User`s manual

User's Manual
Arctic IEC-104 Gateway
Firmware Version 5.0.9 65 Document Version 1.5
Technical Support
Contacting Technical Support
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Internet: http://www.violasystems.com
Recording Arctic Information
Before contacting our Technical Support staff, please record (if possible) the
following information about your Arctic product:
Product name:
___________________________________________________
Serial no:
_______________________________________________________
Note the status of your Arctic in the space below before contacting technical
support. Include information about error messages, diagnostic test results, and
problems with specific applications.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________