Arctic User’s Manual Arctic GPRS Router (2270) Version 1.5.
User’s Manual Copyright and Trademark Copyright 2004-2008, Viola Systems Ltd. All rights to this manual are owned solely by Viola Systems Ltd. (referred elsewhere in this User’s Manual as Viola Systems). All rights reserved. No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems. Ethernet™ is a trademark of XEROX Corporation. Windows™ and Internet Explorer™ are trademarks of Microsoft Corporation.
User’s Manual Disclaimer and Revisions Viola Systems reserves the right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the information at their disposal is valid. Viola software and programs are delivered “as is”.
User’s Manual Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer’s Name: Viola Systems Ltd. Manufacturer’s Address: Lemminkäisenkatu 14-18 B FIN-20520 Turku Finland declares that this product: Product Name: Arctic GPRS Router conforms to the following standards: EMC: EN 55022 Emission Test (Class A) 1. Radiated Emissions (30-1000MHz) 2. Conducted Emissions (0.15-30MHz) EN 50082-1 Immunity Test 1. IEC 801-3: Radio Frequency Electromagnetic Field 2.
User’s Manual Warranty and Safety Instructions Read these safety instructions carefully before using the products mentioned in this manual: Warranty will be void if the product is used in any way in contradiction with the instructions given in this manual or if the product has been tampered with. The devices mentioned in this manual are to be used only according to the instructions described in this manual.
User’s Manual Contents Copyright and Trademark ....................................................................................................................... 2 Disclaimer and Revisions........................................................................................................................ 3 Declaration of Conformity........................................................................................................................ 4 Warranty and Safety Instructions...............
User’s Manual 1. Introduction Viola Arctic product family offers industrial quality connectivity devices for custom-built wireless and wired device management solutions. About this User’s Manual This User’s Manual describes the operation of the Arctic GPRS Router. All devices in this User’s Manual are referred to as Arctic, unless otherwise mentioned. This manual provides introductory information as well as detailed instructions on how to set up and manage the Arctic as part of a network environment.
User’s Manual The Arctic Platform The Arctic platform utilizes a number of wireless or fixed line interfaces depending on your specific requirements. Arctic is a customizable technology allowing users to develop solutions for their own applications. Arctic devices have been designed to withstand the requirements of extreme environments and industrial use. Technical Features Summary The following table shows the functional components in the Arctic GPRS Router device.
User’s Manual 2. Physical Interfaces Depending on the model, the Arctic unit contains two or three panels for interface connections and status indication. These panels are: 1. Front panel. An example of a typical configuration is shown in the top figure. This panel includes all connectors and switches for the device operation, optional input/output connectors and the connectors for network and serial interface. 2. Back panel. The GPRS antenna connector and SIM card holder are shown in bottom figure. 3.
User’s Manual The Arctic has rails to enable wall or rack mounting. The front panel contains slots for nuts or other mounting accessories (optional) in order to gain access to these rails. Power Supply Connector The Arctic has a 10 – 26 VDC power supply connector shown below: Pin 1 is positive (+) Pin 2 is negative (–) 1 2 The unit is protected against reversed polarity. Power Switch Enables or disables the operation of the Arctic. Serial Port (RS-232 console) Arctic has one serial port connector.
User’s Manual Ethernet Connector Arctic has an RJ45 connector for 10/100 Mbps Ethernet connection. Maximum length of the Ethernet cable is 100m. Note: The cross-connected cable is only for connecting the Arctic to the PC’s network interface card. When connecting to a local network (e.g. hub or switch), a direct Ethernet cable must be used.
User’s Manual Back Panel Description The Arctic GPRS Router has an antenna connector and a slot for a SIM card on the back panel. 1. FME connector for an antenna. 2. SIM Card slot. Note: It is recommended NOT to insert or remove the SIM card while the GPRS module is in operation. The SIM card contents may become corrupted if the card is removed while the GPRS module is writing data to it. Arctic GPRS Router 12 Viola Systems Ltd.
User’s Manual Product Information Label The product information label on the underside of the Arctic contains the following information: 1. Product type 2. Serial number 3. MAC address. The Ethernet address (MAC address) of the unit is printed on the product label (see below). Each address code starts with the digits “00:06:70”, but the remaining six digits are unique for each unit. Firmware Version The Arctic firmware version may be checked from the Viola Configurator startup page.
User’s Manual 3. Getting Started Unpacking the Arctic Arctic is delivered in a bulk package containing only the device itself (with possible internal options). A separate Arctic Accessory Kit (ordered separately) contains the following items: • • • Power supply and cable Cross-over Ethernet Cable Null modem cable. If any of the items are missing or are damaged, please contact Viola Systems Ltd. All packaging materials are recyclable.
