CDP9800 Commercial Display User Guide IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
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Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
CE Conformity for European Countries The device complies with the EMC Directive 2004/108/EC and Low Voltage Directive 2006/95/EC. Following information is only for EU-member states: The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Substance Proposed Maximum Concentration Actual Concentration Lead (Pb) 0,1% < 0,1% Mercur
Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel. • Do not spill any liquids into the cabinet or use your monitor near water.
CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. • If the monitor has been exposed to rain or water. • If the monitor has been dropped or the cabinet damaged. • If the monitor does not operate normally by following operating instructions.
Table Of Contents 1. Unpacking and Installation................... 1 1.1. Unpacking....................................... 1 1.2. Package Contents........................... 1 1.3. Installation Notes............................. 1 1.4. Mounting on a Wall.......................... 2 1.4.1. VESA Grid............................. 2 1.5. Mounting in Portrait Position........... 3 2. Parts and Functions.............................. 4 2.1. Control Panel.................................. 4 2.2.
10.3. Protocol......................................... 32 10.3.1. Set-Function Listing.......... 32 10.3.2. Get-Function Listing.......... 36 10.3.3. Remote Control Pass-through mode........... 41 11. Other Information................................ 44 Customer Support................................. 44 Limited Warranty ................................... 45 Mexico Limited Warranty.......................
Copyright Information Copyright © ViewSonic Corporation, 2015. All rights reserved. ViewSonic and the three birds logo are registered trademarks of ViewSonic Corporation. ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA). As an ENERGY STAR® partner, ViewSonic Corporation has determined that this product meetsthe ENERGY STAR® guidelines for energy efficiency.
1. Unpacking and Installation 1.1. Unpacking • • • • This product is packed in a carton, together with the standard accessories. Any other optional accessories will be packed separately. Due to the size and weight of this display it is recommended for two people to move it. After opening the carton, ensure that the contents are complete and in good condition. 1.2.
1.4. Mounting on a Wall To mount this display to a wall, you will have to obtain a standard wall-mounting kit (commercially available). We recommend using a mounting interface that complies with TUV-GS and/or UL1678 standard in North America. Eye bolt Protective Sheet VESA Grid Table Carrying handle 1. Lay a protective sheet on a table, which was wrapped around the display when it was packaged, beneath the screen surface so as not to scratch the screen face. 2.
1.5. Mounting in Portrait Position This display can be installed in por trait position. 1. Remove the table stand, if attached. 2. When facing the display at the back, rotate 90 degrees anticlockwise, the input/output terminals should at the top and right side. 90 90 NOTE: When installing the display on a wall, please consult a professional technician for proper installation. We accept no liability for installations not performed by a professional technician.
2. Parts and Functions 2.1. Control Panel 9 MUTE INPUT 1 2 3 MENU 4 5 6 7 1 [ ] button Use this button to turn the display on or put the display to standby. 2 [MUTE] button Switch the audio mute ON/OFF. 3 [INPUT] button Use this button to select the input source. 4 [ ] button Increase the adjustment while OSD menu is on, or increase the audio output level while OSD menu is off. • Used as [OK] button in the On-Screen-Display menu.
2.2. Input/Output Terminals 21 20 18 19 17 16 15 13 11 14 12 10 9 5 1 2 3 4 6 8 7 1 AC IN AC power input from the wall outlet. 12 SPDIF OUT Digital audio output. 2 MAIN POWER SWITCH Switch the main power on/off. 13 AUDIO IN Audio input for VGA source (3.5mm stereo phone). 3 HDMI 1 IN / HDMI 2 IN / HDMI 3 IN HDMI video/audio input. 14 AUDIO OUT Audio output to external AV device. 4 RS232C IN 5 RS232C OUT RS232C network output for the loop-through function.
2.3. Remote Control 1 2.3.1. General functions 2 3 10 1 NORMAL ID 11 2 3 4 FORMAT SOURCE 12 4 5 13 LIST INFO 5 6 14 7 15 6 8 ADJUST OPTIONS 7 16 9 10 VOL 8 17 11 9 12 18 ID SET 13 14 ENTER 15 16 [ ] button Turn the display on or put the display to standby. [PLAY] button Control playback of media files. [ ] SOURCE button Choose input source. Press [ ] or [ ] button to choose from DisplayPort, DVI-D, VGA. HDMI 1, HDMI 2, HDMI 3, Component, Video, USB or Card OPS.
2.3.2. Inserting the batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment. 3. Replace the cover. Caution: The incorrect use of batteries can result in leaks or bursting.
3. Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) 3.1.1. Using COMPONENT video input [AUDIO IN] [R] [L] [COMPONENT IN] (YPbPr) [COMPONENT OUT] Audio Out (YPbPr) DVD / VCR / VCD 3.1.2. Using Video Source input [Audio IN] [R] [L] [Y/CVBS IN] [Y/CVBS Out] Audio Out DVD / VCR / VCD 3.1.3.
