User`s guide

i-Pro Viewer
i
-
PRO
Viewer User’s Guide
21/
23
Trouble Shooting Tips
If video from cameras connected into AgileMesh equipment cannot be viewed and or controlled
by I-Pro Viewer, check the follow list of common issues and resolutions.
Symptom Possible cause
“Cannot find the
network video server”
error message displayed
Can you ping 192.168.225.150?
• If not, is the PC running I-Pro Viewer connected to
powered up AgileMesh node?
• Is the PC LAN address set to 192.168.224.XX (10 <= X
<= 20)
• Verify server Manager Setup
o Is the proper IP address entered?
o Is the proper port entered?
o Is the User ID and Password correct?
“No Signal”
displayed
• Battery voltage is too low, recharge the battery or power
from AC.
• Check the camera cable (does camera move during
power-on-self-test?)
• Make sure each AgileMesh nodes set to unique Node
numbers?
Users connected shows
3/20 (more than the
normal 1/20)
If only one copy of i-Pro Viewer is running and more than one (of
20) users is displayed in the lower right corner of an individual
camera display window, there may be multiple copies of the video
streaming to the viewer. On the General Tab, select the 16
cameras view. If some or all of the cameras are displayed more
than once, click the “All Disconnect” button on the General Tab.
Video from an IP camera
is not displayed on I-Pro
Viewer
Only analog cameras connected to AgileMesh nodes can be
displayed and controlled by I-Pro Viewer.
Pan/Tilt/Zoom Controls do
not work on my analog
camera connected to an
AgileMesh node.
Does the analog camera have Pan/Tilt/Zoom functionality?
Is the connection between AgileMesh node and the camera
installed properly? Is the camera powered? RS-485 PTZ
controls (+ and -) are required.
Are you logged in as the Administrator (admin)?
Is the protocol set to match the AgileMesh node. The default
setup is Pelco-D, 2400 baud, 8 data bits, no parity and 1 stop bit.