HOME MODEM virginbroadband.com.au V3.3.
PACKAGE CONTENTS Your package should contain the following items: • Broadband at Home modem • Modem stand • Power cable • Ethernet cable • User Guide GETTING TO KNOW YOUR MODEM 1 2 3 4 5 6 7 8 1. DISPLAY BUTTON Toggle between displays (wake from Screensaver, view Missed Calls). 2. POWER BUTTON 3. CONNECTION BUTTON Press to connect or disconnect from the Internet. 4. YOUR SIM CARD INSIDE THE SIM CARD SLOT Please do not remove this or your service will not work! 5.
TABLE OF CONTENTS GETTING TO KNOW YOUR MODEM 2 FEATURES 2 SPECIFY A PASSWORD 17 SIMPLE SETUP 2 SETTINGS 17 INSTANT PROTECTION 2 ADDITIONAL SECURITY 2 MINIMUM REQUIREMENTS 2 GETTING TO KNOW YOUR MODEM FRONT PANEL DISPLAY 2 3 THE MAIN DISPLAY 3 INCOMING CALLS 3 MISSED CALLS 4 THE DISPLAY SCREEN SAVER 4 SETTING UP YOUR MODEM FOR TELEPHONE AND INTERNET QUICK SET UP WIZARD 17 YOUR FIRST TIME ONLINE 23 CONFIGURING YOUR EMAIL 23 OUTLOOK EXPRESS 23 OUTLOOK 2003 23 OUTLOOK 2007
GETTING TO KNOW YOUR MODEM FEATURES The Virgin Broadband At Home Modem provides home phone functionality, along with wireless broadband Internet. Simply plug your modem in, connect your phone and computer, and you’ll be making calls and you could be surfing the Internet within minutes. The Modem supports advanced mobile technologies including compatibility with GSM and 3G mobile networks and support for GPRS, EDGE, UMTS and HSDPA.
THE FRONT PANEL DISPLAY THE MAIN DISPLAY Indicates a missed call How many computers are connected wirelessly Connected to the Virgin Mobile network Clock Signal strength. Like a mobile phone, the more bars, the better This is your connection method. • HSDPA is a very fast connection • UMTS is fast • GPRS is slower (around dial-up speeds). If you can only get GPRS, try moving the modem to another area in your home, or closer to a window Connection status.
MISSED CALLS Pressing the Display ay button will show the most recent missed call on the modem display. di Continue to press the ‘Display’’ button to step through any further missed calls. 1. Missed Calls 2. net Current time (this is only displayed when the clock is synchronised with the network after your first internet connection). 3. Current Call/Total number of missed calls 4. Phone number of missed call. 5. Date and time of last missed call from that phone number.
SETTING UP YOUR MODEM FOR TELEPHONE AND INTERNET CONNECTING THE MODEM 1 2 3 1. Plug in the power cable (black) and turn the power on. The Modem will power up within 45 seconds. 2. Unplug your telephone from the wall socket, and plug it directly into the Modem. You can use a typical corded or cordless home telephone. 3. For your first time internet setup, please use the Ethernet Cable. Plug one end into the middle socket on the Modem and the other into a spare Ethernet (LAN) port on your computer.
2. Broadband connection type: HSDPA (3.5G) and UMTS (3G) are the two broadband connection types available with the Modem. A GPRS (2.5G) connection will not provide broadband Internet speeds. If your modem is connecting with GPRS, try moving it to another location within your home. The Modem’s internal antenna is directional; rotating the Modem on its axis may improve your connection. When the Modem is repositioned, wait 10-15 seconds for the signal strength and connection type to update.
USING YOUR TELEPHONE CONNECTING YOUR PHONE The Virgin Broadband Modem is very easy to use with your telephone handset. Just follow our simple tips. DO DON’T Plug your telephone directly into the Virgin Broadband Modem. Plug your modem into telephone wall sockets. Use Cordless phones if you want more than one telephone on the service. Have any ADSL filters connected to the telephone cable. Use fax machines with this service. They will not work.
