User manual

Chapter 9

Limited Warranty

Coverage

Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the war-

ranty period. This non-transferable, limited warranty is only to you, the ﬁrst end-user purchaser. The warranty

begins on the date of purchase and lasts for the period speciﬁed below:

Arctic 3G Gateway one (1) year

Excluded Products and Problems

This warranty does not apply to: (a) Viola Systems software products; (b) expendable components such as cables

and connectors; or (c) third party products, hardware or software, supplied with the warranted product. Viola

Systems makes no warranty of any kind on such products which, if included, are provided ”AS IS.” Excluded is

damage caused by accident, misuse, abuse, unusually heavy use, or external environmental causes.

Remedies

Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Viola

Systems’ sole option and expense, and Viola Systems may use new or refurbished parts or products to do so. If

Viola Systems is unable to repair or replace a defective product, your alternate exclusive remedy shall be a refund

of the original purchase price.

The above is Viola Systems’ entire obligation to you under this warranty. IN NO EVENT SHALL VIOLA

SYSTEMS BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OR

LOSSES, INCLUDING LOSS OF DATA, USE, OR PROFITS EVEN IF VIOLA SYSTEMS HAS BEEN AD-

VISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Viola Systems’ liability exceed the

original purchase price of the device server. Some states or countries do not allow the exclusion or limitation of

incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Obtaining Warranty Service

You must notify Viola Systems within the warranty period to receive warranty service. During the warranty

period, Viola Systems will repair or replace, at its option, any defective products or parts at no additional charge,

provided that the product is returned, shipping prepaid, to Viola Systems. All replaced parts and products become

the property of Viola Systems. Before returning any product for repair, customers are required to contact the

Viola Systems.