User guide

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MANAGING YOUR ACCOUNT
Checking your data usage & topping up your account
To check your usage, go to mybroadbandusage.virginbroadband.
com.au and log in using your full Virgin Broadband email address and
password.
Need more data?
If you’re getting a bill each month, you can top-up by logging into
My Account (virginmobile.com.au/myaccount) with your service
number & 6-digit PIN. The top-up will be added to your next bill.
Also, if you haven’t already set up direct debit, we fully recommend
it! Just fill out the enclosed form and pop it in the post. Or, to set it up
on a credit card, just give us a call on 1300 555 100.
If you’re on Pre-Paid you can recharge online anytime:
a. Log in at virginmobile.com.au/myaccount with your service
number and the 6-digit PIN you picked when activating the
service.
b. Got a voucher or recharge card? Enter the 12 digit number.
c. Got a credit card? Enter your credit card details & choose
your amount.
The credit will appear on your account within 15 minutes.
Using webmail
To use the Virgin Broadband Webmail service, go to webmail.
virginbroadband.com.au and log in with your full Virgin Broadband
email address and email password.
Checking your account details
To check your account details, go to virginmobile.com.au/myaccount
and log in with your Virgin Broadband Service Number and the 6 digit
PIN you set up when you opened the account.
Managing your email address
You can delete, edit and manage your existing email addresses
or add new ones through the following page: mybroadbandusage.
virginbroadband.com.au.
Log in by using your full Virgin Broadband email address and
email password.
If you’d prefer step by step instructions with some handy
images for reference, visit our online FAQ’s for more help:
virginmobile.custhelp.com
EQUIPMENT INFORMATION
SIM card information
•To prevent damage from an electronic discharge (e.g. static
electricity) please do not touch the gold SIM card connectors.
As a precaution, always make sure that your USB Modem is in
your hand before inserting or removing the SIM card.
•You should avoid removing the SIM card where possible, as it may
damage it or the modem.
•Only a Virgin Mobile SIM card will work in your Modem.
•If you remove the SIM, your Modem will not find the network.
•If the SIM is not properly inserted, you’ll see the following error
message. “Remove and re-insert the SIM and try again.”
•To replace the SIM, unplug the Modem first.