VIKING 56K USB MODEM (WINDOWS 95 (OSR2) & 98) USER’S GUIDE Manual No.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Table of Contents 1 Introduction 56K External Features & Specifications 1 2 Before You Install System Requirements Phone Requirements Communications Software Requirements 2 3 3 3 Installation Verifying Your System is USB Ready Hardware Installation Software Installation Windows 95 (OSR2) Windows 98 Using Data & Fax Communication Software Changing the Modem Initialization String 4 5-6 7 7-8 9-11 12 12 4 Technical Notes Status Light Definitions IRQ Settings
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 1 Introduction Congratulations on purchasing your Viking Components 56K USB (Universal Serial Bus) fax/modem for your computer. To turn your computer into a communications center, all you need is your Viking fax/modem and a standard analog phone line. Viking 56K USB Modem Features & Specifications Features: •USB Connection Standard •Hot-Swappable and Plug & Play •Supports Both V.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 2 Before You Install It is recommended to read any additional information in your system’s “Owner’s Guide” regarding external modems before continuing. System Requirements Computer: • Any computer with a free USB port.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Phone Line Requirements The phone line required by the Viking Components USB fax/modem is an analog RJ-11. This is a standard residential phone line. Warning: Do not use a PBX or digital phone line. These phone lines may damage the Viking Components USB fax/modem or phone equipment. PBX or digital lines are used by many businesses for their phone systems. To determine if the line you wish to use is analog, look on the jack of the phone.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 3 Installation This chapter contains instructions on installing your Viking 56K USB fax/modem. Verifying Your System is USB Ready Before installing the software for your new Viking USB fax/modem, you will need to verify your system is USB ready. 1. With your system on, insert the supplied “Viking USB Modem Installation Disk” into your computer’s floppy drive. 2.From your desktop,open “My Computer”and then open your 3.5”floppy drive.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Hardware Installation Warning: The phone jack you use must be for an analog phone line. If you are in an office building, it may use digital phone lines. If you are not sure of the type of phone lines your office building has, contact your phone system administrator. 1. Rest the modem on its side. Locate the two phone cord jacks toward the center of the bottom panel. These jacks are interchangeable when connecting the modem to a wall jack and a phone.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Hardware Installation (Continued) 2. Return the modem right side up and feed the phone cables through the back of its base. 3. Power on your computer. 4. Locate an available USB port on your computer and connect it with the USB cable on the back of the modem. This port is usually located on the back of your system. If you are not familiar with the location of the USB ports on your computer, please refer to your systems “Owner’s Guide” for detailed instructions.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Software Installation Once the Viking USB fax/modem is installed, you will need to install the software necessary to communicate with the fax/modem. This section will cover the steps necessary to configure your computer’s operating system. Please proceed to the following pages for your computer’s operating system: • Windows 95 (OSR2) page 7 • Windows 98 page 9 Windows 95 (OSR2) Software 1. You will be prompted with the “New Hardware Found” message.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Windows 95 (OSR2) Software (Continued) 4.You will be asked to insert the “Viking USB Modem Installation Disk.” In the “Copy Files From” field, type: A: and then click on the “OK” button. The remaining drivers will be loaded automatically. Your installation is now complete.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Windows 98 Software 1.You will be prompted with the “New Hardware Found” message. Then “Add New Hardware Wizard” window will appear. A message in the window will read “This wizard searches for new drivers for: V.90/K56flex USB MODEM.” Click on the “Next” button. 2. A new message inside the “Add New Hardware Wizard” window will read “What do you want Windows to do?” Select “Search for the best driver for your device. (Recommended).
