User manual

26 27
Troubleshooting
From time to time, you might have a bit of
a glitch with your wireless connection. Here’s
our guide to getting it back up and running.
60 / 60
5.0
GHz
On/O
Modem
Mode
Reset
1.
Turn everything o and wait for 60 seconds.
Turn on the Super Hub. Wait 60 seconds
and turn on the computer or device.
2.
Check all cables and connections to
your Super Hub are rmly in place and
that the power is on.
3.
Have you entered your Network Security
Key (Passphrase) correctly? Check the
sticker on the base of the Super Hub. If
the Passphrase has been changed by
you or a member of your household and
it’s been forgotten, you can retrieve it
by typing in the web address and
password for the Setting Page – also
found on the sticker.
4.
Check that your computer’s wireless
is switched on. For a laptop, check for
a small side button. Some tablets also
have a function to turn wireless on and o.
5.
Your computer’s Wireless Manager might
not be set up correctly. For PCs you can
normally nd your Wireless Manager by
clicking on an icon in the bottom right-
hand corner of your screen. Then, try
clicking ‘Troubleshoot problems’, so you
can nd the connection problem and x it.
6.
Have you chosen the correct SSID (wireless
network name) from the list of available
wireless networks on your computer?
7.
If your computer displays both Virgin
Media SSIDs try switching from 2.4GHz
to 5GHz or vice-versa. For more
information, see page 24.
8.
If you are still unable to get a wireless
connection, try creating a wired
connection, as shown on page 22.
Once online go to virginmedia.com/help
for more help on setting up a wireless connection.
2.4GHz 5GHz
OnO
Help
Virgin_Broadband_Brochure_reskin_AW_v2.indd 26-27 06/05/2014 15:24