MANAGING TELEPHONE FEATURES This section will explain how to manage the various telephone features available within the Virgin Broadband Modem Management Console. Please connect your Modem to the computer and complete the Quick Setup Wizard before attempting to change the telephone features. THE MANAGEMENT CONSOLE – TELEPHONE Log in to the Modem Management Console and click on the Telephone option in the left hand menu. For instructions on accessing the Modem Management Console, see Page 29 of this guide.
CALL FORWARDING This area is where you control where your calls go to when you are on the phone, busy or don’t answer. • All calls - Diverts ALL CALLS to the specified number. • No answer - Diverts calls to the specified number when there is no answer. • Unreachable - Diverts calls to the specified number when your phone is unreachable. • Busy - Diverts calls to the specified number when your phone is busy.
After you have activated call forwarding from the Management Console, the number is saved in the modem and diversions can also be turned on or off from your telephone handset.
CONNECTING TO VIRGIN BROADBAND Your Virgin Broadband Modem can allow you instant access to the Internet. In most cases your computer is already configured to run the Internet and changes won’t need to be made. Simply follow the directions below: 1. Connect your computer to the Virgin Broadband Modem using the supplied Ethernet cable or your computer’s Wireless Network Adaptor. See Configuring Your Home Network. 2. Check that the connection status on the Modem’s Main Display Panel says “Connected”.
CONFIGURING YOUR ETHERNET NETWORK ADAPTOR This step should only be done IF you cannot access the Management Console (http://192.168.1.1) otherwise please proceed to Quick Setup Wizard on page 17. WINDOWS XP - Go to Control Panel and choose Network Connections. 1. If you do not see an icon with just the name Network Connections, then click Switch to Classic View on the left of the Control Panel screen. 2. Right click on your Local Area Network Adaptor and choose Properties from the menu that appears 3.
WINDOWS VISTA - Go to Control Panel and choose Network and Sharing Centre 1. Click on the line that says View Network status and tasks. 2. On the left of the window, click on the line that says Manage network connections 3. Right click on your Local Area Network Adaptor and choose Properties from the menu that appears 4. Select the item Internet Protocol Version 4 and click on the Properties button. 5. Make sure the following are selected: a. Obtain an IP address automatically b.
APPLE MAC 10.4 – If you do not connect automatically then create a new Location 1. Click Apple Mac 10.4 menu (blue icon top left) 2. Go to LOCATION and select Network Preferences 3. In the location drop down box select New location 4. Name the location (virgin - “you-can-make-something-up-yourself-here”) 5. In the Show drop down (2nd from the top) box select Network Port Configurations 6. Untick everything except Built- in Ethernet/Airport 7. Click APPLY NOW 8.
CONFIGURING YOUR INTERNET BROWSER 1. Open your web browser (e.g., Internet Explorer, Firefox or Safari). 2. Type http://192.168.1.1 in the browser address bar, and press Enter. This will take you to the Virgin Broadband Modem Management Console, which is the setup program for the modem. You are not connecting to the Internet when you go to this page. You are simply getting the page from the modem. NOTE: You may need to enable/allow cookies for this address in order for this page to function.
FOR FIREFOX: Click the Tools menu and then Options. Click the Privacy tab, in the Cookies section click Exceptions: type 192.168.1.1 and click Allow. Click Close and then OK. FOR SAFARI: Click Safari from your Menu Bar and click Preferences. Under the Security tab, go to Accept Cookies and select: Only from sites you navigate to. V3.3.
QUICK SETUP WIZARD SPECIFY A PASSWORD The first time you access this page you will need to create a password for the in-built Administrator user (initially the password is set as admin). This password controls the Management Console and therefore the phone and Internet connection. It is important to keep this secure at all times. Make sure you choose something that you will remember and write it down in a secure place.
Wireless encryption: Encryption: The default is no encryption – Please input the following setting to secure your network: Encryption: WEP Key Type: ASCII 128bit (13Characters) Pre-Shared Key: (Type in a 13 character password of numbers, letters or both) Firewall policy: Typical security (maximum security can cause problems with browsing) QSW: STEP 1 of 7 - Welcome to the Quick Setup Wizard Please read the instructions and when ready, click NEXT to continue.
