User`s guide

176 Vision Software User's Guide

3) Is there a dongle chip installed in the Vision Serial Controller? To check

this, take the cover of the serial controller off. Turn the controller on and

look at the back, right side of the main board inside the controller. If the

chip is installed, you will see a flashing red light on the main board labeled

LD13. If this is not flashing, then there is either no chip in socket IC10, a

pin is bent on the dongle chip or the dongle chip is bad.

If you have a Vision software key, please see the following:

1) The Key will not be detected and may not operate if a printer or device

plugged into the rear is switched off. Make sure that the printer plugged

into the Vision software protection key is turned ON. In situations where

this may cause difficulties, try plugging the printer or device into another

printer port instead of the key.

2) If another program is using a different software protection key, they can

be plugged together. If one program will not work, swap the order of the

two protection keys

3) The printer port must NOT be configured for Bi-Directional for the

Software Protection Key to work properly. If the Key does not work, you

must go into your computers CMOS setup. Each computer is a little

different, but on most computers, you can press the [DEL] key while the

computer is going through the memory test on boot up. Then go to the

section that says something about Peripherals. Then find the section that

says Parallel Port Mode and use the [Page Down] key to change the

selection. Press the [Page Down] key until it says either “Normal” or

“ECP”. These settings work the best. Then press the [Esc] key and then go

to the section that says Save Settings and press [Enter].

IMPORTANT: DO NOT plug a printer or scanner into the Software

Protection key if your printer or scanner has a plug on the back for you to

plug the Software Protection key into. Plug the dongle into the printer or

scanner.

Problem 2:

The status line at the bottom left corner of the screen says Device Failure.