User`s guide

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If you experience any problems related to upgrading your software to Parallels Virtuozzo
Containers 4.6, do the following:
 If you have a Customer Relationship manager or a dedicated support engineer assigned to
your company, please feel free to contact them for any questions related to the Parallels
Virtuozzo Containers 4.6 upgrade.
 In all other cases, use one of the following ways to get technical support from Parallels
(available 24/7 via email and phone):
 Open a support ticket by filling in a special support form at
https://www.parallels.com/en/support/virtuozzo/request/ or submitting a support request
using the vzreport utility. You can then use the Parallels Support RT self-service
interface available at https://support.parallels.com to open and track your ticket.
 If your support plan includes phone assistance, call 866.248.8906 (toll-free for US and
Canada customers) or +1.703.286.2196 (internationally).
Problem Escalation
We make every effort to ensure that your problems are processed quickly and effectively. If,
however, there are delays in processing your ticket past the time period that is stated in your
support contract, you can escalate the problem by opening the http://kb.parallels.com/en/5850
page and using the instructions provided on this page.
Getting Technical Support