Technical information

Problems Changing Video Driver
Overview
A problem has been encountered while trying to install or change video drivers on Sable POS computers.
This problem will only occur if pcAnywhere is installed. Though Symantec’s technical support claims to pro-
vide an alternate method which does not require the removal of pcAnywhere, we have not been able to do so
successfully. Therefore it is necessary to remove pcAnywhere from the system before installing or changing a
video driver.
Solution
Warning: This process involves three restarts and cannot be performed remotely.
Before starting this process, make sure that you have both the video driver and the pcAnywhere installation
CD-ROM.
With the POS stopped click the “Start” button and select “Shut Down.” When prompted, select “Close all
programs and log in as a different user” and click “Yes.” Log back in to the system as “Administrator.”
Enter the control panel (double clicking the left mouse button on the “My Computer” icon, then choose
control panel). Open the “Add Remove Programs” icon. Highlight “pcAnywhere32” from the list and click
the “Add/Remove…” button. A dialog box will open listing the directory where pcAnywhere is located and
asking if you want to remove it. Click the “Yes” button. Another dialog box will open asking if you want to
remove shared files, click the “No to all” button. The program will then be removed and a box will open ask-
ing if you want to restart the computer, select “Yes.” Wait for the system to restart. When prompted, login as
“Administrator” again.
With pcAnywhere removed you can now install the appropriate video driver.
Once the video driver is installed and configured (this should all happen as the Administrator user) you
will need to reinstall pcAnywhere. Insert the pcAnywhere CD into the drive and wait for the menu to load.
When the install screen appears select “Install Software” and the installation will begin. The installation is
routine with no changes needed to the default directory or preferences. Simply follow the on screen prompts
to complete the installation. The computer will then ask if you wish to restart, click “yes” and wait for the
system to reboot. Log in as “Administrator” again. Open pcAnywhere and a dialog box will open asking you
to choose the modem to use. Select the modem you wish to configure and click “Next.” You can now close
pcAnywhere and reboot the system. Log in as “Sable.” This should complete the configuration and you can
start the POS.
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revision 0.2.8.7