Service manual

INTRODUCTION AND OPERATION
1-3
Month 2000
Part No. 001-2004-601
1.7 PRODUCT WARRANTY
The warranty statement for this transceiver is
available from your product supplier or from the War-
ranty Department, E.F. Johnson Company, 299
Johnson Avenue, Box 1249, Waseca, MN 56093-
0514. This information may also be requested by
phone from the Warranty Department. The Warranty
Department may also be contacted for Warranty Ser-
vice Reports, claim forms, or any questions concern-
ing warranties or warranty service by dialing (507)
835-6970.
1.8 FACTORY CUSTOMER SERVICE
The Customer Service Department of the E.F.
Johnson Company provides customer assistance on
technical problems and the availability of local and
factory repair facilities. Regular Customer Service
hours are 7:30 a.m. - 5:30 p.m. Central Time,
Monday - Friday. The Customer Service Department
can be reached using one of the following telephone
numbers:
Toll-Free: [phone]
(From within continental United States only)
International: [phone]
FAX: [phone]
E-Mail: First Initial/Last [e-mail]
(You need to know the name of the person you want to
reach. Example: [e-mail].)
NOTE: Emergency 24-hour technical support is also
available at the 800 and preceding numbers during off
hours, holidays, and weekends.
When your call is answered at E.F. Johnson Com-
pany, you will hear a brief message informing you of
numbers that can be entered to reach various depart-
ments. This number may be entered during or after the
message using a tone-type telephone. If you have a
pulse-type telephone, wait until the message is fin-
ished and an operator will come on the line to assist
you. When you enter some numbers, another number
is requested to further categorize the type of informa-
tion you need.
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
E.F. Johnson Company
Customer Service Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN 56093-0514
1.9 FACTORY RETURNS
Repair service is normally available through local
authorized E.F. Johnson Land Mobile Radio Service
Centers. If local service is not available, the equip-
ment can be returned to the factory for repair. How-
ever, it is recommended that you contact the Field Ser-
vice Department before returning equipment. A
service representative may be able to suggest a solu-
tion to the problem so that return of the equipment
would not be necessary. If using the toll-free number
in the preceding section, enter "2".
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling the repair lab (see Section 1.8) or by
requesting them when you send a unit in for repair.
Clearly describe the difficulty experienced in the space
provided and also note any prior physical damage to
the equipment. Then include a form in the shipping
container with each unit. Your phone number and con-
tact name are very important because there are times
when the technicians have specific questions that need
to be answered in order to completely identify and
repair a problem.
When returning equipment for repair, it is also a
good idea to use a PO number or some other reference
number on your paperwork in case you need to call the
repair lab about your unit. These numbers are refer-
enced on the repair order and it makes it easier and
faster to locate your unit in the lab.
Return Authorization (RA) numbers are not nec-
essary unless you have been given one by the Field
Service Department. They require RA numbers for
exchange units or if they want to be aware of a specific
problem. If you have been given an RA number, refer-