Technical information

Obtaining PCComplete Service

PCComplete has developed special warranties and service plan for the Sable computers. These include

original warranty and extended warranty (for machine 2-3 years old) for PCComplete assembled computers,

and the extended service agreement for PCComplete and non-PCComplete assembled computers. These war-

ranties and service agreement allow for a loaner PC to be sent (only after review and approval by

PCComplete technician) by basic overnight service to the customer name under the warranty/service agree-

ment. Other shipping methods may be available at additional cost to the customer. Some upgrade customers

do not have any of these warranties or service agreements in place. To reduce the cost for customers needing

replacement PCs during the Y2K transition, this special 30 day parts only warranty was developed.

Information about the type of coverage and expiration of that coverage may be obtained through

PCComplete. The Annual Extended Warranty Agreement and Annual Extended Service Agreement enroll-

ment kits are avalible on the PCComplete web site in the “Products” section under the “For Sable

Customers” topic.

Before calling for service on a PCComplete assembled POS computer, please have the following informa-

tion available:

• customer’s company name

• computer serial number (located on the back of the computer)

• customer contact information (including the person with whom you have been working with)

• pcAnywhere phone number for the computer in question

• complete description of the problem and any action taken

During normal business hours contact PCComplete by calling 248/545-4211. After hours please use the

pager support by calling 800/354-5322 and punching in the customer’s phone number.

PCComplete Technical Information for Sable Techs/Installers