Arctic User’s Manual Arctic GPRS Gateway Version 1.
User’s Manual Copyright and Trademark Copyright 2004-2007, Viola Systems Ltd. All rights to this manual are owned solely by Viola Systems Ltd. (referred elsewhere in this User’s Manual as Viola Systems). All rights reserved. No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems. Ethernet™ is a trademark of XEROX Corporation. Windows™ and Internet Explorer™ are trademarks of Microsoft Corporation.
User’s Manual Disclaimer and Revisions Viola Systems reserves the right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the information at their disposal is valid. Viola software and programs are delivered “as is”.
User’s Manual Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer’s Name: Viola Systems Ltd. Manufacturer’s Address: Lemminkäisenkatu 14-18 B FIN-20520 Turku Finland declares that this product: Product Name: Arctic GPRS Gateway conforms to the following standards: EMC: EN 55022 Emission Test (Class A) 1. Radiated Emissions (30-1000MHz) 2. Conducted Emissions (0.15-30MHz) EN 50082-1 Immunity Test 1. IEC 801-3: Radio Frequency Electromagnetic Field 2.
User’s Manual Warranty and Safety Instructions Read these safety instructions carefully before using the products mentioned in this manual: Warranty will be void if the product is used in any way in contradiction with the instructions given in this manual or if the product has been tampered with. The devices mentioned in this manual are to be used only according to the instructions described in this manual.
User’s Manual Contents Copyright and Trademark ....................................................................................................................... 2 Disclaimer and Revisions........................................................................................................................ 3 Declaration of Conformity........................................................................................................................ 4 Warranty and Safety Instructions...............
User’s Manual 1. Introduction Viola Arctic product family offers industrial quality connectivity devices for custom-built wireless and wired device management solutions. About this User’s Manual This User’s Manual describes the operation of the Arctic products. All devices in this User’s Manual are referred to as Arctic, unless otherwise mentioned. This manual provides introductory information as well as detailed instructions on how to set up and manage the Arctic as part of a network environment.
User’s Manual The Arctic Platform The Arctic platform utilizes a number of wireless or fixed line interfaces depending on your specific requirements. Arctic is a customizable technology allowing users to develop solutions for their own applications. Arctic devices have been designed to withstand the requirements of extreme environments and industrial use. Technical Features Summary The Arctic is available with various networking and I/O options.
User’s Manual 2. Physical Interfaces Depending on the model, the Arctic unit contains two or three panels for interface connections and status indication. These panels are: 1. Front panel. An example of a typical configuration is shown in the top figure. This panel includes all connectors and switches for the device operation, optional input/output connectors and the connectors for network and serial interface. 2. Back panel. The GPRS antenna connector and SIM card holder are shown in bottom figure. 3.
User’s Manual The Arctic has rails to enable wall or rack mounting. The front panel contains slots for nuts or other mounting accessories (optional) in order to gain access to these rails. Power Supply Connector The Arctic has a 6 – 26 VDC power supply connector shown below: Pin 1 is positive (+) Pin 2 is negative (–) 1 2 The unit is protected against reversed polarity. Power Switch Enables or disables the operation of the Arctic. Console Enable Switch Enables or disables console access.
User’s Manual Serial Ports (RS-232, RS-422/485 -connectors) Arctic has two serial port connectors. These are 9-pin male connectors (DB9). A null modem cable may be used to connect the Arctic to a serial device or a PC. The Arctic supports CTS/RTS flow control. The figure of Arctic’s DB9 (DTE) Male connector is shown below: 1 5 9 6 The serial port 1 (RS1) is a full RS-232 -port.
User’s Manual Ethernet Connector Arctic has an RJ45 connector for 10/100 Mbps Ethernet connection. Maximum length of the Ethernet cable is 100m. Note: The cross-connected cable is only for connecting the Arctic to the PC’s network interface card. When connecting to a local network (e.g. hub or switch), a direct Ethernet cable must be used.
User’s Manual Side Panel Description The side panel of the device contains all LEDs which are used to indicate the status of the Arctic. The LEDs are numbered from 1 to 10 starting from the rear panel side.
