User guide

5.1.2 Trend
The trend report shows the calls and talk time over various periods, including hourly, weekly, monthly and
yearly. You can view the detail calls for any of the bars in the graph by double clicking on it.
This report can assist in determining busy periods. This can be a very powerful tool, where you can
generate a report over say the last 3 months, and display the trend so you can see which hours of the day
have been the busiest over the 3 month period.