User guide

EQ100 Motherboard User Guide V2.0
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Chapter 5: Troubleshooting
The first part of this chapter helps you identify and solve problems that might occur
when the system is in use. The second part lists error code messages that might be
displayed.
Please remember that if you cannot solve the problem by yourself then you should
contact your Viglen Technical Support for further assistance.
Viglen Technical Support can be reached in the following ways:
Telephone: [phone]
Fax: [phone]
Email: [e-mail]
You can also look for support information on our web site:
http://www.viglen.co.uk
Device drivers and various useful utilities can be downloaded from our ftp site:
ftp://ftp.viglen.co.uk
Resetting the System
Note: Before checking your system for hardware problems, it is always a good
idea to try resetting your computer and see if a re-boot can solve the problem.
Most software related problems can be solved simply by re-booting your PC.
Table 4: Resetting the System
To do the following Press
Soft boot: Clear the system memory and reload the operating
system (also called warm reset).
<Ctrl + Alt + Del>
Cold boot: Clear the system memory, halt power to all peripherals,
restart POST, and reload the operating system.
Power off/on or reset button
(at front of the system)
What to do if the system doesn’t work
This section describes basic problems and the remedies that can be used if the
system does not seem to work correctly. Most problems can be sorted out very
quickly once the root cause is established.
Before seeking assistance, have a look at these common problems and their
possible solutions.
Try, wherever possible to isolate the problem by trying out a replacement device (i.e.
mouse, keyboard etc.) if one is at hand. This will help you identify the item that is
causing the problem and make it easier for the problem to be efficiently dealt with.