VIKING 56K EXTERNAL MODEM (MAC & WINDOWS OS) USER’S GUIDE Manual No.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Table of Contents 1 Introduction 56K External Features & Specifications 2 Before You Install System Requirements Phone Requirements Communications Software requirements 3 Installation Hardware Installation Software Installation Mac OS 7.5.3 or Later MacComCenter Communication Software Remote Access/Mac PPP Setup Free PPP Setup Windows 95 Windows 98 Windows NT 4.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 1 Introduction Congratulations on purchasing your Viking Components 56K External fax/modem for your computer. To turn your computer into a communications center, all you need is your Viking fax/modem and a standard analog phone line. Viking Components 56K External Modem Features & Specifications: • 2Mb Flash supports V.90 & K56 Flex for maximum compatibility. DATA MODEM: • V.90, K56 Flex, V.34 (33.6kbps), V.32bis, V.32, V.22bis, V.22, V.23 and V.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 2 Before You Install It is recommended to read any additional information in your system’s “Owner’s Guide” regarding external modems before continuing. System Requirements Computer: • Any computer with a COM, SERIAL, MODEM or RS-232 port. Compatible Operating Systems: • Mac OS 7.5.3 or Later • DOS, Windows 3.xx, Windows 95, Windows 98, Windows NT 4.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Phone Line Requirements The phone line required by the Viking Components fax/modem is an analog RJ11. This is a standard residential phone line. Warning: Do not use a PBX or digital phone line. These phone lines may damage the Viking Components External fax/modem or phone equipment. PBX or digital lines are used by many businesses for their phone systems. To determine if the line you wish to use is analog, look on the jack or the phone.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 3 Installation This chapter contains instructions on installing your Viking 56K External fax/modem. Hardware Installation 1. Turn off your computer and any attached devices, such as printers or external drives. 2.Locate the serial port on the back of your computer and connect it with the serial cable on the back of the external modem. Windows Based Systems: It may be marked COM, SERIAL, MODEM or RS-232. Do not select AUX, GAME or PARALLEL port.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Hardware Installation (Continued) 3.Plug the AC power adapter into a standard wall outlet. Also plug one end of the phone cord into a wall phone jack. Warning: The phone jack you use must be for an analog phone line. If you are in a office building, it may use digital phone lines. If you are not sure of the type of phone lines your office building has, contact your phone system administrator. 4. Rest the modem on its side.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Hardware Installation (Continued) 5. Locate the AC power cable plug. Plug the cable from the AC power supply in and rap it around the post,so that the power cable crosses and exists out the back panel, as shown in the illustration on the previous page. 6. Return the modem right-side up and turn it on by the power switch located on the modem’s back spin above the serial cable. 7.Turn on your computer and any attached devices.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Software Installation Once the Viking fax/modem is installed, you will need to install the software necessary to communicate with the fax/modem. This section will cover the steps necessary to configure each of the operating systems. It includes instructions for the following operating systems: • Mac OS 7.5.3 or Later • Windows 95 • Windows 98 • Windows NT 4.0 Mac OS 7.5.3 or Later: 1.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Mac OS 7.5.3 or Later (Continued): 4. Once the driver installation is done, click the “Quit”button to leave the installer. 5. Click the “Restart” button to restart your system. 6. From the Apple () menu, select “Control Panel” and then choose “Modem.” Next to “Connect via:”the “Modem Port”should be listed. Locate the “Modem:”popup menu in the “Setup” section. If your Internet Service Provider (ISP) supports 56KFlex and V.90, select “Viking 56k_v90.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MacComCenter Communication Software 1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM drive. Once the CD appears on your system’s desktop, double-click on its icon to open. Locate the “MacComCenter”icon on the CD and double-click on it to launch. 2. In the “MacComCenter” window, the “Modem Port” should be selected in the “What serial port should MacComCenter use:” pop-up menu.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MacComCenter Communication Software (Continued) 3. Once the software for MacComCenter has been loaded, a modem description window will appear. Click the “OK” button to continue with the software setup. 4.The “MacComCenter Assistant” will guide you through the rest of the setup procedure. Follow the onscreen instructions until the setup has been completed. Your MacComCenter software installation is now complete.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Remote Access/Mac PPP Setup 1. From the Apple menu, select “Control Panel”and then choose “TCP/IP.” From the “Connect Via” pop-up menu, choose “PPP.” From the “Configure” pop-up menu, choose “PPP Server.” In the text box labeled “IP Address,” enter the IP address given to you by your ISP. In the text box labeled “Domain Name,”enter the domain name given to you by your ISP. Close the “TCP/IP” control panel and click “Save.” 2.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 95 Software: 1. After the boot sequence, you will be prompted with the “New Hardware Found” message. Click on the “OK” button. 2.The “Update Device Wizard” window will appear. The device found should read: “56Modem.” Insert the Viking modem driver diskette that was supplied with your modem into the floppy drive. (If the diskette was not included or lost, the drivers can be downloaded from our Web site.) Then click on the “Next” button. 3.