Product guide

Chapter 5: System Alarms 5-5
Critical IVR Configuration Missing Appears if an attempt to make an IVR call has been
made when a valid IP address is not configured.
Occurs if an IVR call has been passed through
accidently, without a real intention to use IVR for
subsequent calls, while both of the servers were
disabled. In order to clear the alarm, a user will
have to change one of the IP addresses to some
value, and then disable it again.
Critical RADIUS Configuration Missing Appears when a RADIUS request is made and one
or more required configuration parameters are
missing.
This alarm is cleared when the required RADIUS
parameters are configured via CLI.
Critical RADIUS Server Not Responding Appears when none of the configured RADIUS
servers respond.
This alarm is cleared when any of the RADIUS
servers respond or the RADIUS server is disabled
via CLI.
Major Major Software Error A software error has occurred that affects system
signaling, interfaces, or other major operation.
Major File Missing in the File Server This alarm will be reported to the system when a
particular voice prompt file is not found in the IVR
Prompt Server.
This alarm applies only to the system with enabled
IVR functionality.
Major Switch to other RADIUS server Appears when the current RADIUS server stops
responding after three consecutive calls end in tim-
eouts and another RADIUS server is configured,
the Tenor will then switch to the next RADIUS
server.
Minor Call Event(s) Lost A call has failed.
Minor Missing or Incorrect Profile The configuration profile has caused a problem.
Minor Minor Software Error A software error has occurred but will not affect
the operation of the complete system.
Minor No response to seizure There has been a problem with the BRI line.
Severity
(appears as
part of severity
field)
Alarm Description
(text appears in desc field)
Definition
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