Please save this User Guide to your computer’s hard drive for future reference. ©2009. Novatel Wireless, Inc. All rights reserved. Ovation and Novatel Wireless names and logos are trademarks of Novatel Wireless. VIRGIN and the Virgin signature logo are registered trademarks of Virgin Enterprises Limited and are used under license by Virgin Mobile USA, L.P. All other brands and trademarks are trademarks of their respective holders.
Table of Contents Welcome................................................................................ 3 Broadband2Go Features................................................................................................4 Package Contents..........................................................................................................6 Your Virgin Mobile USA MC760 Modem.........................................................................7 Accessories.........................................
Troubleshooting................................................................... 37 Troubleshooting..........................................................................................................38 Uninstall and reinstall the software............................................................................41 Reference............................................................................ 43 Safety and Liability.............................................................................
Congratulations on purchasing a broadband modem by Novatel Wireless This Modem operates over high-speed networks enabling you to connect at high speeds to the Internet or your corporate Intranet, and access your email while you are away from the office.
U. S. Government Restricted Rights Clause The software drivers are classified as “Commercial Computing device Software” and the U.S. Government is acquiring only “Restricted Rights” in the software drivers and their Documentation. U.S.
About this Guide Thank you for choosing Virgin Mobile and welcome to the MC760 Modem and Broadband2Go User Guide. The Broadband2Go software works with your Broadband2Go device to enable you to access the Internet from wherever you want. Work, shop, play, chat, and more – all on the go. This device can also be used as a USB mass storage device that allows you to read and write data onto a microSDHC card. This User Guide outlines the features and use of the device and Broadband2Go.
1 Welcome Broadband2Go Features Package Contents Your Virgin Mobile USA MC760 Modem Care of your Modem USB Modem Basics Using the microSDHC Memory Card
Broadband2Go Features Thank you for choosing the advanced and compact MC760 Modem with microSDHC™ memory support by Novatel Wireless! This 2-in-1 mini device empowers you with high-speed data access on the Virgin Mobile USA Broadband2Go wireless data network, and it provides removable memory storage options in one convenient and compact USB package. Along with the many advanced features of Broadband2Go, such as data speeds up to 1.
• Intuitive Broadband2Go Software Built-in for automatic installation without a CD and easy navigation on Windows Vista and XP (SP2 or higher).
Package Contents The Virgin Mobile USA Broadband2Go package includes: • Virgin Mobile USA MC760 Broadband2Go device • Broadband2Go software (on device) • Broadband2Go Quick Start Guide • Broadband2Go Product User Guide (on device) • Lanyard In addition, you can purchase these optional accessories for use with the modem: • External Antenna – Provides improved performance in fringe areas. • microSDHC card – up to 16 GB. Used for file transfer and sharing.
Your Virgin Mobile USA MC760 Modem Your device has the following parts: ➊ ➋ ➌ ➍ ➏ ➎ 1. 2. 3. 4. 7 USB Connector Attaches to the computer USB port. LED Indicator Provides status information. External Antenna Connector For optional external antenna Accessory Hook Permits use of lanyard or key chain accessories for portability of your device. 5. Protective Cap Protects USB Connector from debris and damage when not in use. 6.
Accessories Lanyard A lanyard is included in the MC760 Modem package. This accessory provides convenient portability while on the go. IMPORTANT: Do not wear the lanyard and the MC760 Modem around rotating machinery or during sleep. To attach the lanyard to the MC760 Modem 1. Locate the accessory hook on the device and the protective cap. 2. Pinch the looped thread on the lanyard or key chain and feed through the accessory hook in the protective cap. 3.
Optional External Antenna The modem can use an optional external antenna (purchased separately) to increase performance in fringe reception areas. To access the External Antenna Connector: 1. Locate the External Antenna Connector on the side of the device. 2. Remove the rubber protector to expose the External Antenna Connector. (Keep the rubber protector in a safe place for future use in order to protect the External Antenna Connector from debris when not in use).
Care of Your Modem As with any electronic device, the MC760 Broadband2Go device must be handled with care to ensure reliable operation. Follow these guidelines: • Do not apply adhesive labels to your device; they may cause it to potentially overheat and could alter the performance of the antenna. • The USB connector should plug easily into your computer’s Type A USB port. Forcing the device into a port may damage the connector. • Protect your device from liquids, dust and excessive heat.
