User guide

2.1 Phone System Communication
This screen specifies the communications settings that TeleTellus pro uses to receive data from the phone
system. Generally the types of communications used may be a serial, Ethernet or file access. In general, the
settings should match the settings configured in the phone system.
If you are having difficulty with receiving data, you may first check
a. The phone system has been enabled to send call data for incoming and outgoing calls.
b. The communications link is connected for serial cables.
c. The local pc windows firewall setting has been adjusted for Ethernet links
d. The format of the data (date or type is correct and matches the phone system setting)
Check the SMDR error log file from the main screen menu View\SMDR error log to check if errors are
occurring for each time a call is received from the PABX. This may indicate an invalid setting.
If you require assistance please contact your authorized reseller, or GBS help desk on [phone]