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software: 1.You will be prompted with the “New Hardware Found” message. Then “Add New Hardware Wizard” window will appear. A message in the window will read “This wizard searches for new drivers for: 56Modem.” Click on the “Next” button. 2. A new message inside the “Add New Hardware Wizard” window will read “What do you want Windows to do?” Select “Search for the best driver for your device. (Recommended).” Then click on the “Next” button.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software (Continued): 3. The next message that should appear in the “Add New Hardware Wizard” is “Windows will search for new drivers in its driver database on your hard drive, and in any of the following selected locations. Click Next to start the search.” Select “Floppy disk drives.” Insert the Viking modem driver diskette that was supplied with your modem into the floppy drive.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software (Continued): 5. The final message in the “Add New Hardware Wizard” should show your new Viking modem “Viking V.90+K56Flex EXT PnP Modem” the top. A message “Windows has finished installing the software that your new hardware device requires” should also appear. Click on the “Finish” button. Your installation is now complete.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0: 1. From the “Start” button on your desktop, select “Settings” and then “Control Panel.” 2. Click on the “Modems” icon. The “Install New Modem” window will appear. You should receive a message “Please wait while Windows NT attempts to detect your modem.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 3. You will receive a message that a “Standard Modem” was found. Click on the “Change” button to load the correct modem and drivers. 4. A window will appear showing a list of Manufacturers and Models. Click on the “Have Disk” button.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 5. Insert the diver diskette that was included with your modem. (If the diskette was not included or lost,the drivers can be downloaded from our Web site) Select your floppy diskette drive at the bottom of the window and click on the “OK”button. 6. Select the “Viking V.90+K56Flex EXT Modem” below the “Models” section on the window. Then click on the “OK” button.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 7. The next window will show the selected modem has changed from “Standard Modem” to “Viking V.90+K56Flex EXT Modem.” Click on the “Next” button. 8. Complete the information needed under the “Location Information” window. Then click on the “Next” button.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 9. The “Modem Properties” window will appear. To view and/or change your new modems dialing properties,first select the “Viking V.90+K56Flex EXT Modem”under the modem section of this window. Then click on the “Dialing Properties” button. Make any changes needed. Click on the “Close” button. Your installation is now complete.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Using Data and Fax Communication Software Usually, most communication software installation programs will automatically detect your Viking fax/modem and preform the appropriate configurations. In some cases, you may find it necessary to configure the software so it can send the appropriate commands to the fax/modem.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 4 Technical Notes This chapter covers the definitions of the status lights on the front of your external modem, the COM port and IRQ settings, and information necessary when the system does not automatically configure the fax/modem properly.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 95 & 98 COM Ports and IRQ Settings Identifying COM Port Settings 1. Click on the “Start” button and select “Settings,” then “Control Panel.” 2. In the “Control Panel,” double click on the “System” icon. 3. Click on the “Device Manager” tab. 4. In the “Device Manager,” double click on “Ports (COM & LPT)” to expand it. 5. Highlight the Fax/Modem and then click on the “Properties” button. 6. Select the “Modem” tab. 7.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 5 Troubleshooting This chapter will cover some solutions to some common problems you may experience when installing your Viking PC Card modem. Some solutions may not apply to your operating system or may not be listed. If your problem is not answered in the following sections, please proceed to page 39, on contacting Viking for support. For software problems, please refer to the communication software “User Guide” for solutions.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE General (Continued) Problem Modem cables do not fit. Solution • Be sure that you have the correct pin count on the cable connector. • Check the pins inside the connector to make sure none of them are damaged or bent. Can not hear the speaker or the • Is the computer’s speaker turned on? modem. • Do you need to increase the speaker volume? • Add L3 to Init. string.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE General (Continued) Problem No Dial Tone message Solution • Are all of the cable connections secure? • Is the phone line in use by someone else? • Are you using a standard analog phone line? • Test the line by connecting a standard phone and listening for a dial tone. • Change software to use new modem. How can I change the speaker vol- • The volume can be changed through AT Commands.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Mac OS 7.5.3 or Later • If your modem has difficulty operating, verify the modem settings. In the example below we have entered only the pertinent information. To access this screen, simply open the hard drive and go into the MacComCenter folder. Click on the “MCC Terminal” icon. Once it is open, go into “Setup/Modem” and verify the following settings. CONNECTION SCRIPTS (Mac OS 7.6 or Later): 1. Copy the “Viking 56k/V.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 6 Basic AT Commands From terminal mode or command line, AT commands allow you to control your modem. If you are using your communications software to operate your modem, the software menus configure the AT commands. Follow the instructions in this chapter, to operate your modem directly from the terminal mode. Guidelines “AT”precedes most commands. Enter the AT commands exactly as they appear in the following Command column.