User guide

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TOC i

Table of Contents

Table of Contents ......................................................................................................................... i

Get Started ................................................................................................................................ 2

Your Device at a Glance ......................................................................................................... 2

Manage Your Account ............................................................................................................ 2

Set Up Your Device ................................................................................................................ 2

Your Device at a Glance ......................................................................................................... 2

Manage Your Account......................................................................................................... 3

Set Up Your Device ................................................................................................................ 3

Installation and Setup for Broadband2Go (Windows 8) ....................................................... 4

Installation and Setup for Broadband2Go (Windows 7, Vista, XP) ...................................... 5

Installation and Setup for Broadband2Go (MacOS 10.8) ....................................................11

Installation and Setup for Broadband2Go (Mac).................................................................11

Starting Broadband2Go .....................................................................................................18

Activate Your Device .............................................................................................................19

Using the Broadband2Go Connection Manager .................................................................22

Connecting to the Internet ..................................................................................................22

The Status Bar ...................................................................................................................23

Using the Data Connection ................................................................................................23

Using Virgin Mobile Broadband2Go ..........................................................................................24

The Session Menu.................................................................................................................24

The Tools Menu ....................................................................................................................26

Mobile Info .........................................................................................................................26

WiMAX Info ........................................................................................................................29

The Options Menu .................................................................................................................31

Preferences .......................................................................................................................31

The Help Menu ......................................................................................................................34

Appendix 1: LED Operation.......................................................................................................37

Appendix 2: CARE AND MAINTENANCE .................................................................................38

Appendix 3: SAR INFORMATION .............................................................................................39

Appendix 4: SAFETY INFORMATION ......................................................................................40

Appendix 5: U.S. Federal Communications Interference Statement ..........................................41

Summary of content (41 pages)