USB Modem Basics Daily Use After you have set up and configured your modem and installed the Broadband2Go software, daily use is simple and easy. When you connect the device, the following should occur: • The label of the device should be facing up when it is connected to most computers. • The device has power as soon as you connect it to the USB port of your computer. Although the device has power, it does not automatically connect to the Internet. • The LED indicator on the device lights up.
LED States The MC760 Broadband2Go is designed with an LED status light that indicates if the device has power and gives the current connection status. No Light Green No Power - Device off Modem Solid Modem has power but is not transmitting or receiving Slow Blinking Searching for CDMA network Intermittent Blinking Connected. Blinking rate relates to data speed. Red Service Solid No Service Amber Error Solid Error, reset modem Properly Insert the Modem 1.
Properly Remove the Device Before removing the modem, disconnect from the network and exit the Broadband2Go software. Or you can wait until the computer has shut down and remove the modem then. IMPORTANT: Verify that all file transfers to the microSDHC card are complete before removing the device, otherwise you are at risk of losing data. The device’s USB technology allows you to safely remove it at any time when you are not connected to the network. These are the recommended ways to remove the device.
Using the microSDHC Memory Card The device is equipped with removable, hot-swappable memory storage using a microSDHC card (sold separately). This feature allows you to use your modem for connectivity and simultaneously as an external flash drive. Inserting and Removing a microSDHC Card To insert the microSDHC card: 1. Locate the microSDHC port as depicted in the figure below. 2. The modem is shipped with a plastic “blank” in the micrsoSDHC slot.
To remove the microSDHC card: The device’s removable memory storage feature is hot-swappable, meaning the microSDHC card may be removed at any time, whether the device is inserted in the computer. 1. Gently push in the microSDHC card slightly and let go. It will pop halfway out of the slot. 2. Once partially visible, you may pull the microSDHC card out of the slot and store in a dry, safe place. IMPORTANT: Verify that all file transfers to the microSDHC card are complete before removing it.
Working with Files on the microSDHC Card Work with files on the microSDHC card using the same principles that you use to work with files on any disk in your operating system. The microSDHC card will appear in Windows with a drive letter under Mass Storage or Removable Storage. Insert the device: ➤➤Make sure the microSDHC card is inserted in the modem, then insert the modem into your computer’s USB port. (See “Inserting and Removing a microSDHC Card” on page 14.
Save files directly from an application: 1. When saving files directly from an application to the device, go to File > Save As. 2. In the Save As window, browse to and select the device, which which will have a drive letter and be listed under Mass Storage or Removable Storage. NOTE: This window varies with the version of the operating system. 3. Type a name for the file you are saving to the device and click Save. Move existing files from the hard drive: 1.
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2 Set Up & Connect Software Overview Using the Broadband2Go Software The Broadband2Go menus
Software Overview When you attach your device the first time, the Broadband2Go software will install automatically. Follow the on-screen instructions to complete the installation, activate your service, and configure your device. NOTE: The Broadband2Go software must be installed on each computer it is used with. The Broadband2Go shortcut is placed on the desktop and an icon appears in the Windows notification area (also called the system tray).
Using the Broadband2Go software If the icon is present in the notification area, the Broadband2Go software is running. ➤➤Double-click the Broadband2Go desktop shortcut to launch the software, if the icon is missing. If you would like the software to run whenever Windows is started, make sure that Auto-Launch is checked. See “Settings” on page 27. You can manage your network connection and configure your product from either the Connection Manager or the notifcation area (system tray) icon.
2. Click the Connect or Disconnect button. NOTE: If the status reads No Device Detected, be sure that your device is properly connected to your computer. From the system tray: 1. Right-click the Broadband2Go system tray icon to see the menu. 2. Select Connect or Disconnect from the menu.
Using the Connection Manager You can manage your connectivity, assess system status, and access the menus from the Connection Manager. ➤➤Right-click the system tray icon and select Open Connection Manager to open the Connection Manager. Tip: If the icon is not in the system tray, double-click the desktop shortcut or go to Start → Programs (or All Programs) → Novatel Wireless → VirginMobile → Broadband2Go → Broadband2Go to start the software. The Connection Manager window will open.
