Specifications

VirginBroadbandService–ServiceDescription(S FOA) July2007
14
10.3 Givingusnoticeof yournewaddress
Youmu stgiveusnoticeof yournewaddressbeforeyoumoveandmustletusknow
priortoourhomemodem beingrelocatedtoanotheraddress. If youdonotgiveus
notice,wemay cancelyourservicewithoutfurthernotice. Iftheserviceiscancelled
beforetheendoftheminimumterm,wemaychargeyouacancellationfee.
11 SUSPENSIONORCANCELLATIONOFTHESERVICE
(a) Inadditiontoour rightsunderthegeneralterms,wemaysuspendor cancelthe
servicewithoutpriornoticeif youdonotcomplywith:
(i) clause4(g), or
(ii) clause7.2(d).
(b) If yourserviceissuspended,youmaybechargedasuspensionfeeassetoutin
thepricingtables.
(c) Iftheserviceiscancelledundertheagreement,weareauthorisedtodeleteany
files,pro grams, dataandemailmessagesstoredinyourprimaryemail
address(andanyassociatedemail addresses).
(d) If yourMobileBro adbandserviceiscancelledwithinyourminimumterm,you
mustpaythecancellationfeeassetoutinthepricingtableand/orany
advertisingmaterial.
(e) If yourBroadbandatHomeserviceiscancelled:
(i) subjecttoclause10.2, youwillbechargedtherelevantcancellation
feeassetoutinthepricingtablesif yourserviceiscancelledwithin
theminimumterm,and
(ii) youwillbechargedtheamountseto utinthepricingtablesif youdo
notreturnthehomemodem tous.
12 CUSTOMERSERVICE
(a) If yourequiresupportwith yourconnectiontothe serviceorhaveany
questionsr elatingtothatconnection o r youneedtoreportafaultyoucan
contactCustomerService.
(b) Wewillprovidecustomerser viceandtechnicalsupportfortheconnectionofa
singlecomputerthatmeet s thecurrentminimumsystemrequirementstothe
service. WewillnotprovidecustomerservicefornetworkingdevicesorLAN
totheserviceorforthirdpartywebmailprograms.
(c) Customerservicemayonlyprovidelimit edassistanceforequipmentand
softwaresuppliedby you.However,full customerserviceisprovided
regardingbilling,passwords,email andonlineservices. Customerservicewill
alsoprovideassistanceforsettingupanewInternetconnectionandsetting up
emailaddresses.