Arctic 3G Gateway User Manual Document version 1.1 Firmware version 1.2.
Contents 1 Introduction 1.1 About the Arctic 3G Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Arctic 3G features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3 Packaging information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 6 6 6 2 Hardware description 2.1 Front panel . . . . . . . . . . . 2.2 Back panel . . . . . . . . . . . 2.3 Side panel . . . . . . . . . . . . 2.
CONTENTS 2 . . . . . 20 21 21 21 21 5 Serial Port Configuration 5.1 Configuring serial gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 22 6 Additional System Configuration 6.1 Changing system password . . . 6.2 Date and time . . . . . . . . . . 6.3 System log . . . . . . . . . . . . 6.4 Factory default settings . . . . . 6.5 Firmware update . . . . . . . . . 23 23 23 23 23 24 4.4 4.3.1 DNS proxy . . . . . . . . . . . Network status information . . . . . .
Copyright and Trademark Copyright © 2008, Viola Systems Ltd. All rights to this manual are owned solely by Viola Systems Ltd. (referred in this manual as Viola Systems). All rights reserved. No part of the contents of this manual may be transmitted or reproduced in any form or by any means without the written permission of Viola Systems. Ethernet is a trademark of XEROX Corporation. Windows and Internet Explorer are trademarks of Microsoft Corporation.
Disclaimer and Revisions Viola Systems reserves the right to change the technical specifications or functions of its products, or to discontinue the manufacture of any of its products or to discontinue the support of any of its products, without any written announcement and urges its customers to ensure, that the information at their disposal is valid. Viola software and programs are delivered “as is”.
Warranty and Safety Instructions Read these safety instructions carefully before using the product: Warranty will be void, if the product is used in any way, which is in contradiction with the instructions given in this manual, or if the product has been tampered with. The devices mentioned in this manual are to be used only according to the instructions described in this manual.
Chapter 1 Introduction 1.1 About the Arctic 3G Gateway The Arctic 3G Gateway product is an industrial grade wireless router for demanding IP connectivity applications. For the rest of this documentation, the Arctic 3G Gateway is referred to as Arctic 3G. For the rest of this documentation, the Viola M2M Gateway is referred to as M2M Gateway. 1.2 Arctic 3G features Arctic 3G offers different advanced features. Flexible design allows the system to gain extra features if required.
Chapter 2 Hardware description This section describes the physical interfaces on Arctic 3G. 2.1 Front panel Arctic 3G front panel is shown in figure 2.1. Figure 2.1: Front panel LEDs and switches (from left to right) with section reference to more detailed information: 1. Error LED (section 2.4) 2. Reset button (section 2.7) 3. Ethernet WAN port (section 2.5.2) 2.2 4. Ethernet LAN ports (section 2.5.3) 5. LEDs (section 2.4) 6. Serial console port (section 2.6.
CHAPTER 2. HARDWARE DESCRIPTION 2.3 8 Side panel Arctic 3G side panel has the SIM card slot and an antenna connector. See section 2.5.1 for more information about wireless functionality. Figure 2.3: Side panel Items (from left to right): 1. SIM card slot 2. 3G module status LED 2.4 2.4.1 3. SIM card release button 4. Antenna connector LEDs Status LEDs Arctic 3G has 11 status LEDs. They are located on the front panel (see section 2.1).
CHAPTER 2. HARDWARE DESCRIPTION 2.4.2 9 Ethernet LEDs All Ethernet ports have two LEDs to indicate the ports link and activity status. LED Green Yellow State On Blink Off On Off Meaning Link on Data received Link off Full duplex Half duplex Table 2.2: Ethernet LED description 2.4.3 3G module status LED 3G module has its own status LED to indicate the link status. LED is located on side panel in the SIM card slot (see section 2.
CHAPTER 2. HARDWARE DESCRIPTION 2.5.2 10 Ethernet WAN Arctic 3G has one physical port for Ethernet WAN. Specifications are shown in table 2.4. Number of ports Speed Duplex Auto-negotiation Recommended cabling 1 10Base-T, 100Base-TX Half and Full Yes Cat5 or better Connector Table 2.4: Ethernet WAN specifications If Ethernet WAN interface is directly connected to computer, crossover cable must be used. Ethernet WAN interface does not support automatic MDI/MDIX detection. 2.5.