➓ ➊ ➒ ➋ ➑ ➐ ➏ 1. Close button ➌ ➍ ➎ Click to close the Connection Manager. Broadband2Go continues to run in the background shown by the icon in the system tray. 2. Connection Status Displays your connection status: Connected, Disconnected, Ready, and No Device Detected. 3. Signal Strength More bars indicate a stronger connection. 4. Network Technology The type of network that you are on: EVDO or Edge. 5. Connect / Disconnect button Click this button to connect or disconnect from the network.
Using the system tray icon You can manage your connectivity, assess system status, and access the menus all from the icon located in the Windows notification area or system tray. The system tray is the area in the lower right part of your screen where the clock is located. The Broadband2Go icon appears in the system tray when the software is running.
The Broadband2Go menus You can access the Broadband2Go menus in two ways. Click the Menu button on the Connection Manager window. Right-click the Broadband2Go system tray icon.
Settings The Settings submenu allows you to configure Broadband2Go to meet your needs.
Profile Manager The Profile Manager wizard allows you to change your network profile settings. Here you may create new profiles or update existing profiles. For example, you can create a new profile for a VPN or update an existing profile with a new username or password.
To add a new profile: 1. Click New to start the Profile Manager wizard. 2. Enter a simple name for the new profile (for example, My Connection) and click Next. 3. If your profile is for a VPN or requires manual TCP/IP settings, click Advanced and enter the appropriate settings. 4. Enter a user name and password for this profile and click Finish.
To edit or update a Profile: 1. From the Profile Manager main menu, select the profile you want to update and double-click the profile name. An “Edit Profile” window will appear. Tip: The default profile cannot be edited. 2. Enter the appropriate information, click Apply and then OK.
Connection Log The connection log gives you statistical information about your network connection.
Configuration The Configuration menu allows you to require a PIN code to access the modem. Use this setting to secure your mobile connections. To require a PIN or Lock code: 1. Select Configuration from the Settings menu. 2. Click the Mobile tab. 3. Click Change Pin Code. 4. Enter your current PIN code and the new PIN code then click Ok. NOTE: The factory default lock code is the last four digits of your MDN#. 5. Select the AutoLock on powerup check box and then click Ok.
Auto-Install Checked by default, this option on the Settings menu indicates that Broadband2Go was set to install the drivers and the Broadband2Go software on your computer automatically. Auto-Launch Checked by default, this option on the Settings menu indicates that the Broadband2Go software is set to launch when your computer is started. Deselect the option if you prefer to launch the software manually. Languages The Broadband2Go software is available in several languages.
Device Properties Device properties provides details for your device, such as the assigned ESN or Mobile Number. ➤➤Open the menu and select Device Properties. Radio Enable/Disable This option allows you to disable (or enable) the wireless radio in your modem. This works like the wireless button on your laptop. The radio must be on in order for you to connect to the network. ➤➤Open the menu and click Enable Radio or Disable Radio.
About This option provides version details about the Broadband2Go software. ➤➤Open the menu and select About. Tip: 35 If you need this information for troubleshooting or customer support, use the Copy Info button to save the information to your clipboard so you can paste it into another document.
3 Troubleshooting Troubleshooting Uninstall and reinstall the software
Troubleshooting MC760 Modem The following tips will help solve many common problems encountered while using the MC760 Modem: • Make sure you are using the MC760 Modem in the correct geographic region: a Broadband2Go MC760 Modem in the U.S.A. • Ensure that the wireless network’s coverage extends to your current location. • When properly installed, the MC760 Modem is a highly reliable product. Most problems are caused by one of these issues: • The wrong driver has been installed.
My notebook does not reboot when the MC760 Modem is inserted. I experience an error or a blank screen. • When this happens, simply remove the device and reboot the system. The device contains internal memory which behaves like a CDROM. Some notebooks depending on the system BIOS settings, may try to reboot from the CD-ROM before the Hard Drive. The machine may present a black screen with a cursor or an error message about a non-bootable disk.
