Tenor BX VoIP MultiPath/Gateway Switch Product Guide 480-0073-00-11 Tenor and Quintum are registered trademarks. PacketSaver, Quintum Technologies, Inc., Risk Free VoP, VoIP Made Easy, and SelectNet Technology are trademarks of Quintum Technologies, Inc. VoIPon www.voipon.co.uk sales@voipon.co.
Table of Contents Chapter 1: Overview What is the Tenor BX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Complete Solution in one design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Multipath architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LAN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Physical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5 Verify Unit Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5 Monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5 Ping Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5 Monitor Alarms . . . . . . . . . . . . . . .
Table of Contents TOC-4 VoIPon www.voipon.co.uk sales@voipon.co.
Chapter 1: Overview This section gives you a general overview of the Tenor BX including feature descriptions and capabilities. Specifically, the following topics are covered: What is the Tenor BX? Features Capabilities Call Routing/Management Options H.323 Gatekeeper Services SIP User Agent Chapter 1: Overview 1-1 VoIPon www.voipon.co.uk sales@voipon.co.
What is the Tenor BX? The Tenor BX is a high-density VoIP (Voice over Internet Protocol) H.323/SIP switch that converts voice, fax, and modem data on digital circuit switched trunks, and transmits it over the IP network. The Tenor BX is suitable for small to medium enterprises and service provider applications by supporting 2, 4 or 8 BRI (Basic Rate Interfaces (2B+D channel) ports with S/T interface, supporting up to 16 voice channels.
rates an intelligent call routing engine which regulates system resources and configuration while coordinating all voice traffic activity in the unit. Chapter 1: Overview 1-3 VoIPon www.voipon.co.uk sales@voipon.co.
Features The Tenor BX’s specific features are explained below. The gateway converts circuit switched calls to VoIP calls, the gatekeeper performs IP call routing functions, and the border element distributes the call routing directories throughout the network. Complete Solution in one design The Tenor BX integrates a gateway, gatekeeper, border element, intelligent call routing, and supports H.
figurations available, it offers the flexibility for you to select a configuration that best matches your needs. SelectNet™ Technology Safety Net Quality of service is virtually guaranteed. Tenor BX ’s built-in patented SelectNet™ Technology provides a “safety net,” which virtually guarantees that each call going VoIP will not only be routed successfully, but will deliver high voice quality. SelectNet monitors the IP network performance for VoIP calls.
Capabilities PacketSaver™ reduces bandwidth consumption PacketSaver packet multiplexing technology reduces the amount of IP bandwidth required to support multiple calls flowing between two endpoints. PacketSaver minimizes bandwidth usage by aggregating samples from multiple VoIP conversations and packing them into a larger IP packet with a single IP header. The process removes the need to send a bulky IP header with individual voice packets.
Call Detail Recording Through the Call Detail Record (CDR) feature, the Tenor BX generates a call record at the completion of each call, typically for accounting purposes. A CDR is a string of data that contains call information such as call date and time, call duration, calling party, and called party. Tenor BX may store Call Detail Records locally or they can be sent to a CDR server within the network.
Hunt Local Directory Numbers. A Hunt Local Directory Number (Hunt LDN) is a phone number reachable through local Line Circuits. Hop-Off Directory Number. A Hop-off PBX call travels over IP, and then “hops” off into the public network (PSTN) on the distant side to reduce or eliminate public toll charges (also known as Leaky Area Map). A Hop-Off Directory Number is routed over the IP to another Tenor location and then out to the Trunk circuit, possibly to the PSTN as a local call. Static Routes.
Hop-off PBX Calls. Hop-off numbers are phone number patterns for calls to be routed out through trunks. They are entered in a Hop-off Number Directory and associated with trunks where matching calls should be sent. Tenor BX supports those hop-off PBX calls where the destination Tenor BX is programmed to route the call to the PSTN via Trunk Circuit. (A hop-off PBX call is a toll call which hops through a private network to reduce or eliminate the toll charge.
