Technical information

Manual Voice Server Espero © Vidicode 2009

6 The Call Attendant

Call Attendant is one of the four interrelated functions of the Espero:

• Call Attendant

• Call Queuing and Call Transfer

• Voice Mail

• Data Input

This subdivision is mostly to help us to explain the Voice Server. Of

course the call attendant can connect to a call transfer or to the voice

mail services. The functions are interrelated.

6.1 What is it?

The Voice Server will respond to the (MSN) number dialled when a call

comes in. An automated Call Attendant answers incoming calls to a

preset number with a greeting and in most cases a menu:

Welcome to Vidicode Datacommunications

For sales, press 1

For technical support, press 2

For the administrative department, press 3

.. or stay on the line to be connected to an operator.

Menu’s can be extended and sub menu’s can be added:

You have chosen to speak to our administrative department.

For order processing, press 1

For accounts, press 2

For personnel, press 3

To return to the previous menu, press 4

The choices the caller makes will result in a connection with the selected

department. If all lines are busy, the caller might be placed in a call

queue as will be explained in the next chapter.

There are three steps to make a menu:

• Make a recording of the spoken messages for the menu.

• Tell the menu what it should do

• Connect one of your telephone numbers to the menu