Warranty

WARRANTY - Sterilight
Our Commitment
VIQUA is committed to ensuring your experience with our products and organization exceeds
your expectations. We have manufactured your UV purification system to the highest quality
standards and value you as our customer. Should you need any support, or have questions
about your system, please contact our Technical Support team at 1.800.265.7246 or
[e-mail]
and we will be happy to assist you. We sincerely hope you enjoy
the benefits of clean, safe drinking water after the installation of your Sterilight® purification
system.
How to Make a Warranty Claim
NOTE: To maximise the disinfection performance and reliability of your Sterilight® product, the
system must be properly sized, installed and maintained. Guidance on the necessary water
quality parameters and maintenance requirements can be found in your Owner’s Manual.
In the event that repair or replacement of parts covered by this warranty are required, the
process will be handled by your dealer. If you are unsure whether an equipment problem or
failure is covered by warranty, contact our Technical Support team at 1.800.265.7246 or e-mail
[e-mail]. Our fully trained technicians will help you troubleshoot the
problem and identify a solution. Please have available the model number (system type), the
date of purchase, the name of the dealer from whom you purchased your Sterilight® product
(“the source dealer”), as well as a description of the problem you are experiencing
To establish proof of purchase when making a warranty claim, you will either need your original
invoice, or have previously completed and returned your product registration card via mail or
online.
Specific Warranty Coverage
Warranty coverage is specific to the Sterilight® Copper, Silver, Cobalt and Platinum range of
products. Warranty coverage is subject to the conditions and limitations outlined under the
heading “General Conditions and Limitations” below.
Seven-Year Limited Warranty for Sterilight® UV Chamber
VIQUA warrants the UV chamber on the Sterilight® product to be free from defects in material
and workmanship for a period of seven (7) years from the date of purchase. During this time,
VIQUA will repair or replace, at its option, any defective Sterilight® UV chamber. Please return
the defective part to your dealer who will process your claim.
Two-Year Limited Warranty for Electrical and Hardware Components
VIQUA warrants the electrical (power supply) and hardware components to be free from defects
in material and workmanship for a period of two (2) years from the date of purchase. During this
time, VIQUA will repair or replace, at its option, any defective parts covered by the warranty.
Please return the defective part to your dealer who will process your claim.