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function I3 I4 I5 I6 I7 L0 L1 L2 L3 M0 M1 Report firmware revision, model, and interface type. Report response programmed by an OEM. Report the country code parameter. Report modem data pump model and code revision. Reports the DAA code (W-class models only). Set low speaker volume. Set low speaker volume. Set medium speaker volume. Set high speaker volume. Turn speaker off.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function X1 Report basic call progress result codes and connections speeds (OK, CONNECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone detected), NO ANSWER, CONNECT XXXX, and ERROR. Report basic call progress result codes and connections speeds, i.e., OK, CONNECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone not detected), No ANSWER, CONNECT XXXX, and ERROR.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &G0 &G1 &G2 &J0 &J1 &K0 &K3 &K4 &K5 &K6 &L0 &L1 &M0 &M1 &M2 Disable guard tone. Disable guard tone. Enable 1800 Hz tone. Set S-Register response only for compatibility. Set S-Register response only for compatibility. Disable DTE/DCE flow control. Enable RTS/CTS DTE/DCE flow control. Enable XON/XOFF DTE/DCE flow control. Enable transparent XON/XOFF flow control.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &T1 Initiate local analog loopback. &T2 Returns ERROR result code. &T3 Initiate local digital loopback. &T4 Allow remote digital loopback. &T5 Disallow remote digital loopback request. &T6 Request an RDL without self-test. &T7 Request an RDL with self-test. &T8 Initiate local analog loop with self-test. &V Display current configurations. &W0 Store the active profile in NVRAM profile 0.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function When modem receives break from the remote modem: \K0,1 Clear data buffers and send break to DTE. \K2,3 Send a break immediately to DTE. \K4,5 Send a break with received data to the DTE. \N0 Select normal speed buffered mode. \N1 Select direct mode. \N2 Select reliable link mode. \N3 Select auto reliable mode. \N4 Force LAPM mode. \N5 Force MNP mode. +MS +H0 +H1 +H2 +H3 Select modulation. Disable RPI.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE ECC Commands Command Function %C0 %C1 %C2 %C3 Disable data compression. Enable MNP 5 data compression. Enable V.42 bis data compression. Enable both V.42 and MNP 5 compression. \A0 \A1 \A2 \A3 \Bn Set maximum block size in MNP to 64. Set maximum block size in MNP to 128. Set maximum block size in MNP to 192. Set maximum block size in MNP to 256. Send break of n x 100 ms.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MNP 10 Commands (Continued) Command Function @M0 @M1 @M2 @M3 - @M10 @M11 @M12 @M30 Select initial transmit level of -26 dBm. Select initial transmit level of -30 dBm. Select initial transmit level of -10 dBm. Select initial transmit level of -10 dBm. Select initial transmit level of -11 dBm. Select initial transmit level of -12 dBm. Select initial transmit level of -30 dBm. :E0 :E1 Disable the compromise equalizer. Enable the compromise equalizer.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Fax Class 1 Command Function +FCLASS=n +FAE=n +FRH=n +FRM=n +FRS=n +FTH=n +FTM=n +FTS=n Service class. Data/fax auto answer. Receive data with HDLC framing. Receive data. Receive silence. Transmit data with HDLC framing. Transmit data. Stop transmission and wait.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Fax Class 2 (Continued) Command Function +FET=N +FHNG +FK +FLID= +FLPL +FMDL? +FMFR? +FPHCTO +FPOLL +FPTS: +FPTS= +FREV? +FSPL +FTSI: Transmit page punctuation. Call termination with status. Session termination. Local ID string. Document for polling. Identify model. Identify manufacturer. Phase C time out. Indicates polling request. Page transfer status. Page transfer status. Identify revision. Enable polling. Report the transmit station ID.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 7 Modem Driver & Firmware Upgrades Your Viking External modem can be upgraded by updating its drivers and through firmware upgrades. These upgrades can be downloaded from Viking Components Web page at: http://www.vikingcomponents.com Once you have reached Viking’s Web site, select “Support.” Then select “Software” and finally select “Viking Components External Modems.” Scroll down to your modem and select the file you wish to upgrade your modem with.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 8 Contacting Technical Support If your questions have not been answered or if you are unable to solve a problem with your modem by using this guide, Viking Components has Technical Support available 7 days a week and 24 hours a day. Before calling Technical Support, please prepare to have the following available: • Modem part number or Viking bar code on the modem. • Machine type. • Operating system. • Detailed descriptions of question or problem.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 9 Communication Regulations INDUSTRY CANADA (IC) NOTICE: “NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents(s). The department does not guarantee the equipment will operate to the user’s satisfaction.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE PART 68 REQUIREMENTS: This equipment complies with Part 68 of the FCC Rules. On this equipment there is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company. This equipment uses RJ11 jack. An FCC compliant telephone cord and modular plug are provided with this equipment.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE PART 68 REQUIREMENTS (Continued): This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.
VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 10 Warranty & Disclaimers 5 YEAR WARRANTY All Viking Components products have been thoroughly tested free of defects in material and workmanship. If any malfunction should occur while used in its recommended environment, Viking, at its option, will repair or replace this product at no charge, provided the product or any part thereof has not been abused, misused, neglected, replaced, repaired or modified.