The primary function of the border element is to collect, manage, and distribute call routing information. A gatekeeper will establish a service relationship with a border element; the gatekeeper provides its zones capabilities and the border element shares call routing capabilities of other zones in the administrative domain. Through the border element, gatekeepers from multiple zones will be able to communicate.
Admissions Control. All H.323 endpoints must register and request permission to enter the gatekeeper’s zone; the gatekeeper will confirm or deny access to the network. The gatekeeper authorizes network access and protects the integrity of the network using Admissions Request (ARQ), Admissions Confirmation (ACF) and Admissions Reject (ARJ) messages.
Chapter 2: Hardware Components This chapter tells you what is contained in your hardware package. A description of each component is also included. Specifically, the following topics are covered: Hardware Description Cables Chapter 2: Hardware Components 2-1 VoIPon www.voipon.co.uk sales@voipon.co.
Hardware Description The Tenor BX is a stackable/rack mountable device which provides PSTN and PBX connections (through BRI lines), as well as connections to the Ethernet LAN and a PC. The unit provides eight RJ-45 BRI S/T ports in which you can connect to a PBX or the PSTN. The unit’s front panel includes connection jacks, LEDs, a reset button, and a diagnostics option; the back panel includes a power cord connection site, an on/off switch, and a label.
Table 2-1 Input/Output 10/100 Ethernet port Pin # Signal Definition Color 1 TX + Transmit Data White w/orange 2 TX - Transmit Data Orange 3 RX + Receive Data White w/green 4 RSVD Reserved Blue 5 RSVD Reserved White w/blue 6 RX - Receive Data Green 7 RSVD Reserved White w/Brown 8 RSVD Reserved Brown • Console port. This RS-232 connector is used for connection to a PC’s serial port via DB-9 serial cable at 38400 bps 8 N 1, without flow control.
Front Panel LEDs The LEDs display the health of the system. There are different types of LEDs: network, LAN, Alert and Power. For LED definitions, see Table 2-3. Figure 2-4 Front Panel LEDs Power LED LAN LEDs Alert LED Network LEDs Table 2-3 Front Panel LEDs Definitions LED Label LED Color Description Flashing Amber Port is off-line. Amber Receive Path Error Indication. Line is not connected or other receive errors; calls are not going through successfully.
Back Panel AC Receptacle Power Switch Ground Screw Label • AC Receptacle. Receptacle in which to plug in a power cord; the other end will plug into an AC outlet for power. • Power Switch. Switch to turn power on and off. • Ground Screw. An earth ground screw provided to connect to earth ground using a Ground Safety Cable (if your AC power plug only has two prongs and does not have a third, grounded prong). • Label. A label that displays unit information.
Cables The cables listed in Table 2-4 are required to connect a Tenor BX to various interfaces. Contact Quintum for ordering information, if necessary. NOTE: A crossover cable is required when connecting to a Line side (PBX, TE device) interface (when supplied by Quintum, this is a purple RJ-45 cable, P/N 303-0021-00). A straight cable is required when connecting to the trunk side (PSTN, NTI) interface. When supplied by Quintum, this is a green RJ-45 cable, P/N 303-5009-00).
RJ-45 Ethernet Cable (10/100) An RJ-45 (10/100BaseT) straight through shielded cable is used to connect Tenor BX to an Ethernet LAN. Cable pinouts are listed in Table 2-5. Color specifications are applicable to the RJ-45 cable provided.
RJ-45 to RJ-45 Straight Cable (BRI WAN to Trunk Side) An RJ-45 (BRI) straight cable is used to connect Tenor BX BRI port to the Trunk Side (PSTN). Cable pinouts are provided below. If this cable is provided by Quintum, the color is green. The color specifications are applicable to the RJ-45 straight cable provided.
RJ-45 to RJ-45 Crossover Cable (BRI WAN to PBX) An RJ-45 to RJ-45 (BRI) ISDN crossover cable is used to connect the Tenor BX BRI port to the Line Side (PBX). Cable pinouts are provided below. If this cable is provided by Quintum, the color is purple. The color specifications are applicable to the RJ-45 crossover cable provided.
