User manual
Contents Hello. Welcome to
Virgin Broadband
Discover
Discover the internet with Virgin Broadband 2
Getting to know your Super Hub 5
How to protect kids in the digital world 6
Web Safe - our free parental control service 7
How to get the best wireless connection 8
Connecting
Connecting wirelessly to your Super Hub 10
— Simple push-button WPS method 11
— Manual method:
— Windows 8 12
— Windows 7 14
— Windows Vista 15
— Windows XP 16
— Mac OS 17
Your Super Hub explained 18
How to add to new device to your wireless network 20
How to set up a wired connection 22
What is Dual Concurrent WiFi 24
Help
Troubleshooting 26
More about Web Safe and FAQs 28
Accessibility
At Virgin Media we want our products and services to be accessible (and enjoyable)
for all – including people living with disabilities and their families. You can nd
out more about the range of services we oer, from providing subtitles and audio-
described programming on our TV service through to supplying bills in alternative
formats, such as large print, Braille or audio (CD). Call our team on 150 from your
Virgin Media phone or mobile, or 0345 454 1111* from any other phone.
*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts Call
costs from other networks and mobiles vary.
We’re sure you’re itching to get online,
but rst it’s worth spending a few
minutes reading this guide. It’s got
plenty of really useful details on how to
get the best from your superfast bre
optic broadband service along with
some useful tips should you have any
hiccups along the way.
1
Discover
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