Why can’t I connect to the network? Check the user name, password and access point name (APN) (HSPA networks) or Connection Type (CDMA networks) in your connection profile. If any of these entries are wrong, you won’t be able to connect to the network. Why can’t I browse the web? Check your server settings. The following steps are for Internet Explorer. Other browsers will have similar functions. 1. Start Internet Explorer. 2. Click on the Tools menu, and select Internet Options. 3.
Uninstall and reinstall the software Should you need to uninstall and / or reinstall your software follow these instructions. To uninstall the software: 1. Go to Start on your computer. 2. Select Control Panel. 3. Click Add or Remove Programs. 4. A new window will appear, select ‘Broadband2Go’ and click Change/Remove. 5. Follow the on-screen instructions. After completing steps 1–5, the name Broadband2Go will no longer appear in your program list and the icon will disappear from your desktop.
4 Reference Safety and Liability Product Specifications Regulatory Glossary Limited Warranty and Liability
Safety and Liability Wireless communications IMPORTANT Notice Due to the transmission and reception properties of wireless communications, data can occasionally be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem may adversely affect communications. Variations in radio signal strength are referred to as fading.
Safety hazards Do not operate the MC760 Modem in an environment that may be susceptible to radio interference resulting in danger specifically; Areas where prohibited by the law • Follow any special rules and regulations and obey all signs and notices. Always turn off the host device and remove the modem from the USB port when instructed to do so, or when you suspect that it may cause interference or danger.
Near Medical and life support equipment • Do not operate your modem in any area where medical equipment, life support equipment, or near any equipment that may be susceptible to any form of radio interference. In such areas, the host communications device must be turned off. The modem may transmit signals that could interfere with this equipment.
Product Specifications System Requirements To install and use your device, your host computer must meet these requirements: Operating System Windows ® Vista and XP (SP2 or higher) Software Internet browser software (for example, Internet Explorer, Netscape, Safari, Firefox, AOL) Modem Software Broadband2Go included on the device, no CD required.
48 Operating Temperature 0° C to +45° C (32°F to 131° F) Storage Temperature -20° C to +65° C (-4° F to 149° F) Relative Humidity 5% to 90% over operating temperature Drop 1 meter drop, no damage – fully operational Vibration Stability 5 Hz to 500 Hz, 0.
Regulatory Federal Communications Commission Notice (FCC -- United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003.
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Virgin Mobile USA, Inc. may void your authority to operate the equipment. This USB modem is approved for use in normal size notebook computers only (typically with 12” or larger display screens). To comply with FCC RF exposure requirements, this modem should not be used in configurations that cannot maintain at least 11 mm (approximately 0.
RF Exposure/Specific Absorption Rate (SAR) Information This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. FCC Equipment Authorization ID: PKRNVWMC760 Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government.
Glossary 1xRTT Short for single carrier (1x) Radio Transmission Technology. A high speed wireless technology based on the CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also referred to as CDMA2000. 1xEVDO Part of a family of CDMA2000 1x digital wireless standards. 1xEVDO is a “3G” standard. EVDO stands for “EVolution, Data-Optimized.
Hot-Swappable The ability to remove and replace the microSDHC Card from a device while it is still connected to the computer and online without damaging the device. IP Internet Protocol. The mechanism by which packets are routed between computers on a network. ISP Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet connection service. Kbps Kilobits per second – rate of data flow LAN Local Area Network.
PDA Personal Digital Assistant. A handheld device used for organization, notes, address books, etc. PPP Point to Point Protocol. A method of connecting a computer to the Internet. Proxy A firewall mechanism that replaces the IP address of a host on the internal (protected) network with its own IP address for all traffic passing through it. Rev A CDMA EV-DO Rev. A is a leading-edge wireless technology with higher data rates and higher system capacity.
USB Universal Serial Bus. A connection type originally for computer peripherals such as printers, keyboards, modems and now many more things. The connection standard has expanded beyond computer peripherals to include mobile phones, MP3 players, and other devices. VPN Virtual Private Network. A way to communicate through a dedicated server securely to a corporate network over the Internet. WAN / WWAN Wide Area Network (WAN). A computer network covering a broad geographical area.
Limited Warranty and Liability Novatel Wireless, Inc. warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