DB-9 Serial RS-232 Cable The Serial RS-232 9-pin cable with a DB-9 male connector (with RS-232 interface) is used to connect the Tenor BX to your PC’s asynchronous serial port. The pin order for DB-9 male and female connectors are shown in Figure 2-9 and Figure 2-10.
Specifications Voice/Fax Call Routing: Coding: Voice Algorithms: Line Side Interface/Trunk Side Interface A-law, u-law G.723, G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40 Kbps), G.729, G.711 Fax Support: Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps Automatic Call Detection:Voice/Modem/Fax LAN Connection LAN Support: Connection Type: 10/100 Mbps Ethernet Full Duplex/Half Duplex Physical Position: Depth: Width Height: Weight 19” (48.7 cm) rack mountable or wall-mountable 10 3/4” (27.
Chapter 3: Installation This chapter gives you installation instructions, as well as how to position the Tenor BX successfully within your network. Specifically, the following topics are covered: Installation Connection Install Ground Cable Power up the System Assign IP Address Load Software Upgrade Chapter 3: Installation 3-1 VoIPon www.voipon.co.uk sales@voipon.co.
Installation Before you begin the actual installation, review the pre-installation guidelines which follow and inspect the package contents. Pre-Installation Guidelines • Always use an anti-static wrist strap when handling the unit. • Do not open the unit cover. Inside parts have hazardous voltages and are extremely sensitive to static. If the unit has been opened, your warranty is void. • Do not connect equipment in wet conditions and keep away from dusty areas.
Rack Install Locate the Tenor BX unit within the same area as your PBX, Ethernet hub, switch, router, and/or PSTN patch panel. The chassis is intended to be installed in a 19” rack. Mounting brackets are attached to the chassis; the rack is not included with your system. Included with the chassis are the screws listed below. The sizes should allow installation in most racks. If your rack does not use the same size screws listed in the table, please consult the instructions you received with the rack.
Figure 3-1 Rack Installation (Front View) Tenor BX Rack Mounting Holes Wall Mount There are two mounting brackets available to mount the unit to the wall. Pre-installation Guidelines • Ensure the wall is level and stable. • Do not attach the unit to a temporary wall. • Ensure the wall mounting area is within cord distance of the power outlet.
Attach the unit to the wall as follows: 1. Determine the wall area to mount the unit. With chalk or a soft pencil, mark the install area according to Figure 3-2. NOTE: Ensure the unit is level. Figure 3-2 Wall Mounting Dimensions 3/16” 7 3/4” (19.9cm) 2. Position and attach one mounting bracket to the unit using a screw existing in the system and one screw included with the package. See Figure 3-3. 3.
Connection Connect to Line Interface - PBX NOTE: When the Tenor is software configured as an NT (connecting to a PBX), termination should always be enabled (default). See the Command Line Interface Guide for configuration information. Since there are many different PBX devices and connection methods, your individual PBX will determine the connection method you use to connect to the unit. For example, your PBX may be connected using a patch panel, punch down block, wire wrapped blocks, etc.
1. Plug one end of the crossover RJ-45 cable into one of the eight BRI ports on the front of the unit. (This cable from Quintum would be the purple RJ-45 crossover cable, P/N 303-0021-00.) This port should be configured as an NT port. See Chapter 2: Hardware Components for cable pinouts if you are making your own cable. 2. Connect the other end of the crossover RJ-45 cable into the appropriate port on the PBX.
2. Connect the other end of the RJ-45 straight cable to the patch panel which houses your telephone lines. NOTE: Connecting to the patch panel may require trained telephone personnel. Chapter 3: Installation 3-8 VoIPon www.voipon.co.uk sales@voipon.co.
Connect to Ethernet LAN You can use these instructions for general connection purposes only. The Ethernet hub/switch manufacturer’s documentation should provide specific instructions for connection to another device, such as the Tenor BX. Only LAN 1 is available for use; LAN 2 is reserved for future use. Figure 3-6 Connect to Ethernet Hub/Switch Data Network Ethernet Hub/Switch 1. Plug one end of the grey or white RJ-45 Ethernet cable into the port labeled LAN 1. 2.
