Call Recorder Pico - User Manual
Call Recorder Pico Manual UK © 2009 Vidicode
7
1 Introduction
The Call Recorder Pico is a system to record and archive telephone calls
on a PC. It consists of a PC application and one or more Call Recorders
connecting the telephones to your PC. Depending on the number of USB
ports and the capabilities of the PC, it is possible to record from up to
any number of Call Recorders simultaneously (4 Call Recorders per
1Ghz).
Every gigabyte of free disk space allows you to record up to 180 hours of
conversation on your hard disk.
The Call Recorder Pico can record from analogue and corded digital
telephones, from Skype© and from a microphone.
Recordings are stored in a comprehensive archive. The archive is
displayed on your computer screen as a list of recordings. In the list the
recording properties like date and time of the recording are stored with
the actual recording and can be viewed in the archive. Queries can be
made to get a clear picture of the amount of recordings or to find a
specific recording quickly.
NOTE
NOTENOTE
NOTE
The Pico stores all recordings on your PC. For it to make a
recording it is necessary that the PC is on and the software is
running.
Call Centre use
Call Centre useCall Centre use
Call Centre use
This call recorder can be used in small businesses where one telephone
line is connected to one call recorder, but it is also possible to connect a
Pico to every line in a Call centre.
For the use of Pico’s in a Call centre an API can be installed through
which the Pico and the Call Centre’s software can work together.
Read Appendix A to find out more about this API.