User guide

3. Alarm and Notifications
3.1 Alarms
TeleTellus pro has the capability to notify specified email addresses about certain event messages, such as
lost calls, as described below.
Each minute TeleTellus pro checks all the call data that have been received from the phone system in the
past minute, to determine if an alarm or event message needs to be sent.
You can send the alarms to multiple email addresses, by separating each email address with the semi colon
character eg.
[e-mail] ; [e-mail]
Database Size Alarm
The TeleTellus pro database is located in the TeleTellus pro folder on the hard disk, and contains all the
incoming and outgoing call records. The amount of disk space used by this call database increases with
each day. We suggest that the computer has sufficient RAM and hard disk memory to support the number
of days to required to store data before archiving and then purging the current call data file (SMDR.Dat)
As a guide, 5000 call records may require about 3mB of data. For a company that is generating about 500
calls a day, this represents about 10 days (2 weeks). So for 1 year of data, it will require about 78mb of
memory and disk storage.
The email notification can be used to remind you when the SMDR.dat file requires maintenance with the
Archive/Purging operation. See Data maintenance for further information on Archiving.
Section
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