User guide

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Symptoms Possible Problems/ Solutions
I cannot access
the internet at all.
Check the LCD display which shows the
number of active connections. If this is 0
or x then WiFi is notconnected. Verify your
password is correct. Make sure your SIM card
is inserted correctly. Check you have network
coverage in your area. Check that your SIM
card is active and enabled with data services.
Please wait 1 - 2 minutes for the router to
initialize.
The download or
upload speeds
are very slow.
The speed is dependent on signal strength.
Check your signal strength and network type.
The signal
strength is always
low.
This indicates poor reception. Try moving the
router to another location nearer the window.
You can purchase an external antenna with
connector type TS9 to improve your signal
strength
I secured my
router and
have lost my
password(s).
Reset your router to factory defaults to erase
all stored passwords and encryption settings.
From the powered up state:
Press the power key and the WPS key
simultaneously.
Symptoms Possible Problems/ Solutions
My battery has
not charged
while in use and
connected to the
charger.
In low coverage or high data transfer modes
the internal temperature of the device can
rise above 45°C. In these conditions the
battery cannot be charged due to safety
limits with Li-ion battery technology.
My WiFi device
goes to sleep and
disconnects.
This is dependant on the other devices, ie
your WiFi clients. If the WiFi client (PC or
other device) has a WiFi sleep policy then
WiFi signals are switched off after a period.
With no active WiFi connections your wireless
router will go into low power mode. To
maintain an ‘always on’ service make sure you
have a WiFi device connected to your router.
4 TROUBLESHOOTING