Technical information

Manual Voice Server Espero © Vidicode 2009
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• Next press the RECORD
RECORDRECORD
RECORD button and speak into the microphone.
You might say:
Welcome to MyCompany
For sales, Press 1
For technical support, Press 2
For accounts, Press 3
… or stay on the line to wait for an operator.
• Press STOP
STOPSTOP
STOP,.
You have recorded a voice prompt
• press PLAY
PLAYPLAY
PLAY to play it back.
6.3 What should the voice menu do
Now you must tell the Voice Server, that the menu works as it should.
Look at the following table:
Key Press
Key PressKey Press
Key Press Required Action
Required ActionRequired Action
Required Action How to do it
How to do itHow to do it
How to do it
1 Connect to sales Refer to transfer page (e.g.
400) pointing to the extension
# of sales
2 Connect to technical
Support
Refer to transfer page (e.g.
401) pointing to the extension
# of technical support
3 Connect to accounts Refer to transfer page (e.g.
406) pointing to the extension
# of accounting
4 No action
5 No action
6 No action
7 No action
8 No action
9 No action
0 No action

No action
# No action
None Connect to the
operator
Refer to transfer page (e.g.
402) pointing to the extension
# of the operator
For now assume that sales has the transfer page number 400.