User guide

VISIONEER MOBILITY WITH EYE-FI SCANNING GUIDE
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TROUBLESHOOTING AND ERROR MESSAGES
Inserted device does not belong to this account—this message means that the user account was open on
one computer while the card was added to the user account on another computer. Log out and in again as
prompted.
Not in range, secured with WPA/WPA2 PSK—this message appears in the Wi-Fi networks on an Android
device, for example. Connect the scanner to the computer with Eye-Fi Center software installed, and click
the Start Direct Mode Network button in the Direct Mode tab. On the mobile device, check that Wi-Fi is
on and select the Eye-Fi card if it does not automatically connect. If that does not work, change one of the
sliders in the Direct Mode tab, click Save, click the Start Direct Mode Network button, and repeat the Wi-
Fi connection.
Unpaired card. Please pair card in Settings—this message appears in Eye-Fi on an iPad or iPhone. It means
that the card has not been set to work with the device. Press the gear icon at the top left, press Eye-Fi Card
Settings. If Card Pairing window is blank, it means that there is no Internet connection.
We are having difficulty connecting to the Eye-Fi servers. Please check your network connection to access
this functionality.—Try accessing the Settings for the device, turn on Wi-Fi, and select the Eye-Fi card. If
you cannot connect to the card because of a “not in range” message, connect the scanner to the computer
with Eye-Fi Center software installed, and click the Start Direct Mode Network button in the Direct
Mode tab.