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Windows 98 Software (Continued) 3. The next message that should appear in the “Add New Hardware Wizard” is “Windows will search for new drivers in its driver database on your hard drive, and in any of the following selected locations. Click Next to start the search.” Select “Floppy disk drives.” With the “Viking USB Modem Installation Disk” still in the floppy drive, click on the “Next” button.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Windows 98 Software (Continued) 5. The final message in the “Add New Hardware Wizard” should show your new Viking modem “Viking USB Modem Board”at the top. A message “Windows has finished installing the software that your new hardware device requires” should also appear. Click on the “Finish” button. Your installation is now complete.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Using Data and Fax Communication Software Most communication software installation programs will automatically detect your Viking fax/modem and preform the appropriate configurations. In some cases, you may find it necessary to configure the software so it can send the appropriate commands to the fax/modem.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 4 Technical Notes This chapter covers the definitions of the status lights on the front of your external modem, the COM port and IRQ settings, and information necessary when the system does not automatically configure the fax/modem properly.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE IRQ Settings and DOS Applications The Interrupt Resource (IRQ) assigned to the Viking 56K USB modem may not match the interrupt that DOS applications should be configured to use. They can be corrected by completing the following steps: 1. Click on the “Start” button and select “Settings,” then “Control Panel.” 2. In the “Control Panel,” double click on the “System” icon. 3. Click on the “Device Manager” tab. 4.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE IRQ Settings and DOS Applications (Continued) 6. Select the “DOS Support” tab. 7.With your mouse, click on the checkbox “Enable DOS Support.” Then click on the “OK” button. You will be asked to restart your system to activate the changes. Restart your system. DOS applications should now work with your Viking 56K USB modem.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 5 Troubleshooting This chapter will cover some solutions to some common problems you may experience when installing your Viking USB modem. Some solutions may not apply to your operating system or may not be listed. If your problem is not answered in the following sections, please proceed to page 31, on contacting Viking for support. For software problems, please refer to the communication software “User Guide” for solutions.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE General Troubleshooting Solution Problem The power light on the modem is • Ensure the modem is plugged into your system’s USB port. If your modem is plugged into a hub, it must be a not on. powered hub. • If more than one USB port is available, try another port. • Ensure “USB Support” is turned on in your system’s BIOS. • Ensure the drivers are loaded correctly. • Contact your computer’s manufacture.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE General (Continued) Problem Solution How can I change the speaker vol- • The volume can be changed through AT Commands.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE General (Continued) Problem Modem does not fax Solution • Did you select the correct fax class? Check your software, select another fax class and try again. • Do you have another communications program open? If so, close it. • Did you select the correct printer in your application? For example, fax/modem.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 6 Basic AT Commands From terminal mode or command line, AT commands allow you to control your modem. If you are using your communications software to operate your modem, the software menus configure the AT commands. Follow the instructions in this chapter to operate your modem directly from the terminal mode. Guidelines “AT”precedes most commands. Enter the AT commands exactly as they appear in the following Command column.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function I3 I4 I5 I6 I7 L0 L1 L2 L3 M0 M1 Report firmware revision, model, and interface type. Report response programmed by an OEM. Report the country code parameter. Report modem data pump model and code revision. Reports the DAA code (W-class models only). Set low speaker volume. Set low speaker volume. Set medium speaker volume. Set high speaker volume. Turn speaker off.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function X1 Report basic call progress result codes and connections speeds (OK, CON NECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone detected), NO ANSWER, CONNECT XXXX, and ERROR. Report basic call progress result codes and connections speeds, i.e., OK, CONNECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone not detected), No ANSWER, CONNECT XXXX, and ERROR.