CHAPTER 2. HARDWARE DESCRIPTION 11 Console port can be connected from a PC by using a Cisco compatible serial console cable. Ethernet – serial console adapters are available from Viola Systems. They allow serial console access with the adapter and straight Ethernet cable. Viola Systems order code is 3170. Contact your local sales office for more details. To open serial console access a terminal program is needed. Recommended terminal programs are Tera Term and Putty.
CHAPTER 2. HARDWARE DESCRIPTION 2.6.3 12 Serial port 2 Pin Function 1 DCD 2 RXD 3 TXD 4 DTR 5 GND 6 DSR 7 RTS 8 CTS 9 RI Connector pinout Connector diagram Baud rate 115 - 230400 Data bits 8 Parity No parity Stop bits 1 Flow control No flow control Serial port configuration Table 2.10: Serial port 2 Serial port 2 supports only RS-232 data mode. 2.7 Power switch and reset button Power switch is located on back panel. It turns the unit on and off. Reset button is located on front panel.
CHAPTER 2. HARDWARE DESCRIPTION 13 Figure 2.5: DIN rail example installation 2.10 Product Label Product label is found on the bottom of the device and it contains the basic information about the unit such as product name, serial number and MAC addresses of Ethernet ports. Figure 2.6: Product label 2.11 Accessories Viola Systems supplies certain accessories for Arctic 3G. Possible accessories are listed in table 2.12.
Chapter 3 Quick Installation This chapter describes how to configure the WAN network interfaces on Arctic 3G. 3.1 Connection principle Arctic 3G has three network interfaces, Ethenet WAN, Mobile WAN (3G) and Ethernet LAN. WAN interfaces are used for connecting Arctic 3G to public Internet or private APN. Ethernet LAN is used for connecting other Ethernet devices to Arctic 3G’s local network.
CHAPTER 3. QUICK INSTALLATION 15 Note: Default username is viola-adm and default password is violam2m. It is recommended that the default password is changed before the product is connected to a public network. 5. Now you should be logged in. White texts on the blue background on the left are the primary navigation texts and they are always visible on the screen. Individual screens may have their own tabs which split the configuration fields on larger screens. See figure 3.2. Figure 3.
CHAPTER 3. QUICK INSTALLATION 3.6 16 Configuring default gateway 1. Select Network->WAN Failover from the left menu. 2. Set ”WAN Default Route”=”Yes”. This has to be enabled to use either WAN as default route interface. 3. If you want to use 3G as default gateway, set ”Primary WAN Interface”=”Mobile WAN (3G)”. 4. If you want to use Ethernet WAN as default gateway, set ”Primary WAN Interface”=”Ethernet WAN”. 5.
Chapter 4 Network Configuration 4.1 Configuration screens 4.1.1 Host and domain names Host and domain names can be set from the System General Settings screen. Figure 4.1: General settings 4.1.2 Ethernet WAN This screen configures the Ethernet WAN interface on Arctic 3G. Figure 4.
CHAPTER 4. NETWORK CONFIGURATION 18 With the current firmware only manual configuration is supported. Automatic configuration using DHCP is not supported. Connectivity Monitor settings are used when WAN redundancy functionality is wanted. Monitor keeps checking the connection to given remote host to determine the network status. If the ping does not get an answer for given time window, it informs the WAN switch logic to try the secondary interface.
CHAPTER 4. NETWORK CONFIGURATION 19 Figure 4.4: WAN Failover configuration To enable any default routes, set ”WAN Default Route”=”Yes”. Any route settings are not effective if this parameter is not enabled. Set ”On Demand”=”Yes” if you want the backup WAN interface to come up only when primary interface goes down. Disable if both wireless and wired WAN interfaces have to be up all the time. 4.1.5 Ethernet LAN This screen configures the Ethernet LAN interface on Arctic 3G. Figure 4.
