User guide

7. Troubleshooting

The following troubleshooting tips may assist in resolving error messages or operation malfunctions. There

are different types of error messages as listed below;

1. Communication problems

If TeleTellus pro is unable to be set online, you can check the following;

 The serial cable is firmly connected to the computer and telephone system

 The communication port is correctly selected in the Program Setup/PBX Settings screen

 The serial cable or any patch panel connections.

2. File or database error messages

TeleTellus pro uses data files stored on the disk. Should the computer experience an unexpected power

failure during the online operation of Phone System Manager, there is a possibility that the data in one of

the data files may be damaged. TeleTellus pro will display a message indicating a failure to open one of the

database files.

If you have a recent backup of the affected data file, you can try to simply copy the backup file over the

damaged file, and then restart Phone System Manager. However this method may result in loss of data.

Alternatively, you can try to repair the data file by consulting with your authorized dealer.

The following files are database files in the TeleTellus pro installed folder;

SMDR.dat file

Contains the call data received from the PBX.

Rates.dat

Contains the telephone call charge rates used in the processing and calculation of call costs.

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