3.2. Connecting a PC 3.2.1. Using VGA input PC Audio Out [VGA AUDIO IN] VGA Out D-Sub 15 pin [VGA IN] 3.2.2. Using DVI input PC [VGA AUDIO IN] Audio Out DVI Out [DVI IN] 3.2.3.
3.2.4. Using DisplayPort input PC [DisplayPort Out] [DisplayPort IN] 3.3. Connecting Audio Equipment 3.3.1. Connecting external speakers External speakers 3.3.2.
3.4. Connecting Multiple Displays in a Daisy-chain Configuration You can interconnect multiple displays to create a daisy-chain configuration for applications such as a video wall. NOTE: Maximum 100 displays (10x10) can be used in a daisy-chain configuration. 3.4.1. Display control connection Connect the [RS232C OUT] connector of DISPLAY 1 to the [RS232C IN] connector of DISPLAY 2. DISPLAY 1 DISPLAY 2 PC [RS-232C] [RS-232C IN] [RS-232C OUT] [RS-232C IN] 3.4.2.
3.6.
4. Operation 4.3. NOTE: The control button described in this section is mainly on the remote control unless specified otherwise. 4.1. 4.3.1. Playing music files 1. Choose !Music in!the top bar. ! Music Watch the Connected Video Source 2. Choose one music track, and press [OK] button. • To play all the tracks in a folder, choose one ] to Play All. music file.Then, press [ • To skip to the Movi next or previous track, press e [ ] or [ ] button. See page 13 for external equipments connection. 1.
5. OSD Menu 5.2. An overall view of the On-Screen Display (OSD) structure is shown below. You can use it as a reference for further adjusting your display. 5.1. 5.2.1. PICTURE menu Picture Navigating the OSD Menu 5.1.1.
Gamma selection Gamma is what controls the overall brightness of an image. Images which are not corrected properly can appear too white or too dark, so controlling the gamma properly can have a huge influence on the overall picture quality of your display. The options are: {NATIVE} / {2.2} / {2.4} / {S GAMMA}. Color temperature Select a color temperature for the image. A lower color temperature will have a reddish tint, whilst a higher color temperature gives off a more bluish tint.
CUSTOM ZOOM You can use this function to further customize the zoom settings to suit the image you want to display. NOTE: This item is functional only when the {ZOOM MODE} setting is set to {CUSTOM}. Zoom mode The pictures you receive may be transmitted in 16:9 format (wide screen) or 4:3 format (conventional screen).The 16:9 pictures sometimes have a black band at the top and bottom of the screen (letterbox format).
5.2.3. AUDIO menu Off PIP POP Audio Balance 50 Treble 50 Bass 50 Quick swap Audio reset 1 Switch main on top or sub on top. PIP 2 PBP 2Win 3 MENU :Exit :Move Sub Win1 Input SET :Select BALANCE Adjust to emphasize left or right audio output balance. AUDIO RESET Reset all settings in the AUDIO menu to factory preset values.
O O O O O O O O O O O HDMI1 O X O O O O O O O O VGA O O O O O O O O O O HDMI2 O O O O O X O O O O HDMI3 O O O O X O O O O O COMP O O O O O O O X X O VIDEO O O O O O O X O X O • {Video} - Select {On} to enter power saving mode when no signal is detected from the VIDEO mode (YUV color space) inputs after 10 seconds DVI O O USB O X VIDEO O COMP O O HDMI3 HDMI2 O O VGA HDMI1 DP OPS Sub DP OPS Main USB O O O O
5.2.6. CONFIGURATION2 menu Network settings Assign {IP address}, {Subnet Mask}, and {Default gateway} for the display. Configuration 2 Network settings Enable DHCP IP address 0 0 0 0 Subnet mask 0 0 0 0 Default gateway 0 0 0 0 MAC address 00:24:67:30:07:3E 1 2 2 [ SET ] 3 PIP OSD turn off 45 OSD H-position 50 OSD V-position 50 Information OSD 3 Heat status Monitor information DP version MENU :Exit • DHCP - Choose to enable or disable the DHCP function.
IR control Select the operation mode of the remote control when multiple displays are connected via an RS232C connection. • {Normal} - All displays can be operated normally by the remote control unit. • {Lock All} / - Lock the remote control function of this display. To unlock, press and hold the [ ] INFO button on the remote control for 5 (five) seconds. DP Version The option are: {DP 1.1} / {DP 1.2}. The default is {DP 1.1}.
• {Switch on delay} - Set the power-on delaying time (in seconds). The default option {Auto} allows a sequential powering-on for each display by their ID number when multiple displays are connected. The options are: {Off / Auto / 2 ~ 255}. NOTE: If sub mode is enabled, then it would be disabled by tiling function on.
