User`s guide

INTEL® SERVER MANAGER 8.40 SERVER GUIDE FOR WINDOWS

4. Select the computer and click to add it to My computers.

"The computer(s) could not be managed (general failure)" error

message

General errors are generated by the manage/add computer system and are formatted as "The

computer(s) could not be managed (general failure %s)" where %s is replaced with a number

identifying the specific error.

Number Meaning

0 A general catastrophic error occurred (possibly dealing with Windows Sockets).

1 An invalid network was found. The computer may have been attached to a

network without a DNS.

2 Reserved for future use.

3 Invalid command line.

4 No computers selected to be managed.

5 Memory allocation error.

Windows Internet Connection Firewall conflicts with port settings

If you install Intel Server Manager on a computer running Windows Server 2003 SP1 and have

Internet Connection Firewall (ICF) enabled, you may experience problems due to ICF blocking

ports used by Intel Server Manager. To allow Intel Server Manager to function with ICF enabled,

make the following changes to the advanced settings in Windows Network Connections.

1. Open Network Connections from the Windows Start menu.

2. Right-click Local Area Connections and select Properties.

3. Click the Advanced tab, then click Settings.

4. Click Add to enter each of the following port settings. Enter the IP address of the

computer on which the administrator console is installed.

Description External Port Port Type

LANDesk Management (BCP1) 31770 TCP

LANDesk Management (BCP2) 6787 TCP

LANDesk Management Agent 9593 TCP

LANDesk Management Agent (Certificate) 9594 TCP

LANDesk Discovery (PDS2) 9595 UDP

LANDesk Discovery (IPMI) 623 UDP

LANDesk Discovery (CBA8) 9595 TCP

Blade chassis cannot be managed due to failed DNS resolution

For Intel Server Manager to manage a blade chassis management module (MM), your network

must have a properly configured method for DNS resolution and reverse DNS lookup must be

available. In addition, there must be unrestricted SNMP access to the MM. If you are unable to