User manual

Investment in our support teams begins
with an intensive internal training program
comprised of presentations, discussions, and
hands-on exercises. Specialized Extron staff
members run our internal training program,
so each sales and technical support
representative gains the necessary depth of
knowledge to provide you with the
information you need when you call the
Extron customer service phone number
(800.633.9876 in the USA, +800.EXTRON.S3
in Europe, and +65.383.4400 in Asia). Extron
customer support employees are trained to
understand a wide range of A/V subjects,
from technical concepts to practical
system design.
The internal Extron training program is only
the beginning of Extron’s commitment to our
employees. Extron team members frequently
participate in ongoing education and training
to keep them up to speed with the latest
technologies and product innovations.
Additional A/V training involves ICIA
(International Communications Industries
Association) certification programs.
January/February 2001 ExtroNews 12.1 5
Extron Customer Support Representatives
provide service and technical assistance to
support your projects. Available 24/7 for
around-the-clock troubleshooting support,
they can help you select the appropriate
products for a specific application, work with
you to design complete systems, and offer
you detailed CAD drawings of system
applications. Extron team members acquire
their A/V understanding through Extron’s
investment in employee education.
It all begins with the core
of Extron: our corporate
philosophy of “Service,
Support, and Solutions—
S3.” Members of the
Extron team undergo in-
depth training to help them
deliver the level of customer
service you expect from Extron.
At Extron, we firmly believe that
knowledge is vital in the A/V industry. This is
why we provide comprehensive training to
our team members.
E
xtron’s investment in sales and technical support is as important to us
as it is to you. Extron provides valuable industry information through
a number of resources. One of the most critical resources is our sales and
technical support staff.
Extron’s Investment in Our Team Members
THE EXTRON HOTLINE
by Jeff Gibson, Vice President of Sales
Extron is the first ICIA member manufacturing company to be
awarded the prestigious Certified Member status. ICIA Member
companies qualify for Certified Member status if 50 percent of
their sales or technical staff, or 20 employees achieve the ICIA
Certified Technology Specialist designation, the ICIA Certified
Audio Visual Sales Professional designation, or one of ICIA’s more
advanced certifications. At the time the award was given, Extron
had over 25 employees that met the certification requirement.
For more information about the Certified Member Award
program, visit ICIA’s Web site at www.icia.org/education.