User’s Manual Setting of the IP Address Using a Console Before installation you need to find out the required network settings. These include the IP Address, Netmask and Gateway Settings used by the Arctic. The local network administrator can provide them to you or you can ask for them from your Internet Service Provider. Note: If possible, it is recommended to use an HTML browser to set up network settings as described in the next chapter. If using a console, please follow the procedure below: 1.
User’s Manual 6. Save the setting with command “saveenv”. 7. Reboot the Arctic for the settings to take effect Note: Default gateway value (gatewayip) is usually set to zero (0) because GPRS or VPN is used as default router. Arctic GPRS Router 16 Viola Systems Ltd.
User’s Manual Setting of the IP Address Using an HTML Browser This is the recommendable way to set up the network parameters. It is an easy-to-apply solution if the computer used for configuration has been properly configured. Follow the procedure listed below: 1. Connect to the Arctic using your HTML browser. The default IP address of the Arctic is “10.10.10.10” (netmask “255.0.0.0”). Computer connected to Viola Arctic device can use for example IP address 10.10.10.11 2.
User’s Manual 4. Enter the Ethernet IP address (and other network settings) of your choice and click Apply and then Commit (on bottom of page) to store the settings. 5. Reboot the Arctic for the settings to take effect. Note: Arctic default password is empty. Remember to set the password before connecting the Arctic device to a public network (Chapter 5). Arctic GPRS Router 18 Viola Systems Ltd.
User’s Manual 4. Arctic Configurator Tool The Arctic Configurator is a tool which allows the user to manage the properties of the Arctic device by using a user-friendly, www-based interface. You only need a computer with an HTML browser and a working connection to the Arctic to be able to use the web configurator. With the Arctic Configurator you can set important parameters, receive status information, and set variables that control which applications and processes run on the Arctic board.
User’s Manual related to this subset in the secondary navigation bar, selecting the first of these to be shown in the main content area. The secondary navigation-bar on the left contains the groups of parameters in this subset. Selecting an item from this menu will display the content related to the selected group in the main content area. In the bottom of the secondary navigation-bar is a group of three buttons which are always visible: Commit , Reboot , and Logout.
User’s Manual 5. Arctic Software Configuration System Menu The System-menu contains items that are relevant to the Arctic board itself. It allows the user to view information about the system or the current executing environment and to set the date and time. Information – submenu contains general information about the Arctic device. Information on this submenu should be provided if possible when contacting Viola Systems technical support. Time – submenu contains time information.
User’s Manual Ethernet Configuration for the Arctic Ethernet Interface: Override Ethernet configuration by DHCP – If this parameter is Enabled Arctic gets the IP address and other related information from a local DHCP server. When enabled, all other settings are disabled on this page. Host name – Sets the Arctic device hostname. This is important to set up correctly when using a Viola M2M Gateway and VPN. Every Arctic connected Viola M2M Gateway must have unique hostname.
User’s Manual Maximum MTU value – MTU (Maximum transfer unit) for GPRS. Use GPRS as default route – If enabled, GPRS is used as default route. Ethernet default gateway has to disabled (Parameter “Use Ethernet as default route” set to “No” in Network Æ Ethernet) Dial-in Configuration for the Arctic PPP dial-in Interface. Dial-in enabled – When enabled, PPP connections can be made to Arctic (GSM data). Require authentication (PAP) When set to yes password authentication is used for incoming data calls.
User’s Manual Primary interface - Interface used to reach the Viola M2M Gateway server Primary server IP - IP address of Viola M2M Gateway SSH-VPN server Primary server port - SSH-VPN TCP port on primary server (default 22) Primary server GW - If other gateway than default route is needed to reach the Viola M2M Gateway Max duration (0=unlimited) - Maximum duration of the VPN connection. On primary server, should be set to zero. With backup server, after this timeout, the primary server is tried again.
User’s Manual L2TP-VPN Arctic has a L2TP client that can be used with L2TP server. Use L2TP-VPN? - When set to "Yes", Arctic established L2TP VPN connection with primary Viola M2M Gateway.
User’s Manual GRE GRE tunnel enabled - When set to "Yes", Arctic establish automatically GRE connection Interface - Interface used to reach the GRE server GRE server IP - IP address of GRE server Gw to GRE server* (ethernet mode) - If other gateway than default route is needed to reach the GRE server Local GRE interface IP (usually eth0 IP) - Local IP used in GRE tunnel Remote GRE interface IP* - Remote IP used in GRE tunnel TTL value - Time-to-live value for the interface Checksum* - checksum value Incomi
User’s Manual Routing These parameters are used to configure routing settings: Act as router – Enables IP forwarding between interfaces. Use Proxy ARP – Enables proxy ARP. May be used with Viola M2M Gateway VPN. Static routes can be added, if some hosts or networks require static routing settings. S-NAT These parameters are used to configure S-NAT (source network address translation) settings. When enabled, private IP address used in local LAN is changed to GPRS interface IP address.
