User guide

124 Resources
Section 6D
Troubleshooting Tips
⽧ General Tips (page 124)
⽧ LCD Is Dark (page 125)
⽧ Insufficient Signal Strength (page 125)
⽧ Messages Displayed on the Device LCD (page 125)
⽧ Cannot Connect to Wi-Fi (page 127)
⽧ Cannot Connect Through USB (page 128)
⽧ Cannot Display the Home Page (page 128)
⽧ Cannot Connect to the 3G or 4G Network (page 129)
⽧ Location Services Aren’t Working or Don’t Seem to Be Available (page 129)
⽧ GPS Fix Not Available (page 130)
⽧ Cannot Check for Updates (page 130)
⽧ Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds (page 130)
General Tips
● Check the system events log. (See “Exporting System Events” on page 110 .)
● If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
micro-USB cable, and then change the settings. (See
“Requirements for a USB Tethered
Connection” on page 26 and “Making a Tethered Connection” on page 27.)
● Go to www.virginmobileusa.com/help-support to access troubleshooting and other resources.
● The knowledge base at the Sierra Wireless website (www.sierrawireless.com/support/
customer_help.aspx) may also be useful.