User’s Manual Product Information Label The product information label on the underside of the Arctic contains the following information: 1. Product type 2. Serial number 3. MAC address. The Ethernet address (MAC address) of the unit is printed on the product label (see below). Each address code starts with the digits “00:06:70”, but the remaining six digits are unique for each unit. Firmware Version The Arctic firmware version may be checked from the Viola Configurator startup page. (System/Information).
User’s Manual 3. Getting Started Unpacking the Arctic Arctic is delivered in a bulk package containing only the device itself (with possible internal options). A separate Arctic Accessory Kit (ordered separately) contains the following items: • • • Power supply and cable Cross-over Ethernet Cable Null modem cable. If any of the items are missing or are damaged, please contact Viola Systems Ltd. All packaging materials are recyclable.
User’s Manual Setting of the IP Address Using a Console Before installation you need to find out the required network settings. These include the IP Address, Netmask and Gateway Settings used by the Arctic. The local network administrator can provide them to you or you can ask for them from your Internet Service Provider. Note: If possible, it is recommended to use an HTML browser to set up network settings as described in the next chapter. If using a console, please follow the procedure below: 1.
User’s Manual Setting of the IP Address Using an HTML Browser This is the recommendable way to set up the network parameters. It is an easy-to-apply solution if the computer used for configuration has been properly configured. Follow the procedure listed below: 1. Connect to the Arctic using your HTML browser. The default IP address of the Arctic is “10.10.10.10” (netmask “255.0.0.0”). 2. From the initial page click Start Configurator and enter login information in the following page.
User’s Manual 4. Arctic Configurator Tool The Arctic Configurator is a tool which allows the user to manage the properties of the Arctic device by using a user-friendly, www-based interface. You only need a computer with an HTML browser and a working connection to the Arctic to be able to use the web configurator. With the Arctic Configurator you can set important parameters, receive status information, and set variables that control which applications and processes run on the Arctic board.
User’s Manual 5. Arctic Software Configuration System Menu The System-menu contains items that are relevant to the Arctic board itself. It allows the user to view information about the system or the current executing environment and to set the date and time. Information – submenu contains general information about the Arctic device. Information on this submenu should be provided if possible when contacting Viola Systems technical support. Time – submenu contains time information.
User’s Manual Host name – Sets the Arctic device hostname. This is important to set up correctly when using a Viola M2M Gateway and VPN. Domain name – Domain name for name resolution. Ethernet IP address – IP address used by eth0 interface. Network mask – Network mask used by eth0 interface Default gateway – Default gateway used when the direct route to host or network is not know. This parameter applies to eth0 interface only. When GPRS or VPN is used as default gateway this parameter has to be set to 0.
User’s Manual Local IP address – IP address used in PPP peer. Peer's IP address – IP address used in PPP peer. SSH-VPN Arctic has a VPN client that can be used with the Viola M2M Gateway. For VPN configuration, please refer to the Viola M2M Gateway User’s Manual. L2TP-VPN Arctic has a L2TP client that can be used with L2TP server. Arctic GPRS Gateway 21 Viola Systems Ltd.
User’s Manual Monitor Monitor is used for GPRS and VPN connection checking. If connection to the selected IP address is lost, the connection is restarted. Monitor uses ICMP echo (ping) packets to check the connection. ICMP Echo sending – Selects if the monitor is enabled. Interval (sec) – Determines how often the connection is checked by sending ICMP echo packets. Reply timeout (secs) – The waiting time for reply packets. Retries timeout (secs) – The number of tries before connections are restarted.
User’s Manual DNS Update These parameters are used to configure dynamic DNS. Arctic can report it’s dynamic IP address to a DNS server. SMS Config This feature may be used to monitor the Artic status and to issue simple commands remotely via SMS messages. For detailed information, refer to “SMS Config Application Note”. Enabled - Selects whether the SMS Config function is enabled or disabled. Firewall Menu Through the Firewall-menu you can configure built-in firewall of the Arctic.