Connect to PC Console You will need to connect the Tenor BX to your workstation’s serial port via RS-232 connection. (This connection will be used when you assign an IP address to the unit.) For the instructions below, it is assumed you are connecting to a Windows PC. Figure 3-7 Connect to PC Com Port DB-9 1. Insert the male end of the DB-9 cable into the port labeled Console. (See Chapter 2: Hardware Components for RS-232 connector pinouts.) 2.
Install Ground Cable (if required) The Tenor BX provides an additional Earth Ground screw (a #6 screw). This screw provides earth ground to the unit if the AC power receptacle you are plugging into does not contain a ground prong (the Quintum supplied power cable has a three prong connector). To provide ground via the grounding screw, you will need to connect the grounding screw to a Ground Cable, which can then be connected to an approved earth ground. Connect the Ground Cable (not provided) as follows: 1.
Power up the System Once you have all cables connected properly, you are ready to turn the system on as follows: 1. Plug in the power cord to an AC outlet. 2. Locate the on/off switch on the back of the unit and click the switch to On. The unit will power up and the LEDs will flash and turn off; the power LED will remain lit. For information about the LEDs, see Chapter 2: Hardware Components. Once the unit is powered up, you are ready to assign an IP address. See the following section Assign IP Address.
Assign IP Address Before you can configure a Tenor BX, you need to assign a valid IP address. When a Tenor BX is shipped to a customer, you will need to assign a valid IP address for each unit. An IP address is a 32 bit (up to 12 numeric characters) address used to identify each network device in the TCP/IP network. If the unit does not have an IP address, data will not be able to be sent to or from the unit.
Figure 3-9 Port Settings Window 6. From the Bits Per Second drop down list box, choose 38400. 7. From the Data Bits drop down list box, choose 8. 8. From the Parity drop down list box, choose None. 9. From the Stop bits drop down list box, choose 1. 10.From the Flow control drop down list box, choose None. 11.Click Ok and a connection to the Tenor will be established. Information about the unit will scroll on the screen. 12.Enter login and password. Both are admin by default. 13.
17.For Default Gateway (i.e., 192.168.2.222) choose whether there should be a default gateway (router) which routes packet data outside of your LAN and enter its IP address. 18.A message will appear on the screen “Tenor BRI Ethernet Interface successfully configured.” The Tenor will restart using the new Ethernet settings. Tenor will restart using the new Ethernet settings.
6. From the Bits Per Second drop down list box, choose 38400. 7. From the Data Bits drop down list box, choose 8. 8. From the Parity drop down list box, choose None. 9. From the Stop bits drop down list box, choose 1. 10.From the Flow control drop down list box, choose None. 11. Press the Tenor AS power switch to On. After the bootup sequence, the login prompt will appear. 12.Enter a login name. The default login name is admin. 13.Enter a password. The default password is admin.
Chapter 4: Configuration/Monitoring This chapter tells you how to get started configuring and monitoring the Tenor BX, including the following: Topics include: Getting Started Tenor Configuration Manager Tenor Monitor Command Line Interface (CLI) Chapter 4: Configuration/Monitoring 4-1 VoIPon www.voipon.co.uk sales@voipon.co.
Getting Started with Configuration/Monitoring There are different ways to configure and monitor the Tenor BX. • Tenor Configuration Manager. A user-friendly windows-based stand-alone GUI which enables you to configure a number of Quintum products, including the Tenor BX. This software was designed to run on any PC; you simply designate the IP address for the Tenor BX. • Tenor Monitor.
6. Enter a user name and password (the default user name is admin; the default password is admin). Click ok. You are now ready to configure the Tenor unit. Once you have connected to the Configuration Manager, you can move around and configure data. For complete information about the field definitions, valid entries, and submit information, see the Tenor Configuration Manager/Tenor Monitor User Guide or the online help system that came with the system.
information. In addition, you are also able to monitor system alarms and run diagnostic procedures. CLI attributes enable you to further configure CLI options; these provide additional configuration items according to the option type. Through the CLI, there are also commands you execute to simplify the process of configuring and monitoring the Tenor BX unit. Some of these commands are globally used, others are specific to the mode in which you are working.
you are directly connected to the unit. To connect to the Tenor BX serial port, locate a workstation (PC) close to the Tenor BX unit. Connect as follows: 1. Insert one end of the DB-9 serial null modem cable into the Tenor BX’s serial port. 2. Insert the other end of the DB-9 serial cable into your workstation’s Com/serial port. Once the cable is connected and the Tenor BX is powered on, open a HyperTerminal session (or other terminal emulation program) as follows: 3.