User’s Manual DynDNS This feature can be used with DynDNS service available at http://www.dyndns.org. Note that public IP is required for GPRS and user account from the DynDNS service operator. NTP Client This feature may be used to update the real time clock of Artic using NTP protocol.
User’s Manual Allowed phone - Defined phone number for set commands Require password - Require system password for set commands Allow execute commands - Allow execute commands to be run on Arctic Other Reply error to unknown commands - If set to "No", incorrect commands are silently disregarded. If set to "Yes", Arctic will send error SMS Reply error to unauthorized commands - If set to "No", unauthorized command are also silently disregarded.
User’s Manual These rules would allow incoming connection to GPRS interface: ICMP, web (TCP port 80) and telnet (TCP port 22) from any IP access. Service Menu WWW These settings enable or disable the web server functionality. Web Server – Disables or enables the www server. Web Configuration Access - Disables or enables web configuration access.
User’s Manual Note: Configuring the DHCP server in an erroneous way may cause your network to function badly or may prevent functioning altogether. Consult your network administrator for necessary information before setting up the service. DNS Proxy With DNS proxy, computers connected to Arctic Ethernet interface can use Arctic as DNS server. Arctic will forward DNS queries to correct DSN server and local computers DNS setting are not needed to be changed.
User’s Manual Tools Menu The Tools menu provides the access to web based tools used for troubleshooting with the Arctic. It is possible to execute simple shell commands through the Web console. Also GPRS information can be obtained from “Modem Info” menu. Console Console can be used for running command over the web interface. Example commands: ping –c 10 172.30.30.1 firmware System Log and Recent events Arctic system log can be seen on system log and recent event.
User’s Manual 7. GPRS The Arctic GPRS Router provides a direct and reliable GPRS connection and data transmission to stationary or E-GSM 900/1800 mobile networks around the world. In this Chapter the specialities related to GPRS operation are described. Placing Arctic GPRS When choosing the installation site of Arctic models with the GPRS option, please remember that it uses radio waves for data transmission. The surrounding environment affects the behavior of radio signals.
User’s Manual SIM Card and Card Holder Standard 3 V SIM cards may be used with the Arctic GPRS Router. A SIM card holder is located on the back panel near the GPRS antenna connector. If you have the PIN code query enabled, first check that the Arctic Configurator has a correct PIN code entered in the GPRS submenu. To operate with SIM card follow the procedure below: 1. Power off the Arctic. 2. The SIM card holder contains a tray with a yellow eject button.
User’s Manual 4. Set the access point name appropriately (usually “INTERNET” or “operatorname.com”). 5. Set the GPRS network username and password appropriately if your GPRS service requires authentication. 6. Set default route to enabled. With this setup, you are able for example to browse the web. 7. Optionally, set the PIN code and PPP idle timeout. • If your SIM card has the PIN code set, type the code into the PIN code field.
User’s Manual Troubleshooting This Chapter provides a list of the common problems encountered while installing, configuring or administering the Arctic. If you are unable to resolve your problem, refer to the Warranty and Technical Support Sections at the end of this User’s Guide for information about contacting Viola Systems Technical Support representatives. Common Problems Problem #1 Q: Console does not receive characters. A: Disable HW and SW handshaking from you terminal software (e.g.
User’s Manual Technical Specifications Processor Memory Network Interface Serial Device Interface Power Requirements Temperature Range Relative Humidity Operating System Network Protocols Supported Tunneling (VPN) Management Routing and Firewall Serial Device Connectivity Dimensions and Weight Arctic GPRS Router 32-bit 48 MHz RISC Processor 32 MB RAM 8 MB Flash ROM 10/100 Base-T. Shielded RJ45 Ethernet (IEEE 802.3) 1.
User’s Manual Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the warranty period. This non-transferable, limited warranty is only to you, the first end-user purchaser.
User’s Manual Technical Support Contacting Technical Support Phone: Fax: E-mail: Internet: +358 20 1226 226 +358 20 1226 220 support@violasystems.com http://www.violasystems.com Recording Arctic Information Before contacting our Technical Support staff, please record (if possible) the following information about your Arctic product: Product name: Serial no: Note the status of your Arctic in the space below before contacting technical support.
