your computer owner’s manual for the steps to determine if the port is enabled.
Book Page 28 Monday, December 2, 1996 2:05 PM APPENDIX A: TROUBLESHOOTING ▼ NOTE: The scanner does not use hardware interrupts to communicate with the COM port, so you do not need to change IRQs when installing a second serial card. This prevents hardware conflicts; it means that you can use the scanner on COM3 or COM4 even while you have active devices on COM1 or COM2. The COM port is disabled. COM ports can be disabled. See your computer user’s manual for the steps to re-enable the COM ports.
Book Page 29 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of MOUSE OR MODEM STOPS RESPONDING 29 5. Make sure the checkbox for the option, Temporarily Disable Scanner, is not checked. 6. Click OK. You will see either a “successfully connected” message or an error message. If you get an error message, see “PaperPort Scanner Not Found” on page 26 for more information. You can also try unplugging the power cable from the back of the scanner, and then plugging it back in.
Book Page 30 Monday, December 2, 1996 2:05 PM APPENDIX A: TROUBLESHOOTING 4. If new devices are located, click the Details button, not the Additions button. 5. If no new devices are located, click Cancel. 6. Restart Windows 95. If you have questions about the Add New Hardware function, see the Windows 95 documentation. The serial ports on some computers running Windows 95 may be affected when the PaperPort software is installed, causing the mouse or modem to stop responding.
Book Page 31 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of MOUSE OR MODEM STOPS RESPONDING 31 To find the modem COM port: 1. Start the Netscape dialer application. 2. Click Preferences and select the Modem tab. The modem’s COM port will be listed. Make a note of the COM port number. 3. Exit the Netscape dialer application. To edit the PaperPort file from within Windows 3.x: 1. Start the Windows Notepad application. 2. From the File menu, choose Open and open the file named PPORTDRV.INI.
Book Page 32 Monday, December 2, 1996 2:05 PM APPENDIX A: TROUBLESHOOTING CHANGING THE COM PORT The PaperPort software includes a setup option for changing the COM port where the scanner is connected. Do not change the COM port setting unless you have plugged the scanner into a new port, or the COM port initially assigned to the scanner is defective or is not operating properly.
Book Page 33 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of FINDING THE SCANNER 33 FINDING THE SCANNER If the scanner does not start when you insert a page, the computer may not know that the scanner is connected. You can have the software automatically find the scanner. To find the scanner: 1. Click the Settings button on the Command Bar, or from the Edit menu, choose Preferences. 2. Click the Scanner button. If you’re using Windows 95, click the Scanner Setup tab. 3. Click the Setup button. 4.
Book Page 34 Monday, December 2, 1996 2:05 PM APPENDIX A: TROUBLESHOOTING ■ Connect the scanner to another computer where the PaperPort software is already installed. ■ Install and use one scanner on the computer and then connect a different scanner to the computer. To recalibrate the PaperPort scanner: 1. Use the calibration page that you received with the scanner, or cut or fold a blank, white piece of paper so that it is 9 inches (22.9 cm) wide and at least 6 inches (15.2 cm) long. 2.
Book Page 35 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of APPENDIX B Maintenance and Technical Information The PaperPort mx scanner is designed for a long life of continuous use. You need to clean the scanner only if images begin to lose their quality when scanned. This chapter tells you how to clean the scanner and lists the scanner specifications. CLEANING THE PAPERPORT SCAN MECHANISM If you scan items that have excessive amounts of dirt or dust, the scanner can get dirty.
Book Page 36 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of 36 APPENDIX B: MAINTENANCE AND TECHNICAL INFORMATION PAPERPORT MX SCANNER SPECIFICATIONS Scanning resolution Item sizes Maximum Minimum Scanner dimensions Height Width Length Weight Operating temperature Relative humidity Power supply Input voltage/frequency Output voltage/current Safety and agency certifications Hardware warranty Optical resolution: Horizontal 200 dpi Vertical 400 dpi 8-1/2 x 30 inches (21.6 x 76.
Book Page 37 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of EC DECLARATION OF CONFORMITY 37 EC DECLARATION OF CONFORMITY We, Visioneer Inc.
Book Page 38 Monday, December 2, 1996 2:05 PM APPENDIX B: MAINTENANCE AND TECHNICAL INFORMATION s ble nt Ta onte C of 38
Book Page 39 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of APPENDIX C Upgrading Your Software If you already own an earlier version of the PaperPort software or an HP scanner that uses the software, you can upgrade to PaperPort 3.6 Software or PaperPort 4.0 Software. The upgrade software is on the PaperPort CD. The PaperPort CD includes two new versions of the PaperPort software: ■ PaperPort 4.0 for computers running Windows 95 or Windows NT. ■ PaperPort 3.6 for computers running Windows 3.
Book Page 40 Monday, December 2, 1996 2:05 PM APPENDIX C: UPGRADING YOUR SOFTWARE s ble nt Ta onte C of 40 3. Copy the DESKTOP directory to the temporary directory you created in Step 1. IF YOU HAVE A PAPERPORT VX SCANNER OR AN HP 4P, 4C, OR 4S SCANNER If your computer is running Windows 95 or Windows NT, you must install the PaperPort 4.0 Software. If your computer is running Windows 3.1 or 3.11, you must install the PaperPort 3.6 Software.
Book Page 41 Monday, December 2, 1996 2:05 PM ▼ s ble nt Ta onte C of IF YOU HAVE A PAPERMAX OR PAPERPORT 2.0 SCANNER 41 NOTE: If your previously scanned items are not available, quit PaperPort. Then copy all of the items in the backup directory to the directory named DESKTOP in the DATA directory, which is in the PAPRPORT directory. Start PaperPort and again check if the previously scanned items are available. If they aren’t, please call the Visioneer Technical Support Hotline.
Book Page 42 Monday, December 2, 1996 2:05 PM APPENDIX C: UPGRADING YOUR SOFTWARE 6. Start your new PaperPort 3.6 Software. The first time you run the new software, it automatically converts all of your previous data files to their new 3.6 format. This may take a few minutes, depending on the number of items you have in the DESKTOP directory.
Book Page 43 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of INDEX I A installing the PaperPort software 14 internal modem conflict 26, 27 Internet 6 adapter 9-pin to 25-pin 2 connecting 10 for power 2 when not to use 10 additional applications 19 B bus mouse 5 C Calibrate button 34 calibrating PaperPort mx 16 calibration page 16 CD-ROM drive 4 cleaning PaperPort mx 35 COM port changing 32 connecting to 10 error in Netscape 30 if not available 4 D Desktop (PaperPort) sample 18 dirt on images
Book Page 44 Monday, December 2, 1996 2:05 PM s ble nt Ta onte C of 44 INDEX PaperPort mx button 8, 23 calibrating 16 checking 17 cleaning 35 connecting to parallel port 4 your computer 10–11 locating on your desk 11 not found 26 One-Minute Guide 18 recalibrating 34 scan settings 23 securing 11 setting up 21 PaperPort Viewer 19 parallel port 4 power adapter 2 cable 11 jack 8 R README file 3 S scan settings 23 Scanner Setup dialog box 32 scanner will not scan 28 scanning canceling 23 if the image is di