Once you are connected to the Command Line Interface, you can configure the system, as well as perform diagnostics and monitor system information. For specific information, see the Online Help you received with the CD. Chapter 4: Configuration/Monitoring 4-6 VoIPon www.voipon.co.uk sales@voipon.co.
Chapter 5: System Alarms This chapter tells you how to use the Alarm Manager to view and understand alarms generated by the system. Specifically, the following topics are included: Overview View Alarms Chapter 5: System Alarms 5-1 VoIPon www.voipon.co.uk sales@voipon.co.
Overview There are two ways to view alarms for the Tenor BX unit: through the Command Line Interface (CLI) or through Tenor Monitor. The information for accessing alarms via CLI is detailed in this chapter. see the Tenor Configuration Manager/Tenor Monitor User’s Guide or the Tenor Monitor’s online help system for information about viewing alarms via Tenor Monitor.
Field Definition Valid Entry Severity Level or alarm severity. 1 = Critical (complete system is affected). 2 = Major (major problem is detected). 3 = Minor (minor problem is detected). 4 = Info (Information about a minor problem). Desc A text description of the alarm; see Table 5-2 for detailed description. Varies. Slot # Defines which slot the alarm occurred on. Slot 1 or 2. Slot 1 refers to the system controller functions; slot 2 refers to DSP/Digital line functions.
Valid Alarms The following is a list of all alarm descriptions (text that appears in the Alarm Description field) for all possible alarms the system can generate. In the generated alarm list, the alarm description appears as part of the Description field. Table 5-2 List of Valid Alarms Severity (appears as part of severity field) Alarm Description (text appears in desc field) Definition Critical Loss of Framing (Red Alarm) Signal is not being transmitted; there is no layer 1 synchronization.
Severity (appears as part of severity field) Critical Alarm Description Definition (text appears in desc field) IVR Configuration Missing Appears if an attempt to make an IVR call has been made when a valid IP address is not configured. Occurs if an IVR call has been passed through accidently, without a real intention to use IVR for subsequent calls, while both of the servers were disabled.
Severity (appears as part of severity field) Alarm Description (text appears in desc field) Definition Minor Remote end did not back off in a glare situation An incoming and outgoing call went through at the same time, and the remote end call did not back off. Minor Unit resource constrained A shared resource in the unit loads the system. Minor Hardware component failed A hardware component has failed. Check all components, hardware connections, etc.
View Alarms The Command Line Interface (CLI) enables you to view alarms through the Monitor mode. You can view active alarms, as well as view an alarm history list. You are now ready to view active alarms and an alarm history, or both. See the sections which follow: Display all Alarms You are able to display both active alarms and an alarm history as follows: 1. Through CLI, access the Monitor prompt. 2. Type alarm. Both active alarms and the alarm history will be displayed.
Figure 5-2 Active Alarm Sample Chapter 5: System Alarms 5-8 VoIPon www.voipon.co.uk sales@voipon.co.
Display Alarm History 1. Through CLI, access the Monitor prompt. 2. Type alarm h. An alarm history will be displayed. See section How to Read Alarms for field definitions. If you enter alarm without a command following it, both active alarms and the alarm history will be displayed. Figure 5-3 Alarm History Sample Chapter 5: System Alarms 5-9 VoIPon www.voipon.co.uk sales@voipon.co.
Chapter 6: Diagnostics/Maintenance This chapter tells you how to troubleshoot Tenor BX operation, as well as how to maintain the health of your system. You will find information about how to view the unit’s LEDs, as well as how to interpret the chassis’ alarms and check basic connections. Specifically, the following topics are included: Before you Begin Diagnostics General Maintenance Finding Help Chapter 6: Diagnostics/Maintenance 6-1 VoIPon www.voipon.co.uk sales@voipon.co.
