Call Recorder Pico - User Manual

1 Introduction

The Call Recorder Pico is a system to record and archive telephone calls

on a PC. It consists of a PC application and one or more Call Recorders

connecting the telephones to your PC. Depending on the number of USB

ports and the capabilities of the PC, it is possible to record from up to

any number of Call Recorders simultaneously (4 Call Recorders per

1Ghz).

Every gigabyte of free disk space allows you to record up to 180 hours of

conversation on your hard disk.

The Call Recorder Pico can record from analogue and corded digital

telephones, from Skype© and from a microphone.

Recordings are stored in a comprehensive archive. The archive is

displayed on your computer screen as a list of recordings. In the list the

recording properties like date and time of the recording are stored with

the actual recording and can be viewed in the archive. Queries can be

made to get a clear picture of the amount of recordings or to find a

specific recording quickly.

NOTE

NOTENOTE

NOTE

The Pico stores all recordings on your PC. For it to make a

recording it is necessary that the PC is on and the software is

running.

Call Centre use

Call Centre useCall Centre use

Call Centre use

This call recorder can be used in small businesses where one telephone

line is connected to one call recorder, but it is also possible to connect a

Pico to every line in a Call centre.

For the use of Pico’s in a Call centre an API can be installed through

which the Pico and the Call Centre’s software can work together.

Read Appendix A to find out more about this API.