Operating Guide

6 ViewClix customer support: web: https://viewclix.com/support
email: [e-mail]
Setup Internet connection for the frame
The ViewClix Smart Frame includes built-in Wi-Fi connectivity.
W
hen the ViewClix frame starts up, it displays a “welcome” screen with a prompt to
start Wi-Fi configuration. The list of available Wi-Fi networks is then shown. After
choosing a network or entering a network name, you’ll be prompted to
enter the network’s password/key.
NOTE: If you don’t see the Wi-Fi network listed, it may be because the network is
configured to be “hidden” or “private”. In this case, you can select “Add Network” to
enter the Network name (SSID) and password/key.
The ViewClix frame connects easily to home Wi-Fi networks. However, the ViewClix
frame should not be connected to public Wi-Fi networks such as "xfinitywifi" or
"attwifi" because public networks use non-standard, proprietary login techniques.
Potential Issues with Shared Wi-Fi Networks in Senior Living Facilities
The ViewClix frame can be configured to connect to a shared Wi-Fi network. Howev-
er, we’ve found that those networks often have performance issues at certain times
of the day which can cause issues and disruptions with video calls. We recommend
that you coordinate with the facility management regarding the coverage quality and
Wi-Fi performance if a ViewClix frame is connected to a shared network.
Pre
view Camera
• After connectivity is confirmed, a preview of the camera is shown. This will help
you position the frame in the best location for a Video Call.
• If the preview appears dark or not positioned properly, see the section "F
rame
Placement, Camera & Room Lighting" on page 23 of this guide.
• When you’re OK with the camera preview, the Slideshow begins automatically.