Before you Begin Before you begin troubleshooting a potential malfunction, it is a good idea to check your basic hardware connections. See below. • Ensure power cord is firmly installed in the back panel’s power jack and the other end is plugged into the AC power source. • Ensure the unit’s power switch is in the On position. If the unit is not working, toggle the power switch to reset the system. If the unit is reset, the settings you configured may be lost.
Diagnostics Common Symptoms/Problems Below is a list of common symptoms and problems you may encounter. Use this list as a guideline; if your problem is not listed, use the diagnostic procedure explained in the beginning of this chapter. Table 6-1 Common Symptoms/Problems Common Symptom/Problem Description/Solution Unit will not turn on. Check AC power source. Communication between Tenor BX and the PBX or PSTN cannot be established. There are several reasons why communication may not be successful.
Common Symptom/Problem Communication between computer’s COM port and Tenor BX serial port cannot be established. Description/Solution Verify DB-9 cable is firmly placed in the unit’s console port and your PC’s serial port. Verify Terminal port settings at 38400 BPS 8N1 No Flow Control. Tenor BX cannot receive or transmit calls. Check BRI port LEDs. If unlit, it indicates that the BRI lines may be down. Generate alarm list for more information. Contact Central Office for interface issues.
Diagnostic Procedures Verify Unit Provisioning An error with Tenor BX‘s provisioning may cause a number of problems. It may be a simple error, such as an incorrect IP address or telephone number, or it may be something more complex, such as incorrect BRI parameters. Evaluate your system provisioning. Check all data provisioning information, and re-configure if necessary. See Chapter 5: System Alarms.
1. Access the CLI through a Telnet session. See Chapter 4: Configuration/Monitoring for more information. 2. Access the Config-VOIPNetwork-1 prompt. 3. Type setfactory. You will be asked if you are sure you want to set the unit back to factory defaults. 4. Type yes to confirm (type no to cancel the restore). Reset System Reset the system as follows: turn the power switch to “off” and then back to “on”. Change Password For security purposes, you may want to change your password.
If you need Additional Help If you suspect the problem to be on the network end, contact your Central Office to verify proper operation. After completing all troubleshooting/maintenance procedures and reviewing the Common Symptoms/Problems section, you can contact the Customer Service Department at the following: Quintum Technologies, Inc. 71 James Way Eatontown, NJ 07724 For domestic calls: (877) 435-7553 For international calls: (732) 460-9399 email: service@quintum.
GLOSSARY nate a digital circuit (i.e., T1 line) at a customer site. D A Alarm. A brief message that appears on your screen when the Tenor BX encounters a problem (i.e., failed interface). Alarms can be viewed through CLI (see Command Line Interface) or a Telnet connection. Auto Switching. If a network packet delay for an IP call becomes unacceptable, the Tenor BX will automatically switch the call to PSTN. B Border Element. Provides access into or out of an administrative domain.
Intranet communication. Communication within the same company, usually through an Ethernet hub. IP Address. A unique 32 bit address that identifies a network device is connected to the network via TCP/IP. IVR. Interactive Voice Response enables you offer services, such as Pre-paid calling cards and Post-paid accounts to your customers. L LAN. Local Area Network. A local area network that carries data between workstations in the same location.
the data network or the public network, it is considered a WAN. As a result, intra-corporate information is passed through the data network from one LAN to another LAN site in a remote location. Zone. A group of endpoints (e.g, gateways, terminals, etc.) in one corporate site. Glossary Glossary-3 VoIPon www.voipon.co.uk sales@voipon.co.
Warranty/Approvals QUINTUM TECHNOLOGIES, INC. LIMITED WARRANTY AGREEMENT Quintum Limited Warranty QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware products covered by this warranty, for a period of one year, and (ii) all software media, also for a period of one year, will be free from significant defects in materials and workmanship from the date of purchase from Quintum or Quintum’s authorized reseller or distributor (the “Warranty Period”).