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Table of Contents Table of Contents......................................................................................................................... i Get Started ................................................................................................................................ 2 Your Device at a Glance ......................................................................................................... 2 Manage Your Account ..........................................................
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Get Started This section gives you all the information you need to set up your device and Virgin Mobile Broadband2Go service for the first time. Your Device at a Glance Manage Your Account Set Up Your Device Your Device at a Glance The following illustration outlines your device’s primary external features.
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Manage Your Account Manage your Virgin Mobile account from your computer or any phone. Online: www.virginmobileusa.com ● Access your account information. ● Check your data usage. ● View and pay your bill. ● Enroll in Virgin Mobile online billing and automatic payment. ● Shop for the latest Virgin Mobile phones and devices. ● View available Virgin Mobile service plans and options. From Any Phone ● Virgin Mobile Customer Service (Broadband2Go): 1-877-877-8443.
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Installation and Setup for Broadband2Go (Windows 8) This section will guide you through the installation and setup process for the Broadband2Go software on Windows 8. Important: Do not insert the U600 Modem into your Windows 8 laptop without downloading the updated software from the Virgin Mobile USA website first. 1. Ensure you have an available Internet connection (Wi-Fi, LAN, etc) 2. Open a web browser and proceed to: http://www.virginmobileusa.com/phonemanuals-guides 3.
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Installation and Setup for Broadband2Go (Windows 7, Vista, XP) This section will guide you through the installation and setup process for the Broadband2Go software on Windows 7, Vista and XP. Note: If you have inserted the device properly, Windows will inform you that it has found new hardware. Wait until Windows completes the “Found New Hardware” task. It is normal to hear a short beep each time you insert or remove the device. It is an audible notification that your computer recognizes the new hardware.
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9. The Broadband2Go Setup Wizard will begin (Windows 8, 7, Vista, XP). Click Next to continue.
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10. You are now ready to select the location on your computer where the Broadband2Go connection manager will be installed. It is recommended that you do not modify the default destination. Click Next to continue.
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11. Confirm your software installation by clicking Next. During this step, the components of the Broadband2Go connection manager are being installed onto your computer.
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12. Installation status will be indicated via the progress bar. 13. Installation is complete, select Close to leave the setup program. Important: Windows 8 users, please insert your device at this time to complete the setup process.
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14. Device drivers will be installed on your PC. Please wait a few moments for this task to complete. 15. Installation of the Broadband2Go connection manager is now complete. A shortcut will automatically be created on your desktop.
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Installation and Setup for Broadband2Go (MacOS 10.8) This section will guide you through the installation and setup process for the Broadband2Go software on Mac OS 10.8 Important: Do not insert the U600 Modem into your MacOS 10.8 laptop without downloading the updated software from the Virgin Mobile USA website first. 1. Ensure you have an available Internet connection (Wi-Fi, LAN, etc) 2. Open a web browser and proceed to: http://www.virginmobileusa.com/phonemanuals-guides 3.
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4. Double click the Broadband2Go setup package on Mac to begin installation. 5. The Mac setup process will initiate the installation, select Continue.
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6. The Read Me window will show information about the software being installed, please review and select Continue.
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7. Please select the install destination and type of install, and then select Install. 8. You Mac computer will require a restart after installation is complete. You can select Cancel or Continue Installation.
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9. The installation process begins and will display a progress bar on the setup process.
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10. After installation is complete, please select Restart to complete the setup process. 11. After your Mac restarts, the Broadband2Go connection manager will open and complete the driver install process.
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12. You will be prompted to validate the Network Preferences (Mac OS 10.5, 10.6).
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13. The device drivers will be installed, select Apply. Starting Broadband2Go Broadband2Go is a connection manager application for the U600 3G/4G USB Modem which allows you to manage and monitor your Internet connection. It has a user friendly interface and is equipped with many useful features to enhance your Internet experience. Features • Wireless Wide Area Network (WWAN), CDMA 1xRTT/EVDO, WiMax Specific. • Configures your PC to use your U600 USB Modem.
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• Includes a copy utility which creates wireless copies of your dial-up connections (if supported by your device). • Provides test functionality for WWAN device(s). • Logs connections used, duration of usage, and bytes sent and received. Activate Your Device If not already open, double click the Broadband2Go icon on your desktop or click on the Windows Start menu and select VirginMobile > Broadband2Go from the list of programs. On Mac, select Applications > Broadband2Go.
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Broadband2Go will then open the Broadband Networks window as shown below for activation. Follow the instructions below to activate your Broadband2Go device if it has not already been activated. Depending on your account or how and where you purchased your device, it may be ready to use or you may need to activate it on your Virgin Mobile account. Before you begin, please disable any pop-up blocker on your web browser. You will also want to make sure your firewall is enabled to allow access to: www1.
