Specifications

For complete product and ordering information view our searchable electronic catalog at: www.jenne.com • 800-422-6191
70
Software Add-ons
70
Computer Instruments Products
•eVP-EnhancedVoicePortalaself-serviceIVRplatformwith
over 30 prepackaged industry applications
•eCI–ExperienceCongurationInterfaceforAvaya’sAura 
Experience Portal – an intuitive design and administrative
tool requiring no special training
•IPP–IPPhonePagerandNoticationSolution
•SPP–ScreenPopPremium–CTIforthecontactcenterand 
personal productivity tool
•NEW–HighAvailability–Hostedsolutionthataddresses
customer seasonal business, business recovery or situational
capacity issues for the contact center and contact center
applications
DatelProducts
UniedContactCenterSWEET!
Solutions are simple to understand, sell and install:
UCCS Standard Edition
Comprehensive historical call reporting metrics for individual
extensions, agent and hunt group activity. Also includes ‘live
viewer’ – what’s happening right now
UCCS Business Edition
Detailed real time views, wallboards and historical reports provide
insightful views into the contact center so you can keep a nger
on the pulse!
UCSS Advanced Edition
For the complete contact center solution, Advanced Edition
includes Business Edition, CRM Integration, Voice Recording, Click-
to-Dial and Automated Dialer, in one cost eective package!
DATEL Software Solutions LLC creates innovative,
feature rich, real-time and historical call accounting and
contact center management solutions for businesses
small and large. DATEL provides exible, scalable
solutions spanning the breadth of businesses that may
just need to keep an eye on cost control to businesses
aspiring to dierentiate themselves with excellent
customer service. DATEL prides itself on outstanding
service and believes you’re not investing in just a
software solution, but in a partnership that cares for
your business.
CommsoftRMS Products
CommSoft RMS has been providing communications
support to business with a dedicated team and years
of experience across the telecommunications and
data market industries. They are 100% committed
and competent in helping every business reach new
levels in communications management with a product
portfolio to meet the genuine telecommunications
needs of businesses. CommSoft RMS relies on client
input and feedback as they build in new so they can
become a technology partner in managing business
telecommunication needs.
•CallLoggingApplications
•VoiceRecordingApplications
•CallCentreApplications
•ScreenPop/CTIApplications
•ConferenceSystems
•IVRSolutions
•AutoDialers/Reminder
Systems
•CustomCRMIntegration
CI (formally known as Computer
Instruments) is a leading software
manufacturer of IVR, CTI, Call Back,
Outbound, Messaging, IP Phone
applications and mobility solutions for
the contact center. Founded in 1979, CI is focused on
delivering solutions for mid to large enterprise clients
that reduce costs, increase protability and enhance
overall customer satisfaction. CI maintains a culture
of “integrity rst and foremost”, making it possible to
maintain successful, long-term relationships with both
partners and customers alike. CI’s IVR platform is widely
known for creating "rapidly deployed" customer call
ow experiences that are customizable and scalable.