CHAPTER 4. NETWORK CONFIGURATION 4.2 4.2.1 20 Routing Routing parameters There are multiple configuration options that define the routing on Arctic 3G: • Ethernet WAN - Gateway (IP address) – IP address of router used to reach the internet. Leave empty if unused. • Ethernet WAN - Backup Gateway (IP address) – IP address of backup router used to reach the internet. Leave empty if unused. • WAN Failover - WAN Default Route (selection: Yes/No) – Usually ”Yes” if default route is defined by ”static routes”.
CHAPTER 4. NETWORK CONFIGURATION 4.4 4.4.1 21 Network status information System status screen Network status information can be seen from System->Status screen. Figure 4.7: Network status screen 4.4.2 Mobile WAN (3G) status LEDs Status of mobile WAN interface can be seen from the front panel LEDs. The initialization sequence is: 1. COM LED starts to blink when the connection is started 2. SIM LED starts to blink when SIM card is searched and turns on when card is found and PIN code accepted 3.
Chapter 5 Serial Port Configuration 5.1 Configuring serial gateway This section describes how to configure serial <-> Ethernet functionality. Serial gateway feature enables data from the serial port attached device to be routed to Ethernet and vice versa. Serial gateway processes the transmitted data transparently and does not alter it any way except for buffering it for transmission. Because of the transparent communication, any protocols can be used in actual communication between nodes. Figure 5.
Chapter 6 Additional System Configuration 6.1 Changing system password Username and password can be changed from Tools->User Config screen. It is always recommended to change the password from the factory default when the Arctic 3G is connected to a public network. Figure 6.1: User config screen New username and password will be active after the Arctic 3G is restarted. 6.2 Date and time Date and time can be changed from System->Time screen.
CHAPTER 6. ADDITIONAL SYSTEM CONFIGURATION 6.5 24 Firmware update Current running firmware version can be seen from the System->Status screen. Arctic 3G firmware can be updated from the Tools->Firmware Update screen. Figure 6.3: Firmware update screen Note that firmware update erases all the settings on the unit to the factory defaults. It is recommended to create backup from the old configuration before attempting to update the firmware. To update firmware: 1.
Chapter 7 Troubleshooting Q: Wireless WAN is not coming up A: Check settings, SIM card and signal level. Easy way to check the connection status is checking the LEDs, see section 4.4.2. Q: OpenVPN is not working A: See OpenVPN application note for more information. Q: Serial ports are not working A: See serial port chapter notes. Verify DIP switch configuration if you are using RS-422 or 485 modes.
Chapter 8 Technical Specifications Processor Memory Hard Drive Input voltage Power consumption Power connector Casing Operating temperature Storage temperature Humidity Network connection Approvals Size Weight PowerPC 400MHz 64MB 32MB flash 11-18 Volts 7W max Phoenix Contact MC 1,5/ 3-STF-3,5 Aluminium sheet 0 ... +70 C -40 ... +85 C 0 ... 99 % non-condensing 10/100M CE 168 x 115 x 30 mm 560 g Table 8.
Chapter 9 Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the warranty period. This non-transferable, limited warranty is only to you, the first end-user purchaser.
Chapter 10 Technical Support Contacting Technical Support • Phone: +358 20 1226 226 • Fax: +358 20 1226 220 • E-mail: support@violasystems.com • On-line http://www.violasystems.com Recording Product Information Before contacting our Technical Support staff, record the following information about your product: • Product name.: • Serial no.: Note the status of your product in the space below before contacting technical support.
Index 3G settings, 18 SIM card installation, 9 Specifications, 26 System log, 23 System status screen, 21 Accessories, 13 Antenna specification, 9 Back panel, 7 Technical support, 28 Time, 23 Troubleshooting, 25 Console adapter, 11 Contact information, 3 Copyright and trademark, 3 Username, 23 Date, 23 Default gateway, 16 DIN rail mounting, 12 DIP switches, 11 Disclaimer, 4 DNS proxy, 20 Domain name, 17 Warranty, 5 Wireless WAN specifications, 9 Ethernet specifications, 10 Ethernet WAN specification
