User guide

CallType.dat
Contains the descriptions of the call types used, e.g Local, National, International.
3. Incorrect Data appearing in the Call Monitor
If call data does not appear in the TeleTellus pro main screen for Todays calls, or the date/time or other
field of information does not appear normal then please check with your authorised reseller the Program
Setup menu for the PBX;
4. Errors and Data files
TeleTellus pro maintains a number of log files that can greatly assist in trouble shooting problems. These
files are created in the TeleTellus pro folder and can be accessed using Windows Explorer. It is important
that these files are not deleted or moved from the TeleTellus pro folder.
Error.txt
TeleTellus pro automatically creates the Error.txt file in the TeleTellus pro folder, when an error occurs.
This file maintains a log of the errors with a date/time stamp, an error code and a brief description of the
error. In case an error is encountered at any time, the user is advised to look at the Error.txt file and report
the error with the details given in this file. The user can open the Error.txt file in Notepad to view and print
its contents.
Install.log
An install.log file is created when TeleTellus pro is installed. It keeps a track of all the components that get
installed and reports any errors during the installation process. It is also used during the uninstall process to
remove the components installed by Phone System Manager.
Status.log
This file maintains a history of the online / offline status of the Phone System Manager.
To help the Dealer troubleshoot and identify a problem, you need to send copies of the following files;
Error.txt, and Install.log, (located in the TeleTellus pro folder.