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7. From the main menu, select Options > Program Modem. 8. Enter your MDN/ Account # and MSID into the matching fields on the Program Modem window and select OK. Tip: Do not remove your device from your computer while the device is being activated. Removing the device from the computer cancels the activation process. 9. Your Broadband2Go device will be programmed and reset for use. ● To confirm activation, navigate to any web page.
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Using the Broadband2Go Connection Manager The Broadband2Go connection manager main screen is shown below. The connection manager is where you manage your 3G/4G connections. The Broadband Networks window displays all of the available network (3G/4G) connections. At a glance, you can see signal strength, your current connection state, and elapsed time of connection. Connecting to the Internet Once your device is properly configured, connecting to the Internet is as simple as clicking Connect.
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The Status Bar Information regarding your current network connection can be seen in the Status Bar at the bottom of the Broadband2Go interface. Status information will be displayed at the bottom during the connection process as well as connected/disconnected states. When the device is not connected, the status text in the lower left corner will display Disconnected for the currently selected network. The timer will display the current connected time.
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Using Virgin Mobile Broadband2Go There are several menus within the connection manager. The Session Menu The Tools Menu The Options Menu The Help Menu Additional Features The Session Menu The Session Menu allows you to connect to networks, disconnect from networks, enable Airplane Mode and exit the application. Selecting Enable Airplane Mode will disable the radios on your device (see graphic below).
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Note: the menu toggles to Disable Airplane Mode once it has been enabled. Click Disable Airplane Mode (see graphic below).
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The Tools Menu The Tools menu provides technical features for your device. Mobile Info WiMAX Info Mobile Info Clicking on Mobile Info displays the 3G device and network information.
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Mobile Info (Device): Displays all 3G device information.
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Mobile Info (Network): Displays all 3G network information.
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WiMAX Info Clicking on WiMAX Info displays the 4G device and network information. WiMAX Info (Device): Displays all 4G device information.
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WiMAX Info (Network): Displays all 4G network information. 4G Scan Now: Scans the 4G network. Switch to 4G: Switches the network to 4G if on 3G. Switch to 3G: Switches the network to 3G if on 4G.
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The Options Menu The Options menu provides several tabs where you can customize your preferences. Preferences Language Program Modem Preferences From this menu, you can set your General options, connection Options and search for Updates. General ● By selecting Run Connection Manager at Startup, Broadband2Go will start automatically when your computer starts (Mac/Win). ● Selecting Show Splash Window will display the splash screen when Broadband2Go starts.
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● Selecting Minimize Application into Tray will send the connection manager to the Windows task bar. To restore the application, click on the Broadband2Go tray icon, and select Open. Option ● Selecting Auto Connect will allow Broadband2Go to connect to the first available network (3G or 4G). ● 4G Preferred: Connects to a 4G network first, if one is available. ● 3G Preferred: Connects to a 3G network first, if one is available. ● 4G Only: Connects only to a 4G network.
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● Selecting Manually allows you to check for software updates by clicking Update Now. ● Automatically allows the software to check for updates on a Daily, Weekly, or Monthly basis, as long as the application is running, and you are connected to the Internet. Language You can choose between English and Spanish for your device. Selecting Spanish will change your Broadband2Go connection manager language. Program Modem Clicking Program Modem opens a dialogue box which enables you to program your device.
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The Program Modem window allows you to program the phone number (MDN) and MSID into the USB Modem. You will obtain this information from the Virgin Mobile website when you sign up for or transfer service. The Help Menu The Help menu provides additional information on the Broadband2Go connection manager and the ability to quickly check for software updates.
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Contents Contents: provides you with an embedded copy of this User Guide. Check for Updates Check for Updates: allows you to check for the latest connection manager version available. Check for Firmware Updates: allows you to check for the latest device firmware version available.
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About About: Displays Broadband2Go device and connection manager information.
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Appendix 1: LED Operation Your device has LED lights that indicate the following details. 4G LED Color (Left) 3G LED Color (Right) LED Colors LED Status Blue 3G Mode Blue Red 4G Disabled Shutdown Mode Green 3G Enabled 3G in service and Stand by OFF ON Power ON Boot and Reset ON OFF 3G out of service or is still acquiring service OFF Flash every 1sec 3G CDMA No service OFF Flash every 1sec 3G Data Connected Active OFF Flash every 0.
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Appendix 2: CARE AND MAINTENANCE Your device should always be treated with care. The suggestions below will help you protect your warranty coverage. (a) Keep the device dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits. (b) Do not use or store the device in dusty, dirty areas. Its moving parts and electronic components can be damaged. (c) Do not store the device in hot areas.
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Appendix 3: SAR INFORMATION THIS MODEL PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population.
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Appendix 4: SAFETY INFORMATION SAFETY INFORMATION FOR FIXED WIRELESS TERMINALS POTENTIALLY EXPLOSIVE ATMOSPHERES Turn your phone OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cauls e an explosion or fire resulting in bodily injury or even death. INTERFERENCE TO MEDICAL DIVICES Certain electronic equipment may be shielded against RF signal from you wire-less phone.
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Appendix 5: U.S. Federal Communications Interference Statement U.S.