BROADBAND WiFi Modem E5832 User Guide VM1026 97x120 WiFi User Guide.
IS YOUR ACCOUNT ACTIVATED? Pre-Paid Customers First up, you need to activate your service: CLICK virginmobile.com.au/activate NB: You’ll need a different internet connection to activate online. or CALL 1300 763 039 See page 8 for the final steps to get online. Post-Paid Customers Your service is already activated, so head to page 8 for the final steps to get online. top secret notes E-mail Address: @virginbroadband.com.
Table of contents Is your account activated? 2 Welcome 4 What’s in the box? 4 System requirements 5 Get to know your Modem 6 Using your Modem 8 Wired connection 9 Wireless connection 12 Your first connection 18 Managing your account 20 Equipment information 21 Copyright & safety information 23 Questions? 35 -3- VM1026 97x120 WiFi User Guide.
Welcome to Virgin Mobile! Congratulations! That cool gadget you’ve got in your hands is going to let you take the internet with you, so you’ll never have to miss a beat. Your new modem is easy to connect. You don’t have to waste time configuring advanced settings – simply plug it into a compatible computer and let the installer work its magic. You’ll be surfing the web in no time, using the latest HSDPA wireless network technology (where available).
System requirements • Standard USB interface. • Windows XP Service Pack 2, Windows Vista. • Mac OS X 10.4 and 10.5 with the latest updates installed. • Wireless Network Adaptor if you intend using the wireless functionality. • The hardware of your computer must meet or exceed the recommended system requirements for the installed version of OS. • Display resolution: 800 x 600 or above. -5- VM1026 97x120 WiFi User Guide.
Get to Know Your MODEM Screen indicator information Indicator Status • Visible, Steady and Red: (a) There is no SIM card installed, or, (b) the PIN code needs to be entered, or, (c) there is no signal. • Visible, Steady and Yellow: The signal strength is weak. • Visible, Steady and Green: The signal strength is strong. • Not Visible: Roaming is off. • Visible, Steady and Red: Roaming is on. -6- VM1026 97x120 WiFi User Guide.
Indicator Status • Not Visible: Wi-Fi is disabled. • Visible, Steady and Blue: Wi-Fi is enabled. • Fast Blinking and Blue: WPS is enabled. • Not Visible: No network service. • Fast Blinking and Green: Connecting. • Blinking and Green: 2G network registered. • Visible, Steady and Green: 2G data service connected. • Blinking and Blue: 3G network registered. • Visible, Steady and Blue: 3G data service connected. • Fast Blinking and Red: The battery power level is very low.
Using your Modem Inserting the SIM and battery If your Virgin Mobile SIM Card and the Modem Battery are not already installed, follow the steps below. Powering up your modem Press and hold the power button until the indicators light up on the display screen. (Note: Press and hold the power button to power the modem off.) Connecting your modem to your computer There are two ways to connect to the modem and through it, to the internet: -8- VM1026 97x120 WiFi User Guide.
• Directly using the supplied USB Cable; or • Wirelessly, using WiFi 1. Wired connection 1. Connect the Modem to your PC or Mac using the supplied USB cable. Follow the relevant steps for your operating system to install the Virgin Mobile Software. Software installation for Windows • Make sure the modem is powered on. • After connecting the modem’s USB cable to your computer, the set-up software will run automatically.
2. Please read, and agree to, the Software Licence Agreement and leave the installation directory unchanged. The software will start installing, and a progress screen will be displayed. 3. Once the software and drivers have installed, click ‘Finish’. 4. Your computer will now use the new software to properly configure your modem. An information balloon will pop up from your System Tray area to you when the process is finished. This process may take several minutes. 5.
5. If you agree to the terms of the Software Licence Agreement, click ‘Agree’ to proceed. 6. Select the disk drive where you want to install the Virgin Mobile connection software and click ‘Continue’. 7. Choose ‘Easy Install’. 8. You’ll be prompted for an administrator password to allow the software package to be installed. In most cases this will simply be the password you use to log onto the computer. Click ‘OK’ to continue. 9.
2. Wireless connection NOTE: Your computer must have a Wireless Network Card or adapter in order to connect wirelessly. • The modem has a built in wireless router and allows you to connect wirelessly to the Modem, and through it, to the internet. • Your modem’s WiFi is switched off by default. To switch it on simply press the ‘WiFi/WPS On/Off’ Button and then follow the steps below to set-up your computer.
3. Find and write down the SSID and WEP Key from the label. 4. Re-insert the battery and replace the back cover. 5. Power on the modem by pressing and holding the power button. 6. Make sure that your Wi-Fi is turned On and that your modem has established a Connection to the network. 7. Follow the relevant steps below for your operating system to connect wirelessly. - 13 - VM1026 97x120 WiFi User Guide.
Wireless configuration for Windows XP 1. From the Windows ‘Start’ menu, select ‘Control Panel’. 2. Click ‘Switch to Classic View’ in the top left of the screen (if this is not already your default view). 3. Double click ‘Network Connections’. 4. Right click ‘Wireless Network Connection’ and then click ‘View available wireless networks’. A list of available wireless networks will be displayed. 5. Double-click or click “connect” on the “virginmobile” connection. 6. You’ll be prompted for the ‘Network key’. 7.
4. Click ‘Network and Sharing Center’. 5. Under the ‘Tasks’ list on the left, click ‘Connect to a network’. 6. A new window will pop up. Find the ‘virginmobile’ connection from the list and double-click on it. 7. A new window will pop up. Type in the WEP key and click ‘OK’. 8. After approximately a minute the message ‘Connected’ will display in the dialog box and an icon will appear in the Windows Vista notification area.