User’s Manual Note: If you disable the web access settings, web configurator stops functioning and you will have to enable it via console if you should need to use it again later. SSH SSH server is available in Arctic for secure connections. Configuration file located at /etc/sshd_config may be edited manually. SSH Server – Enables or disables the SSH server. Telnet Telnet server may be used to make terminal connections to the Arctic device shell.
User’s Manual Application Menu Application menu contains the serial device server application. With this application serial devices can be connected to the Arctic Gateway and used over the TCP/IP network. Serial GW Serial gateway can be enabled from this menu. When enabled in “Server” operation mode, TCP/IP (or UDP) connections can be made to the Arctic (Local Server Port).
User’s Manual 6. I/O Interface (optional) This chapter describes the hardware and related software (for interface extensions). There are two types of I/O boards: IO-8-2 IO-8-1-1 8 general purpose digital inputs, 2 digital outputs 8 general purpose digital inputs, 1 digital output and 1 analog input for voltage measurement or monitoring Digital Inputs (IO-8-2 and IO-8-1-1 only) For general purpose digital I/O interfacing the Arctic includes eight digital inputs which all share a common reference pin.
User’s Manual these conditions the output relay ON resistance together with the resistance of the fuse is typically about 50 Ω which results in a 2.5 V loss across output pins with a full load current of 50 mA. The output schematic is shown in the figure below. In the figure OUT_A and OUT_B refer to Digital Output nA and Digital Output nB pins, respectively, in the I/O connector. Note: Absolute maximum voltage across digital output pins is 30 V.
User’s Manual 7. GPRS The Arctic GPRS Gateway provides a direct and reliable GPRS connection and data transmission to stationary or E-GSM 900/1800 mobile networks around the world. In this Chapter the specialities related to GPRS operation are described. Placing Arctic GPRS When choosing the installation site of Arctic models with the GPRS option, please remember that it uses radio waves for data transmission. The surrounding environment affects the behavior of radio signals.
User’s Manual SIM Card and Card Holder Standard 3 V SIM cards may be used with the Arctic GPRS Gateway. A SIM card holder is located on the back panel near the GPRS antenna connector. If you have the PIN code query enabled, first check that the Arctic Configurator has a correct PIN code entered in the GPRS submenu. To operate with SIM card follow the procedure below: 1. Power off the Arctic. 2. The SIM card holder contains a tray with a yellow eject button.
User’s Manual 6. Set default route to enabled. 7. Optionally, set the PIN code and PPP idle timeout. • If your SIM card has the PIN code set, type the code into the PIN code field. • PPP idle timeout defines the time in seconds how often the Arctic resets the GPRS connection if the connection is idle. • ICMP Echo is used to monitor GPRS connection between Arctic and a remote host. If the designated host cannot be reached the GPRS connection is reset. This feature can be enabled from Network/Monitor menu. 8.
User’s Manual Troubleshooting This Chapter provides a list of the common problems encountered while installing, configuring or administering the Arctic. If you are unable to resolve your problem, refer to the Warranty and Technical Support Sections at the end of this User’s Guide for information about contacting Viola Systems Technical Support representatives. Common Problems Problem #1 Q: Console does not receive characters. A: Disable HW and SW handshaking from you terminal software (e.g.
User’s Manual Technical Specifications Processor Memory Network Interface Serial Device Interface 32-bit 48 MHz RISC Processor 32 MB RAM 8 MB Flash ROM 10/100 Base-T. Shielded RJ45 Ethernet (IEEE 802.3) 1.
User’s Manual Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the warranty period. This non-transferable, limited warranty is only to you, the first end-user purchaser.
User’s Manual Technical Support Contacting Technical Support Phone: Fax: E-mail: Internet: +358 20 1226 226 +358 20 1226 220 support@violasystems.com http://www.violasystems.com Recording Arctic Information Before contacting our Technical Support staff, please record (if possible) the following information about your Arctic product: Product name: Serial no: Note the status of your Arctic in the space below before contacting technical support.
