User`s guide

VISIONEER MOBILITY SCANNER USER’S GUIDE

9. The scanner detects the page and starts to feed it through the scanner.

Note that there will be a short pause after you insert the page before the scanner starts to feed the

page. This pause allows you to straighten the item in the paper feed slot.

10. When scanning is finished, the image is saved to the phone.

RETRIEVING THE SCANNED IMAGES

Please follow your normal process for viewing, saving, or forwarding files on your phone. In most cases,

you will need to disconnect the phone from the scanner to be able to access the scanned files.

TROUBLESHOOTING CONNECTION ISSUES

While several models of BlackBerry and Google Android mobile technology based phones have been

tested to work with the scanner, we cannot guarantee that every Smartphone or feature phone will work,

nor guarantee that every phone will work as described above.

Here are some basic troubleshooting steps you can try if your scanner is unable to recognize the phone as a

destination drive.

• The phone did not display a prompt to choose the USB connection type.

Refer to your phone’s user manual for the available USB connection options when you plug the

phone into a computer.

Most phones have at least 3 USB options and they are usually to either “charge” the phone via the

USB cable, “sync” the phone with the software on the computer, or mount it as a “disc drive” to

transfer files to/from the phone.

These are the same options you should see when you plug the USB cable into the scanner instead of

to the computer. If you do not see the prompt, check your phone’s USB connection settings and

change it to be a disc drive if that option is not already selected.

The phone may have an option to always choose the previously selected USB connection and never

prompt you to make the selection again. This may be why you are not getting a prompt to choose

your connection type.

• The phone is connected as a disc drive but the LEDs never stop flashing.

Solution 1:

Check to see if you have a memory card installed on the phone (such as a mini-SD or micro-SD

card). An external memory card must be installed in the phone for the scanner to detect the phone as

a storage device.

Solution 2:

Some of the phones we tested did not work immediately when selecting the option to use the phone

as a disc drive. If you run into this problem with your phone, try the workaround steps listed below.

If you find that this procedure works, it must be used each time you connect the scanner to the

phone:

1. Connect the phone’s USB cable to the phone.

2. Connect the other end of the USB cable to the USB port in the back of the scanner.