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &G0 &G1 &G2 &J0 &J1 &K0 &K3 &K4 &K5 &K6 &L0 &L1 &M0 &M1 &M2 Disable guard tone. Disable guard tone. Enable 1800 Hz tone. Set S-Register response only for compatibility. Set S-Register response only for compatibility. Disable DTE/DCE flow control. Enable RTS/CTS DTE/DCE flow control. Enable XON/XOFF DTE/DCE flow control. Enable transparent XON/XOFF flow control. Enable both RTS/CTS and XON/XOFF flow control.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command &T1 &T2 &T3 &T4 &T5 &T6 &T7 &T8 &V &W0 &W1 &X0 &X1 &X2 &Y0 &Y1 &Zn=x %E0 %E1 %E2 %L %Q %TTn \Kn \K0,2,4 \K1 \K3 \K5 \K0,1 \K2,3 \K4,5 Function Initiate local analog loopback. Returns ERROR result code. Initiate local digital loopback. Allow remote digital loopback. Disallow remote digital loopback request. Request an RDL without self-test. Request an RDL with self-test. Initiate local analog loop with self-test.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function When modem receives break from the remote modem: \K0,1 Clear data buffers and send break to DTE. \K2,3 Send a break immediately to DTE. \K4,5 Send a break with received data to the DTE. \N0 Select normal speed buffered mode. \N1 Select direct mode. \N2 Select reliable link mode. \N3 Select auto reliable mode. \N4 Force LAPM mode. \N5 Force MNP mode. +MS +H0 +H1 +H2 +H3 Select modulation. Disable RPI.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE ECC Commands Command Function %C0 %C1 %C2 %C3 Disable data compression. Enable MNP 5 data compression. Enable V.42 bis data compression. Enable both V.42 and MNP 5 compression. \A0 \A1 \A2 \A3 \Bn Set maximum block size in MNP to 64. Set maximum block size in MNP to 128. Set maximum block size in MNP to 192. Set maximum block size in MNP to 256. Send break of n x 100 ms.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE MNP 10 Commands (Continued) Command Function @M0 @M1 @M2 @M3 - @M10 @M11 @M12 @M30 Select initial transmit level of -26 dBm. Select initial transmit level of -30 dBm. Select initial transmit level of -10 dBm. Select initial transmit level of -10 dBm. Select initial transmit level of -11 dBm. Select initial transmit level of -12 dBm. Select initial transmit level of -30 dBm. :E0 :E1 Disable the compromise equalizer. Enable the compromise equalizer.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Fax Class 1 Command Function +FCLASS=n +FAE=n +FRH=n +FRM=n +FRS=n +FTH=n +FTM=n +FTS=n Service class. Data/fax auto answer. Receive data with HDLC framing. Receive data. Receive silence. Transmit data with HDLC framing. Transmit data. Stop transmission and wait. Fax Class 2 Command Function +FCLASS=n +FAA=n +FAXERR +FBOR +FBUF? +FCFR +FCLASS= +FCON +FCIG +FCIG: +FCR +FCR= +FCSI: +FDCC= +FDCS: +FDCS= +FDIS: +FDIS= +FDR +FDT= +FDTC: +FET: Service class.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Fax Class 2 (Continued) Command Function +FET=N +FHNG +FK +FLID= +FLPL +FMDL? +FMFR? +FPHCTO +FPOLL +FPTS: +FPTS= +FREV? +FSPL +FTSI: Transmit page punctuation. Call termination with status. Session termination. Local ID string. Document for polling. Identify model. Identify manufacturer. Phase C time out. Indicates polling request. Page transfer status. Page transfer status. Identify revision. Enable polling. Report the transmit station ID.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 7 Modem Driver & Firmware Upgrades Your Viking External modem can be upgraded by updating its drivers and through firmware upgrades. These upgrades can be downloaded from Viking Components Web page at: http://www.vikingcomponents.com Once you have reached Viking’s Web site, select “Support.” Then select “Software” and finally select “Viking Components External Modems.” Scroll down to your modem and select the file you wish to upgrade your modem with.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 8 Contacting Technical Support If your questions have not been answered or if you are unable to solve a problem with your modem by using this guide, Viking Components has Technical Support available 7 days a week and 24 hours a day. Before calling Technical Support, please prepare to have the following available: • Modem part number or Viking bar code on the modem. • Machine type. • Operating system. • Detailed descriptions of question or problem.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 9 Communication Regulations INDUSTRY CANADA (IC) NOTICE “NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents(s). The department does not guarantee the equipment will operate to the user’s satisfaction.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE PART 68 REQUIREMENTS This equipment complies with Part 68 of the FCC Rules. On this equipment there is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company. This equipment uses RJ11 jack. An FCC compliant telephone cord and modular plug are provided with this equipment.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE PART 68 REQUIREMENTS (Continued) This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs.
VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 10 Warranty & Disclaimers 5 YEAR WARRANTY All Viking Components products have been thoroughly tested free of defects in material and workmanship. If any malfunction should occur while used in its recommended environment, Viking, at its option, will repair or replace this product at no charge, provided the product or any part thereof has not been abused, misused, neglected, replaced, repaired or modified.
