User guide

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IS YOUR ACCOUNT ACTIVATED?
Pre-Paid Customers
First up, you need to activate your service:
CLICK virginmobile.com.au/activate
NB: You’ll need a different internet connection to
activate online.
or CALL 1300 763 039
See page 8 for the final steps to get online.
Post-Paid Customers
Your service is already activated, so head to page 8 for the final steps
to get online.
TOP SECRET NOTES
E-mail Address: @virginbroadband.com. au
E-mail Password:
Service Number:
0 4
Account PIN:
See page 20 for tips on managing your account.
TABLE OF CONTENTS
Is your account activated 2
Welcome to Virgin Mobile! 4
What's in the box 4
System requirements 5
Your first connection 6
Managing your account 8
Equipment Information 9
General information 11
Getting started 14
Using the wireless router 19
Device settings 21
Troubleshooting 28
Technical specifications 30
Safety precautions 31
Questions 32