QSW: STEP 3 of 7 - UMTS This page is for setting when you want the modem to connect to the Internet. Choose a setting that is good for you and then click NEXT to continue QSW: STEP 4 of 7 - WIRELESS Here you can turn on the wireless functionality of the modem. If you choose to enable wireless, you really should configure security for the wireless network after this in Step 5.
QSW: STEP 5 of 7 - WIRELESS ENCRYPTION To setup the security for your wireless network connection use this screen IF you have enabled the wireless functionality in STEP 4. When ready, click NEXT to continue. NOTE: Due to the vast amount of networking equipment available around the world, Virgin Broadband can only support the following settings: WEP Encryption with an ASCII 128bit Pre-shared Key. We find that this is the most compatible setting. Feel free to use any settings you like.
QSW: STEP 6 of 7 - FIREWALL POLICY No changes need to be made here, click NEXT to continue. QSW: STEP 7 of 7 - FINISH Review your changes, write down any password you need to remember and click FINISH V3.3.
BROWSER RELOAD - You will need to click OK to confirm all changes and have them saved to the modem. V3.3.
YOUR FIRST TIME ONLINE The first time you connect, you will be taken to a special Virgin Broadband Signup Page to activate your broadband service. Please fill in the online form using the Primary Account Holder’s details. The Virgin Broadband Signup Page will then allow you to create your first email address. This will become the primary email address that Virgin Broadband will send notifications to. You can also have 4 additional email addresses available.
d. Outgoing mail server (SMTP): smtp.virginbroadband.com.au e. User Name: Your full email address you created during signup. f. Password: The password you created with your first email address. 5. Click Next to continue. 6. Click Finish to save the settings and then Close to exit the Internet Accounts Screen. You have now completed setting up your mailbox and are ready to start sending and receiving e-mail! OUTLOOK 2007 – To setup Outlook 2007 follow these steps: 1.
APPLE MAIL - To setup Apple Mail follow these steps: 1. In Apple Mail client, click File menu and select Add Account and then Continue on the next screen. 2. On the New Account page, enter the following information: a. POP, Virgin Broadband, Full Name and Virgin Broadband email address, then click Continue. 3. Enter the following in the Incoming Mail Server screen: a. Incoming Mail Server: mail.virginbroadband.com.au b. User Name: Your full Virgin Broadband email address c.
CONFIGURING YOUR WIRELESS CONNECTION USING WIRELESS Your computer must have a Wireless Network Card or adapter in order to connect wirelessly. Note: By default, your Broadband At Home connection is unsecured. An unsecured Wireless connection may be vulnerable to use by others in the local area that are able to detect it. We recommend that you consider using Wireless Security Settings. Please see the Configuring your Broadband Modem instructions on page 12.
WINDOWS VISTA Click Start; choose Control Panel then Click on the line that says View Network status and tasks 1. On the left of the window, click on the line that says Connect to a network 2. Select the network “Virgin Broadband” and click Connect. If you have enabled wireless security, you will be prompted to enter your password. 3. You computer will then ask you what type of network this new connection will be. Choose Public and then Close. 4.
APPLE 1. Create a new location: 2. Click Apple menu (blue icon top left) 3. Go to LOCATION and select Network Preferences 4. In the location drop down box select New location 5. Name the location (e.g. Virgin Broadband, you can personalise this) 6. In the Show drop down (2nd from the top) box select Network Port Configurations 7. Untick everything except Built- in Ethernet/Airport 8. Click APPLY NOW 9. In the SHOW drop down box click Airport and ensure the following options are correct 10.
THE MANAGEMENT CONSOLE This section will give you an overview of the different areas of the Management Console that you may want to use. CONNECTION STATUS This page will display your signal strength and connection type. You will need to login to the modem using the LOGIN button on the bottom left before you can see all the menu icons.
LOGIN SCREEN This screen will allow you to login to the Management Console. 1. From the Connection Status page click Login on the left side bar. 2. Enter the user name admin and password to login to the Management Console. Remember that the username and password are case sensitive. 3. Click ‘OK’. The ‘Connection Status’ page is displayed, and the left sidebar shows the options available. SMS SCREEN This feature is currently not available.