1. Press [OK] or [ ] button to enter the submenu. 0001/0002 Photo Schedule Photo Video Today 2015 . 01 . 03 On 2 ＿ :＿ ＿ :＿ 02 : 43 : 32 SAT Input ＿ 3 4 MON TUE WED 5 THU FRI SAT 6 SUN Every week 7 USB play list Options 2. Press [ ] or [ ] button to select a schedule item (item number 1 ~ 7), and then press [OK] button to mark it the item number. - Press [ ] [ ] buttons to choose files. - Press [ ] [ ] buttons to switch Playlist and File Manager.
Video source Select a video input source. Choose from: {Displayport} / {DVI-D} / {VGA} / {HDMI 1} / {HDMI 2} / {HDMI 3} / {Component} / {Video} / {USB} / {Card OPS}. OPS settings Set the OPS configuration under each power condition. • {Auto} - After selecting {Card OPS} for video source input, the OPS will be set to off when the display power is set to off, or set to on when the display power is set to on. When set to other video source inputs, the OPS will always be set to on.
6. USB device compatibility USB Video Subtitle Formats (for language subtitles, etc.) File Extensions Container .mpg .mpeg PS .vob .ts TS .ts .m2ts .mts MaTS TTS .mt2 AVCHD .mts MPEG-1 MPEG-2 MPEG-4 ASP H.264 MPEG-2 MPEG-4 ASP H.264 1920x1080 1920x1080 1920x1080 1920x1080 1920x1080 1920x1080 1920x1080 1920x1080i@field rate=50, 60Hz MVC 1920x1080p@frame rate=24, 25, 30Hz - MPEG-2 MPEG-4 ASP H.
USB Multimedia Formats File Extensions Container Video codec Maximum resolution Frequency Max.Bit Rate (kHz) (Mbps) - - 48 384 MPEG-1, 2, 2.5 L3 - - 48 192 WMA - - 96 768 WMA, WMA Pro Audio codec .mp3 MP3 .wma WMA .asf .wma (V2 up to V9.2) WMA Pro .wav (PC) .aif (mac) LPCM - - 192 768 LPCM LPCM - - 192 768 LPCM AAC - - 48 1024 AAC, HE-AAC (v1 & v2) Playlists - - - - - M4A - - 48 1024 AAC, HE-AAC (v1 & v2) .aiff (mac) .aac .mp4 .m4a .pls .m3u .
7.
8. Cleaning and Troubleshooting 8.1. Cleaning When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes. Burns or personal injuries may occur if any body parts are brought too close. Placing any object near the top of the display could also result in heat related damage to the object as well as the display itself.
8.2. Troubleshooting Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected. 1. Plug in the power cord. 2. The main power switch on 2. Make sure the power switch is the back of the display is not switched on. switched on. 3. Connect a signal connection to 3. The selected input has no the display. connection. 4. The display is in standby mode.
9. Technical Specifications Display: Item Specifications Screen Size (Active Area) 97.5” (247.7 cm) LCD Aspect Ratio 16:9 Number of pixels 3840 (H) x 2160 (V) Pixel pitch 0.5622 x 0.5622 mm Displayable colors 1073.
General: Item Specifications Power Supply AC 100 ~ 240V, 50 ~ 60Hz 700 W (max) Power Consumption 500 W (typ) NA (EPA 6.0) <0.5W (standby mode) Dimensions (Without Stand) 2193.2 (W) x 1248.2 (H) x 89.8 (D) mm Weight (Without Stand) 91.4 Kg Gross Weight (Without Stand) 134.
10. RS232 Protocol 10.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: • Set-Function • Get-Function • Remote control pass-through mode ※ In the document below, “PC” represents all the control units that can send or receive the RS232 protocol command. 10.2. Description 10.2.1.
10.3. Protocol 10.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identification for each of TV/DS (01~98; default is 01) ID “99” means to apply the set command for all connected displays.
Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length ID Command Value1 Value2 Value3 CR Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D Hex 0x32 Reply (Hex Format) Name Length ID Hex 0x34 0x30 0x32 Command Type CR 0x2D 0x0D Set function table: Set Function Length ID Command Type Command Value Range Code (ASCII) Code (Hex) Comments (Three ASCII bytes) Power on/off (standby) 8 s ! 21 000: STBY 001: ON Controlled power status: ON o
Mute 8 s 6 36 000: OFF 001: ON (mute) Button Lock 8 s 8 38 000 : Unlock 001 : Lock Menu Lock 8 s > 3E 000 : Unlock 001 : Lock Key Pad 8 s A 41 000 : UP 001 : DOWN 002 : LEFT 003 : RIGHT 004 : ENTER 005 : INPUT 006 : MENU/EXIT Remote Control 8 s B 42 000: Disable Disable: RCU has no effect on Monotor. 001: Enable Enabled: RCU controls the Monitor. This is the power up default on the Monitor.
