User guide

4. Main screen - Monitoring
TeleTellus pro makes it easier for you to view call statistics. You can select the range of dates, on the left
side, or simply show the current day’s calls. You can choose from a range of data to display, including
extensions, departments, lines or direct dialed numbers
The Automated Attendant Transfer setting when enabled, removes the number of calls from the total call
count so that the call counts are not inflated by the calls which are answered and then transferred to other
extensions. These attendant transfer calls are typically calls that are answered by an automated voice mail
system, which would answer and greet callers, before prompting them to select and then transfer to a group
of extensions. For example, thankyou for calling ABC company, for sales, press 1, for support press 2.. You will need
to enter the voice mail extension numbers via the button shown on the screen “AA extensions” which are
to be ignored.
Section
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