7. Make sure ‘Show AirPort status in menu bar’ is ticked and click ‘Apply Now’. 8. Turn AirPort on/off from the top Menu Bar and it will connect automatically. If you’d prefer step by step instructions with some handy images for reference, visit our online FAQ’s for more help: virginmobile.custhelp.com Wireless configuration for Apple OS X 10.5 If you already use Apple airport, the airport icon will likely appear on your menu bar. 1. Click ‘Apple’, then ‘System Preferences’. 2. Double click ‘Network’. 3.
10. Click ‘OK’ to complete. 11. Turn AirPort on/off from the top Menu Bar and it will connect automatically. If you’d prefer step by step instructions with some handy images for reference, visit our online FAQ’s for more help: virginmobile.custhelp.
Note: The Web Management Page will only be accessible if the modem is connected to your PC wirelessly. Run through the setup wizard to configure your own wireless settings. Changed something you shouldn’t have? No dramas! Just restore your modem to its Factory Defaults: Press and hold the WIFI/WPS and CONNECT buttons at the same time until all the indicators switch off. Note: All personal configuration settings and web-based management settings and parameters will be restored to their default values.
Setting up your e-mail You can access your email account through our web mail page at: webmail.virginbroadband.com.au Simply enter your Username (including the @virginbroadband.com.au bit) and Password to start emailing. You can access your email account from any Internet connection on any computer. Alternatively, you can configure your account to be used through an email client like Outlook or Apple Mail, by using the basic settings below: Account Type POP3 Incoming Mail server mail.virginbroadband.com.
Managing Your Account Checking your data usage & topping up your account To check your usage, go to mybroadbandusage.virginbroadband. com.au and log in using your full Virgin Broadband email address and password. Need more data? If you’re getting a bill each month, you can top-up by logging into My Account (virginmobile.com.au/myaccount) with your service number & 6-digit PIN. The top-up will be added to your next bill.
Checking your account details To check your account details, go to virginmobile.com.au/myaccount and log in with your Virgin Broadband Service Number and the 6 digit PIN you set up when you opened the account. Managing your email address You can delete, edit and manage your existing email addresses or add new ones through the following page: mybroadbandusage. virginbroadband.com.au. Log in by using your full Virgin Broadband email address and email password.
Detailed modem technical specifications Chip Platform MSM7225 Form Modem Operating Frequency (3G) HSUPA/HSDPA/UMTS 2100/900MHz Operating Frequency (2G) GSM/GPRS/EDGE 850/900/1800/1900MHz Speed HSUPA 5.76Mbps; HSDPA 7.2Mbps Interface USB 2.0 high speed Dimensions 95 mm × 48 mm × 13 mm Weight 90g Receive Diversity HSUPA/HSDPA/UMTS 2100/900MHz MicroSD card slot Yes (Up to 32GB) Equalizer Yes - 22 - VM1026 97x120 WiFi User Guide.
and HUAWEI are trademarks of Huawei Technologies Co., Ltd. All other trademarks mentioned in this manual are the property of their respective holders. Disclaimer Virgin Mobile (Australia) has tried its best to make sure all information, graphics and other items appearing in this document (“Content”) are correct and up to date at the time of publication. We do not represent or warrant the accuracy or completeness of the Content and are not liable for any errors, omissions or defects.
AS REQUIRED BY APPLICABLE LAWS, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS MANUAL. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL HUAWEI TECHNOLOGIES CO.
Inflammables and explosives To prevent explosions and fires, do not use your wireless device in areas where inflammable and explosive devices may be stored.
signals emitted by the wireless device may interfere with the aircraft’s electrical systems. Child safety Do not allow children to use the wireless device without guidance. Small and sharp components of the wireless device may endanger children or cause suffocation if swallowed. Environment protection This symbol on the device (and any included batteries) indicates that they should not be disposed of as normal household garbage. Do not dispose of your device or batteries as unsorted municipal waste.
Battery and charger • Unplug the charger from the electrical plug and the modem when not in use. • The battery can be charged and discharged hundreds of times before it eventually wears out. When the standby time and the operational time are noticeably shorter than when you first used the modem, replace the battery. • Only use the AC power supply defined in the specifications for this modem. An improper power voltage may cause a fire or a malfunction of the charger.
Laws and regulations Observe laws and regulations when using your wireless device. Respect the privacy and legal rights of others. Care and maintenance It is normal for your wireless device to get hot during operation. Before you clean or maintain the wireless device, stop all applications and disconnect the wireless device from your computer. • Use your wireless device and accessories with care and in a clean environment.
Specific absorption rate (SAR) Your wireless device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health. The guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR.
EU regulatory conformance Hereby, Huawei Technologies Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For more information about the regulatory conformance of the device, please visit huaweidevice.com/certification. Please visit the website regularly for up-to-date information. - 31 - VM1026 97x120 WiFi User Guide.
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Got a question we haven’t answered here ? • Try virginmobile.custhelp.com or • Email virginmobile.com.au/contactus • Virgin Mobile stores are dotted around Oz – check online for your nearest • Old school mail can be addressed to: Virgin Mobile Locked Bag 17 Royal Exchange NSW 1225 Or Reply Paid 68456 NSW 2001 When you connect to Virgin Mobile, we need to collect personal information from you. We follow strict guidelines to keep your details safe. You can read these online at virginmobile.com.
VM1026 97x120 WiFi User Guide.