NOTE: 1. Behavior at lock modes Lock Mode Behavior Button Lock 1. Lock all buttons on the front panel and RCU, except for “Power” 2. All the SET functions should be workable via RS32, even the ones with according hot key in RCU like Mute,…etc. MENU Lock 1. Lock “MENU’ key of front panel and RCU 2. The Factory and Hospitality modes should not be blocked for the model using MENU-combined key to enter these two modes. Alternative approach will be indicated separately if any limitation by model.
Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) 0 space 20 16 6 36 32 R 52 48 h 68 1 ! 21 17 7 37 33 S 53 49 i 69 2 “ 22 18 8 38 34 T 54 50 p 70 3 # 23 19 9 39 35 U 55 51 q 71 4 $ 24 20 @ 40 36 V 56 52 r 72 5 % 25 21 A 41 37 W 57 53 s 73 6 & 26 22 B 42 38 X 58 54 t 74 7 ’ 27 2
Get-Function description: Length: Total Byte of Message excluding “CR”. TV/DS ID Identification for each of TV/DS (01~98; default is 01). Command Type Identify command type, “g” (0x67h) : Get Command “r” (0x72h) : Valid command Reply “-“ (0x2Dh) : Invalid command Reply Command: Function command code: One byte ASCII code. Value[1~3]: Three bytes ASCII that defines the value.
Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table.
Get-Thermal 8 g 0 30 000~100: 0~+100 deg C -01~-99: -1~-99 deg C For specific models only Get-Power on/ off log 8 g 1 31 000 (See below note) For specific models only Get-Date 8 g 2 32 000 (See the Set-Date command) For specific models only Get- Time 8 g 3 33 000 (See the Set-Time command) For specific models only NOTE: 1. Power on/off log data is replied as 6 sequential strings in following order. 2.
Hex code (in hex) = Original data (in dec) + 20 Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) Date & Code Code Time (ASCII) (Hex) 0 space 20 16 6 36 32 R 52 48 h 68 1 ! 21 17 7 37 33 S 53 49 i 69 2 “ 22 18 8 38 34 T 54 50 p 70 3 # 23 19 9 39 35 U 55 51 q 71 4 $ 24 20 @ 40 36 V 56 52 r 72 5 % 25 21 A 41 37 W 57 53 s 73 6 & 26 22 B 42 38 X 58 54 t 74 7 ’ 27 2
4. Get Date & Time example Assumed the current date/time of display#01 as below Date: 2015-1/31 Time: 16:27:59 Send: 0x 38 30 31 67 32 30 30 30 0D (Get Date) Reply: #1 0x 38 30 31 72 32 30 40 35 0D (Year “20” “15”) #2 0x 38 30 31 72 32 31 21 51 0D (Month “1”, Day ”31”) Send: 0x 38 30 31 67 33 30 30 30 0D (Get Time) Reply: #1 0x 38 30 31 72 33 30 36 47 0D (Hour “16”, Min “27”) #2 0x 38 30 31 72 33 31 30 79 0D (“0”, Sec “59”) 10.3.3.
Key 1 2 3 4 5 6 7 8 9 0 RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESSPOWER SOURCES (INPUTS) SLEEP MENU UP DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT RED ■ (F1) GREEN ■ (F2) YELLOW ■ (F3) BLUE ■ (F4) Code (HEX) 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F 20 21 22 23 24 25 26 27 28 29 2A 2B 2C 2D 2E 2F 42
NOTE: 1. This IR-pass-through code is different from the RCU key code. 2. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232. 2-2. When TV/DS is ON and receives the IR POWER code: TV/DS will forward the POWER code to the host via RS232, then turn off itself. 2-3. When SET-POWER LOCK is enabled, the TV/DS will not respond to POWER key pressing. 3.
11. Other Information Customer Support For technical support or product service, see the table below or contact your reseller. NOTE: You will need the product serial number. Country/Region Website T= Telephone C = CHAT ONLINE Email Australia New Zealand www.viewsonic.com.au AUS= 1800 880 818 NZ= 0800 008 822 service@au.viewsonic.com Canada www.viewsonic.com T (Toll-Free)= 1-866-463-4775 T (Toll)= 1-424-233-2533 service.ca@viewsonic.com Europe www.viewsoniceurope.com www.viewsoniceurope.
Limited Warranty ViewSonic® LCD Commercial Display What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
Limitation of implied warranties: There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose. Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: 1.
Mexico Limited Warranty ViewSonic® LCD Commercial Display What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico: Name, address, of manufacturer and importers: México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas, Col. San Fernando Huixquilucan, Estado de México Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004 Hermosillo: Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2 Col. Bugambilias C.
