User manual

Chapter 7
Troubleshooting
Q: Wireless WAN is not coming up
A: Check settings, SIM card and signal level. Easy way to check the connection status is checking the LEDs, see
section 4.4.2.
Q: OpenVPN is not working
A: See OpenVPN application note for more information.
Q: Serial ports are not working
A: See serial port chapter notes. Verify DIP switch configuration if you are using RS-422 or 485 modes.
Q: Can not access web user interface
A: Web user interface uses HTTPS for secure web access and it must be specified on the web browser address field
like in this example: https://10.10.10.10.
Q: Can not access the Internet with laptop connected to Arctic 3G
A: If you want to test the 3G connection:
1. Configure 3G connection and verify it connects to the network
2. Connect a laptop to Ethernet LAN
3. Check that S-NAT rule on the firewall is set as ”Action”=”Masquerade” and ”Destination Inter-
face”=”Mobile WAN (3G)”.
4. Check that DNS Proxy is enabled from Services->Common screen.
5. Configure network settings on laptop to use Arctic 3G Ethernet LAN address as gateway and DNS server.
With these settings you should be able to access the Internet with the laptop.
25