COMMON TROUBLESHOOTING STEPS RESTORING TO FACTORY DEFAULT SETTINGS You can restore the factory default settings for the Modem when you want to build a new network from scratch, or for troubleshooting purposes. Note: The Modem will be restored to its factory default values. All personal settings and records on the modem are deleted and you will need to re-specify a password. While the modem is turned on: 1. Locate the small hole on the bottom of the modem labelled: reset defaults 2.
B. Ensure that the Virgin Broadband At Home Modem has sufficient network signal. The display screen on the Modem includes a signal indicator, just like a mobile phone! This will tell you the strength of the network signal being received by the Modem. If the Modem has a weak signal or no signal at all, we recommend moving it to different locations in your home to find the best position. Placing the Modem near a window or external doorway should allow it to pick up a stronger signal.
I AM UNABLE TO ACCESS ANY WEB SITES. A. Make sure the Modem is connected to the Virgin Broadband Internet network. When connected, the Modem will display the word ‘Connected’ in the bottom right of the display screen. TIP: If your Modem only shows the time on the display screen, it means that the screen saver is activated. To switch back to the main screen, press the left hand button on the top of the Modem.
MICROSOFT INTERNET EXPLORER 7.X 1. From the Tools menu, select Delete Browsing History. 2. Click the Delete History, Files, Cookies and Passwords buttons. 3. Click the Yes button to confirm. MOZILLA FIREFOX 2.X 1. From the Tools menu, select Clear Private Data. 2. Tick the boxes next to Browsing History, Cache, Cookies and Authenticated Sessions. 3. Click the Clear Private Data Now button. APPLE SAFARI 2.X 1 1. From the Safari menu, select Clear Cache and click the Empty button. 2.
THE CONNECTION IS SLOWER THAN EXPECTED. A. Make sure that your computer meets the minimum system requirements for Virgin Broadband At Home. To ensure the best experience with your Virgin Broadband service, we recommend that your computer meets the minimum system requirements as outlined on the packaging your modem came in. If it does not meet these requirements, you may want to contact Gizmo on 1300 275 449 or your local computer technician for advice on upgrading. B.
GLOSSARY 802.11b A Wireless Local Area Network (WLAN) standard. Provides a transmission speed of up to 11Mbps in the 2.4 GHz band. 802.11g A WLAN standard. Provides transmission speeds of up to 54Mbps (typically 22 Mbps) in the 2.4 GHz band. Is considered a successor of, and is compatible with, 802.11b. Enables high speed data access from up to 100 meters distance from the base station. Access Point Used in WLANs to connect multiple wireless devices to one network.
HSDPA High Speed Down-link Packet Access (3.5G). An enhancement to 3G technology that increases the down-link speed 1.8Mb. HTTP Hypertext Transfer Protocol is a service protocol that allows us to view websites all around the world on our own computers. IP address The IP address identifies every device connected to the Internet or most networks through a unique address. For example 192.168.1.2.
SPECIFICATIONS UMTS FDD UMTS, 850/1900/2100 MHz, HSDPA LAN Ethernet 10BaseT/100BaseT, Auto MDIX WLAN IEEE 802.
GUIDELINES FOR SAFE AND EFFICIENT USE The modem contains sensitive electronic components. For safe and efficient use, please follow these guidelines: The Modem is intended for use only when powered by the external power supply it comes with. The use of any other power supplies may cause permanent damage to the Modem. Please contact Virgin Broadband for a replacement power supply.
MY PASSWORDS Having trouble remembering all of your passwords? Here’s a little cheat sheet you can use to jot down your usernames and passwords in case you forget! Make sure your passwords are secure at all times! USERNAME PASSWORD Your phone number ________________________ 6 digit PIN ________________________________ MY ACCOUNT (where you can log in online to check bills, request number porting etc) YOUR MODEM’S MANAGEMENT CONSOLE E-MAIL ADDRESS 1 (Primary) (use this to access your usage information)
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WARNING THIS EQUIPMENT WON’T WORK IF THERE IS A MAINS POWER FAILURE. Please recycle me virginbroadband.com.