MERCE EXPORT ADMINISTRATION REGULATIONS, EXPORT OR OTHERWISE (B) THE PRODUCTS ARE RELOCATED, MOVED, SHIPPED OR EXPORTED TO ANY LOCATION WHICH WOULD RESULT IN (WHETHER AS A RESULT OF THE USE OF THE PRODUCTS OR FOR ANY OTHER REASON) A VIOLATION OF ANY INTERNATIONAL, NATIONAL OR LOCAL LAW, STATUTE, REGULATION, ORDER OR SIMILAR AUTHORITY. Quintum RMA Procedure 1.
Documentation Notice Information in this document is subject to change without notice and does not represent a commitment on the part of Quintum Technologies, Inc. The recipient of this document has a personal, non-exclusive and non-transferable license to use the information contained within solely with Quintum Technologies, Inc. products for the purpose intended by the agreement.
FCC WARNINGS This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
If trouble is experienced with this device, for repair and warranty information, please refer to the Technical Support insert for repair information and the warranty section of this Product Manual for warranty information. In the event of device malfunction, all repairs should be performed by Quintum Technologies, Inc. or an authorized agent. It is the responsibility of users requiring service to report the need for service to our company or to one of our authorized agents.
Canadian Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users' satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local Telecommunications Company.
Agency Approvals EMC AS/NZS 3548 EN55022:98 Class A EN55024:98 EN61000-3-2:95 EN61000-3-3:95 TELECOM TBR3 AS/ACIF S031:2001 SAFETY UL/cUL 60950 EN60950:92 AS/NZS60950:2000 VoIPon www.voipon.co.uk sales@voipon.co.
EU Directive on Disposal of Waste Electrical and Electronic Equipment (WEEE) This equipment is classified as Type 3 IT and Telecommunications Equipment under the terms of EU Directives 2002/96/EC and 2003/108/EC. These directives are now being transposed into law by the individual EU member states. At the end of life of this equipment it must be disposed of in an approved manner according to the laws of the EU member state in which the equipment is located.
Declaration of Conformity DECLARATION OF CONFORMITY Application of Council Directives(s) 89/336/EEC, 93/68/ECC EMC Directives 73/23/EEC, 96/68/ECC Low Voltage Directives 99/5/EC, RTTE Directive Standards to which Conformity is Declared: EN55022:98, EN55024:98 EN 60950:92 +A1:92+A2:93+A3:95+A4:96 EN 61000-3-2 :95, EN 61000-3-3:95 AS/NZS 60950:2000 TBR3, AS/ACIF S031:2001 Manufacturer: Quintum Technologies Inc. Manufactured By: Quintum Technologies Inc.
INDEX A Alarms 5-2 definition 6-5 display via CLI 5-7 field definitions 5-2 list of 5-4 B Back panel 2-5 AC receptacle 2-5 ground screw 2-5 label 2-5 power switch 2-5 Bypass DN 1-7 C Cables 2-6 AC power cord 2-6 DB-9 2-10 RJ-45 2-6, 2-7 Call 1-8 Call management hop-off PBX 1-9 passthrough support 1-8 public/private dial plan 1-8 trunk group support 1-8 Capabilities CDR 1-7 IVR/Radius 1-7 NATAccess 1-7 routing table options 1-7 SNMP 1-6 virtual tie line 1-6 CLI configuration 4-5 Configuration getting started
M Maintenance change date/time 6-6 change password 6-6 reset system 6-6 restore factory defaults 6-5 N NATAccess 1-7 U UPDP 1-8 Upgrade 3-16 W Wall mount install dimensions 3-5 installation 3-4 required materials 3-4 P PacketSaver 1-5 Password change 6-6 Ping command 6-5 R Rack install 3-3 RADIUS 1-7 Reset 6-6 RJ-45 2-6 RJ-45 Crossover 2-9 S SelectNet 1-5 SIP 1-11 Specifications electrical 2-11 environmental 2-11 LAN 2-11 physical 2-11 PSTN/PBX 2-11 voice/fax 2-11 Static Routes 1-8 System AC power up 3-12
