User Guide

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4. Troubleshooting
If you experience a problem with your myViewBoard Direct, refer to the following
troubleshooting guide. If a problem persists, contact the service center.
The myViewBoard Direct does not start
If the LED does not turn blue during device boot up:
• Verify that the USB3.0 cable is fully inserted into the correct socket on the front of
the myViewBoard Direct device.
• Verify that the HDMI source is active, and the signal LED light is blue.
• If there is still no power, contact ViewSonic support or the Reseller from whom the
device was purchased.
Cannot display to the monitor device
• Verify that the HDMI source is active and signal LED light is blue.
• Verify that the HDMI cable is properly plugged into the HDMI outlet.
• Verify that HDCP is disabled. If enabled, the device will be unable to display &
record HDCP (High-Bandwidth Digital Content Protection, which is digital copy
protection for content distributed via HD DVD, Blu-ray Disc, PlayStation 3, etc).