User guide

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YOUR FIRST CONNECTION
The first time you connect, you’ll be taken to a special page to
register your broadband service.
Enter your first and last names and set up your primary Virgin
Broadband email address, which we’ll use to contact you from time
to time.
Make a note of this email address & password – you’ll need them
to check your usage.
You can delete, edit and manage your existing email addresses
or create up to 4 new ones through the following page:
mybroadbandusage.virginbroadband.com.au.
Your username and password are the same as for your primary
email account.
Setting up your e-mail
You can access your email account through our web mail page at:
webmail.virginbroadband.com.au Simply enter your Username
(including the @virginbroadband.com.au bit) and Password to start
emailing. You can access your email account from any Internet
connection on any computer.
Alternatively, you can configure your account to be used through
an email client like Outlook or Apple Mail, by using the basic settings
below:
Account Type POP3
Incoming Mail server mail.virginbroadband.com.au
Outgoing Mail server smtp.virginbroadband.com.au
Account Name
Your full email address
([e-mail])
Password
The password you created with the email
address.
If you need specific, step by step instructions for any
particular email program, visit our online FAQ’s for detailed help:
virginmobile.custhelp.com