Technical information

Manual Voice Server Espero © Vidicode 2009

12 Call Recording

12.1 Introduction to Call Recording

Call recording is an option on the Voice Server. It can be enabled by

installing the optional Call Recorder channels.

There are many possible ways to configure or control call recording:

• Record all calls

• Record calls according to a list of local (extensions) and remote

numbers, the so called white list.

• Record all calls except for the local (extensions) and remote

numbers in the so called black list

• Record only on command

• Record always but stop recording on command

• Start recording after a certain choice in a menu

• Stop recording after a certain choice in a menu

• Offer a recording service for local or remote callers by switching a

channel of the voice server in conference

Some of the system settings explained in chapter 4 are only to configure

recording.

The internal hard disk of your Voice Server allows for a recording time

of at least 13.800 hours. Since you probably did not buy the Voice Server

for Call Recording it is most likely that your organisation will use Call

Recording only occasionally. The cost of only a few recording channels is

minimal because you already have the hardware installed.

In Appendix B

Appendix BAppendix B

Appendix B you will find more information on Call Recording and the

use of the Call Recorder function of the Espero.