User guide

V3.3.3 34
MICROSOFT INTERNET EXPLORER 7.X
1. From the Tools menu, select Delete Browsing History.
2. Click the Delete History, Files, Cookies and Passwords buttons.
3. Click the Ye s button to confi rm.
MOZILLA FIREFOX 2.X
1. From the Tools menu, select Clear Private Data.
2. Tick the boxes next to Browsing History, Cache, Cookies and Authenticated Sessions.
3. Click the Clear Private Data Now button.
APPLE SAFARI 2.X 1
1. From the Safari menu, select Clear Cache and click the Empty button.
2. From the History menu, select Clear History.
3. From the Safari menu, select Preferences and go to the Security tab.
4. Click the Show Cookies button.
5. Click the Remove All button and then Remove All again to confi rm.
6. Click Done and close the Preferences window.
E. Check the settings in your web browser.
Your web browser should be set up to establish a direct connection to the Internet through the Virgin
Broadband service. Any remaining settings from a previous Internet provider may prevent you from
accessing web sites. To ensure your settings are correct follow the steps on pages 12-16.
F. Restart your computer and the Modem.
Turn the Modem off at the power point for approximately two minutes. Turn it back on and allow the
Modem to start-up and re-establish a connection with the network. Whilst the Modem is powered
down, shut down all open applications and restart your computer.
G. Contact Virgin Broadband Support.
In order to further diagnose and resolve this issue, please contact Virgin Broadband support on
1300 555 100 between 7am and 11pm, 7 days a week.